I strongly recommend staying away from this company and agency.
I was a customer of this agency for 12 years and Nationwide for over 20 years and paid between $3000-4000 per year in premiums (auto, home, renters, and personal property) during that time. I recently had a homeowner's claim (from a water backup issue in my basement), my first claim ever, which was denied because of insufficient coverage.
It turns out that the agency did not think to offer me the type of coverage I needed when they wrote my policy-- they did an insufficient job of providing the "menu" of available coverages and, when the claim was filed, did everything in their power to work with corporate Nationwide to ensure no payment would be provided or even an apology for the agency's role in me being under-covered. It seemed that everyone at Nationwide worked together to ensure no payment or apology would be provided. The head agent also admitted that she overlooked reviewing my policy at the time it was completed (by one of the junior agents in the office), admitting that it fell through the cracks. It seems that it was MY responsibility to know every single policy endorsement that could have been added to my policy and pro-actively ask for it, as opposed to my agent being "on my side".
The agency could have apologized and even provided a small discount on future premiums, but they only provided roadblocks and excuses. They didn't look out for me when the policy was written and denied any responsibility with corporate when a claim was made. It seems clear that their policy is to blame the customer instead of accept any responsibility.
I hope none of you make the same mistake I made in choosing this agency to protect your home, car, or other valuables. read more
