I've never had a problem here and able to see specialists at this location. I also received my…read morecovid booster shot here.

This is a review of KP overall, and the Southwood Center is certainly part of the "system" that…read moredeserves and has earned opprobrium. I won't even attempt to describe that various indignities and issues. It would take too long. For now - severe back pain, ongoing, unrelenting. I had to beg to be seen for an appointment two weeks out just to be diagnosed. Then, begging for a spinal injection which was another 10 days out. I get to the appointment, and they tell me my blood pressure is too high. They tell me the ibuprofen KP prescribed is making it high and they refuse to do the procedure. I am given an appointment two weeks out to get my blood pressure checked, and if it ok, I will be put in line to get the spinal injection. I am told they can schedule it quickly, even though the last time allotted was two months out, until the begging. I use their Medicare Advantage program. The enticement to use this was low cost. I will never fall for this again. Kaiser is indifferent to pain, and an adherent to their "protocol". Wherever these protocols are located is a mystery, but they are pulled out to justify their indifference. Need to see a doctor soon? Back of the hand for you. To be fair, I have finally, after much trouble and long waits, gotten to see some seemingly good doctors - not all - just a few. Getting to them is pot luck, and takes jumping through many hoops of KP's own making. It's a medical mill. You are on an assembly line, and if you don't fit in one of their oddly shaped procedural slots, then get ready, because that's all you are going to get. As to what's next, I'll tell you. Unrelenting pain. That's it. I actually don't know where to turn now. This is a form of medical care that I have never encountered. If you are thinking about KP for Medicare or Medicare Advantage - don't do it. Just don't do it.

South side medical is the worst ever. They have you waiting hours to see a doctor because they…read moreare greedy and over book patients and don't have doctors to assist you. Doctor Timothy Brown is obviously incapable of showing up at work and strings patients along for 3 weeks to a month to get their test results. Even after calling their complaint line he still did not do his job. I don't recommend them to take care of a dog let along a human being. If they had a thumbs down they get 1 million thumbs down. They are horrible please do not ever go there

I Made an appointment for 3:30 and arrived around 3:00 I signed in right when I got there and sat…read moredown and waited... and waited... and waited. At around 4:20 I asked how much longer it would be only to find out the unqualified hood rats at the front desk never put my name in the computer! They then notified me that I didn't have the right paperwork, I wasted almost two hours of my life up there that I will never get back. Go to Fayetteville or planned parenthood in atl this place is terrible.

Okay, I'm a little late posting this review, as our visit to Southern Regional Medical Center was…read moreon May 1st, but I still felt it was important to share our experience. My father had taken a fall and his knee had swollen to nearly three times its normal size, so he asked me to take him to the ER. We are fairly new to the area so we went with the closest hospital. We arrived around 9 PM. To be fair, the initial intake process -- vitals, insurance, and registration -- was handled within a reasonable amount of time. However, after that, the wait became absolutely unbelievable. My father was not taken to have x-rays until nearly midnight. Honestly, I'm not even sure he would have been called back when he was had he not gone to the desk himself to ask what was taking so long. By that point, both my 12-year-old son and I had actually fallen asleep in the waiting room. Once he finally got called to the back about 4 AM we learned there was only ONE ER doctor on duty that night. EMS arrivals understandably took priority, but that meant anyone who walked in by car just kept getting pushed further and further aside. I completely understand emergency prioritization, but it is difficult to understand how an ER can function properly with only one physician covering the entire department. At one point, I was ready to leave and take him somewhere else, but after already waiting so many hours, we felt stuck. Eventually, the doctor read his x-rays and bloodwork results and discovered that while he had no broken bones or sprains, his potassium levels were dangerously high, his kidney numbers were low, and his blood pressure was also very low. Thankfully, those labs likely uncovered a much more serious issue than the original injury itself, and for that I am grateful. He was ultimately admitted to the hospital. Unfortunately, the delays continued after admission. A doctor briefly stopped by Saturday morning, but he was not properly seen again until Sunday. That level of delay for admitted patients is concerning and, honestly, unacceptable. Now, with all of that said, I absolutely want to acknowledge the staff members we encountered because THEY are the reason this review went from a 1-star to a 3-star experience! Big shoutout to Crystal at the front desk/check-in area. She was patient, kind, and professional throughout the chaos. We also encountered Dakota, Nurse Donna, Peter, Sonia, and Nurse Lea, and every single one of them showed empathy, patience, understanding, and excellent bedside manner despite clearly being overworked and understaffed. They did the best they could with the resources they had, and it showed. This review is truly directed toward hospital leadership and administration. The staffing shortages are hurting both the employees and the patients. A hospital cannot properly serve its community if it does not have adequate staffing in its emergency department and patient care areas. The staff turned what was an absolute nightmare experience into a more tolerable experience through sheer professionalism and compassion alone. But unfortunately, based on this experience, I will NOT return to this location unless absolutely necessary!

After waiting more than five hours, I was told I needed additional shots, only to be left waiting…read moreeven longer. The entire experience felt less like patient care and more like an assembly line: move here, wait here, get this, then wait again for that. What stood out most was not just the delay, but the lack of organization and empathy. There was little sense of urgency, very little communication, and even less concern for the pain and frustration patients were clearly experiencing. The shift change from night staff to day staff only made an already chaotic situation worse. It was disorganized, inefficient, and incredibly discouraging when you are already not feeling well. This was pointed out by one of the day nurses. The other nurses at the front desk of the ER simply responded with a very dismissive K when I stated my concerns in tears and had to leave to go somewhere else because of the pain. The most telling part of the experience was hearing multiple people in the waiting room say they wished they had gone to Emory instead. Unfortunately, after spending over six hours there myself, I understood exactly why.

First time ever having to visit here. I appreciate the professionalism and awesome customer…read moreservice that I have received thus far. Reginald, and Mrs. Barbara are the best, they are always happy to see you and it shows! You are always taking care of from the greetings of Ms. Kindle. Dr.York is the best! She is a Dr. Who really wants to see you recover fully. The team here is GREAT! I LOVE IT HERE!!! (I'm sad they took the sign off the building) Oh Yeah! The medicated patches are THE BEST EVER PAIN RELEVER!!!

I had to visit this location for a DIT and drug screening. I like how I was able to walk in without…read morean appointment. I was assisted as soon as I stepped in the office . I was told in advance how long my visit would be. She said 2 hours. I wanted to do a beeline to my car but my ePass expires tomorrow and there is no time like the present. So, I grabbed a bag of complimentary pretzels and watched a Hallmark movie . This office is very busy but the professionalism is refreshing. I was there7 a little over 2 hours because my ePass number was not working so I had to do paper. Other than that.. I'm glad I was able to come and be taken care of. Shout out to the complete staff. Especially Valencia who checked me out.

I would give this place a 0 if I could. This is the WORST urgent care I've ever been to. I'm…read moredisabled and go to urgent care a lot so that should tell you how bad it is. Right away the people at the front desk seemed like they had no idea how to check me in. The employees were having to talk back and forth to make sure they were doing it correctly. The ladies at the front desk were extremely kind though. Next the nurse didn't even close the door during the intake process. Anybody out in the hallway could hear me sharing my medical information. The employee charting had no idea what to do and the other employee seems a bit confused too. I had to spell out every medication I take and they had no clue what they were (basic prescriptions you've likely heard of yourself). Most of their patient room items were ripped, old, or barely working. Did not feel clean and sterile in there. The doctor had no clue what she was doing and was in and out consulting with people in the hallway. She honed in on the first symptom I mentioned and ignored the rest. I repeatedly had to restate my symptoms and when they started. It's like she didn't listen at all. She then tried to prescribe me a medication that is known to have a severe interaction with medication I already take. She tried to give me a multitude of tests that would take many days to come back. I refused and left. She wasn't happy with me but I didn't feel like she was listening to my issues. The way she was talking to me felt very condescending. FYI: they do not share test results or discuss your symptoms over the phone. There are signs all over that you need to come back in person to get results. Seems like a scam to make you pay for 2 appointments. This was the only place I could find without a 3+ hour wait. Guess I should've realized that was a bad sign.

Superior customer service. Today I had an appointment to see the medical provider. Unfortunately,…read morethey do not accept my insurance. The young lady at the front desk was so sweet. She quoted me the self pay price but also informed me where my insurance was likely to be accepted. That simple act of kindness (going above my expectation) was appreciated. So while I didn't see a Dr at this location, I would refer others because it's apparent, they take their job serious. You're going to be treated right.

Dr K is amazing!!! Very attentive, detail oriented and cares…read moredeeply for the well-being of her patients. She takes her time with the patient and tries to see the big picture of the issue and not just to get you in and out with the prescription in your hand. I've never been asked so many detailed questions about my condition and other factors that I had no idea might be connected. Received a very detailed plan of care that is easy to follow! And all this supported by great patient oriented technology! Thank you Dr K!!!

From the owner: Direct Care Endocrine practice in Peachtree City. Same day or next day appointments. Specializing…read morein Thyroid Disorders, Diabetes, Weight Management, Adrenal Gland Disorders, Reproductive Disorders, Pituitary Gland Disorders, and Bone Health / Calcium Disorders.

I have been having lung issues so did a search to see how much it would cost cash without insurance…read morefor screening as I have to wait one more year for my insurance to pay. I said OK I will pay it to find out if I was OK. Made appoint after I pre-paid. I get there on time and sat down as no one was at the front desk, when someone came I was informed I was at the wrong address, but address on my paperwork had that address. The first lady was in the back and seemed to act like I was inconveniencing her by asking questions. She rudely said to wait, then when she called my name asked me why I was there I told her then she says, you are at the wrong place. When I asked where do I go she said I don't know maybe next door, go down there. I asked if she could call someone, she says I don't know the number. I was having difficulty breathing after I walked down there and I found out it was at Emory hospital so I go in and I say to myself this isn't right, the lady at the register says while reading my paperwork you have to go back to them you are at the wrong place. So I went back to them and a different lady was at the counter and I asked do you know where I go? Showed her my paperwork and told her I was sent next door and that was Emory. She knew who to call and gave me the number and address and told me I had to go to Riverdale about 15-20 minutes away and I thanked her and went over there. I was late and sitting there an hour no one called me back to register or anything and when I got there I explained what happened, but they could care less. it was not my fault I was not given the correct address and seems like they would have gotten me in for their mistake, but I was treated very badly and I just got up and left it was almost 10AM, my appt was for 8AM by the way. No apology or anything. I would never go back to them. A disgrace how some facilities treat people. One last thing, I even called the appointment desk while in waiting room at Riverdale hospital to explain to them what happened and to see if they could either squeeze me in then or tell me to come back tomorrow at another time, since as I said it was their fault, but no. She said i might have something in a week or two. I said that's OK and got up and left. I DO NOT RECOMMEND!

My mother was seen at this place and they knew I was her support system. She has severe anxiety…read moreafter receiving her breast cancer diagnosis. I have been trying my best to be by her side. One of the MRI techs told her that her anxiety medicine might not work and that it was all about her managing her anxiety. She is also afraid of small casket like spaces. They then lied and told me that I would be able to accompany her after they gave her an interview. When I got to the back my mom was on the table saying she was trying to be strong for me and was a puddle of tears. They had already tried to insert her IV and everything. They tried to keep my out as long as possible. I will never allow my mom to be booked at this place again. They didn't handle her needs with the individual care that she needed. TAKE THE DRIVE TO ATLANTA AND BOOK WITH EMORY OR NORTHSIDE CANCER SPECIALIST. This office is clueless.

I was greeted with a warm welcome of love. This place has truly an amazing staff. Service provided…read morewas phenomenal. I'm truly satisfied with the service I received. You will be too! Sincerely Christopher Wagner apt. 5/23/25

I was seen quickly and treated very professionally by everyone who attended to me. The staff was…read morefriendly and very personable.