Had an appointment at this office for 12:00pm (noon) on Friday March 13, 2026. I arrived at 10:45…read more(traffic was lite on 55) to find no receptionist and no idea where the doctor was. Finally at 11:45, the doctor appeared for about two seconds escorting a patient out. He then disappeared into the back. Never said a word to me. I sat in the waiting room for almost another hour (until 12:40) and had still not spoken with ANYONE in the office. I walked to the back of the office around 12:45 and all the lights were off and the doctor was nowhere to be found. Customer service rating: Big fat "0". Need hearing service: LOOK ELSEWHERE!. RJB - Braceville

Thank you for your extraordinary service to me while I was in need of hearing services while I was…read moreattending a conference in Chicago. Dr. Emily was fantastic. Contacting my audiologist in suburban Philadelphia, then providing me with a loaner hearing aid while my hearing aids were being repaired, improved my quality of life while enjoying friends and professional colleagues during the conference. Thank you for your commitment to your profession and the persons you serve. Kathleen

Danielle is INCREDIBLY helpful. Over the last several years, she has been friendly, flexible,…read moreresourceful, and accommodating. Danielle is truly a miracle worker and her attention to detail and genuine care for patients is unparalleled.

Last visit here was a quick time, and they needed to burn off some blood vessels inside my nose. I…read morewas charged as a surgery, WOW, an eye opener. All was good until they submitted for payment before they sent a bill, we have the funds and not sure why they processed payment on MLK day, a federal holiday.

I am so glad I received my care here, Dr. Rebecca L…read more Anderson provides a high quality care to her patients, she really cares, she is very attentive to her patients needs and takes the time and patience to answer all questions concerning their hearing and devices. I recommend her highly.

For our family it was a long road to admit there was a hearing issue. All kinds of emotions were…read morekeeping us from taking this step, but after a referral to Sound Hearing Group I truly can't say enough about Dr. Rebecca Anderson. She has made this journey one filled with compassion rather than uncertainty. Dr. Anderson is exactly what we needed to keep us focused on the goal of better hearing through hearing aids. She is patient, compassionate and most of all LISTENS to her patients and reacts accordingly. We could have chosen a location much more convenient to our home, but I am so grateful that we followed the referral to Dr. Anderson and her team. Wonderful service, wonderful location, AMAZING staff! Highly recommend!

Adam @ Audibel is the best human EVER. Ive had some high…read morerange hearing loss from a lifetime of motorcycles and live music. I was given a pair of hearing aids and took them to Adam, and he got me totally sussed out. They work really well, and I couldn't have done it without him. Great, friendly service, and In couldn't be more satisfied. Thanks, Adam!!!

I've had my hearing aids for four weeks and they have made a significant difference. I'm noticing…read moresounds that I just didn't hear before, but most important is how they have improved my general experience in conversations and social gatherings. I was impressed with Adam Dell. His approach was straightforward and informative.

The Audiologist lady was great. Professional, and pleasant to deal with. Did not rush us. The front…read moreoffice receptionist was not very nice though. But that had no affect on my evaluation of this place. I have pretty crappy insurance but they accepted it. Very happy with their services. I used to go to a place called Clear Sounds, but this Americans for Better Hearing Foundation has far better service. Clean office, bright and modern. Highly recommended.

From the owner: ABHF is a nonprofit hearing healthcare organization with a team of Audiologists and Speech…read morePathologists who test hearing, fit hearing aids and conduct Auditory Therapy to improve the entire hearing system (Ears and Brain). Not only does better hearing improve communication and quality of life, but maintaining health hearing also reduces falls, loneliness and dementia. We serve low-income patients at our clinics throughout Chicagoland and through our mobile program at over 100 residential facilities.

was having an issue with my hearing aids that I had bought 3 1/2 years ago. Of course out of…read morewarranty. Contacted Jill and sent them to her. She inspected them and figured out the issues and was able to diagnose the issue(s). Repaired them immediately and returned them to me, as good as new. I cannot stress the quality of their service, something that is lacking today. I would highly (more if I could) recommend their work & service. While I did not mention, I bough these remotely, (I live in Calif.) and that did not cause any problems from the very first call form information.

This hearing center provides great assistance to the hearing impaired. Accessories and batteries…read moreare affordable and service is always great. Jill and the office reps are absolutely top notch and they make every effort to help hearing aid users keep their equipment in good shape. Highly recommended place to work with ! The center ships to other states! Now that hearing aids are programmable remotely this center can be a great help!

I've been a satisfied patient at the Ear Institute of Chicago for over 10 years. I live in downtown…read moreChicago and have tried to find comparable care closer to home but I've been unable to find anyone who comes close to Jill Messina in skill, professionalism, and sensitivity. It's too bad that the other reviewer based her comments solely on office procedures. To my way of thinking, the most important thing is how the world sounds at the end of the programming.

Don't go here. First of all, they make you pay in advance. Then in order to get your hearing aid…read moreyou have to sign a waiver that allows them to get more money than the agreed upon contract with your insurance carrier. And if you don't sign the waiver, they won't submit your insurance claim. My original waiver was left blank and I was led to believe that I would be reimbursed for whatever the insurance said it was worth. Well, then my waiver was lost and they would not send my claim in unless I signed a waiver that was now filled in with 80% of maximum of $1000. Oh, did I mention that my claim was not submitted until I brought it to their attention nearly three months later? So the game changed over that time period. Feels like they were hoping I would forget about what I paid in advance and they would get to keep all of my money. Then not submitting unless I signed the now complete waiver? Seems like coercion to me. I've learned my lesson, NEVER pay in advance. NEVER sign a waiver. This is a scam and they will do whatever it takes to get more than the agreed upon contract. If I had knee surgery, I wouldn't have to pay more for the device than the agreed upon contract with insurance. They are taking advantage of people and the system. By the way, I've since looked them up and several people have sued. Stay far far away! They should be ashamed of how they do business! This is unethical.

My Dad is so happy with the flexible and professional testing that was done. Jonathan is a…read morededicated and compassionate specialist. Highly recommend!

Jonathan is the best. Kind, sees you right away, pricing is very competitive. Really gives very…read morepersonalized service. I, for one, appreciate that. Highly recommend.

Dr. Chen is truly an angel. I have never felt so genuinely heard, seen, or cared for by a doctor or…read morean entire medical practice. From the very first visit, Dr. Chen took the time to really listen--without rushing, without dismissing, and without making me feel like just another patient. His compassion, attentiveness, and depth of understanding are rare. He explains things clearly, answers every question with patience, and makes you feel safe, respected, and supported in your care. It's obvious he truly cares about his patients as whole people, not just symptoms. His staff is equally exceptional--kind, professional, responsive, and genuinely warm. From scheduling to check-in to follow-up, they create an environment that feels calm, caring, and welcoming. You feel supported every step of the way, which makes an enormous difference. Dr. Chen and his team set the standard for what healthcare should feel like. I trust him completely and feel incredibly grateful to be under his care. If you are looking for a physician and practice that truly listens, advocates for you, and treats you with kindness and respect--this is it.

yes very knowlegeable and caring helped with my problems for a 77yr old man he left my insurance…read moreand could not afford but would if i could