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Sussex Auto Group

3.0 (2 reviews)
Open 10:00 am - 6:00 pm

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2 years ago

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Subaru World of Newton

Subaru World of Newton

(52 reviews)

I'm really surprised by some of the negative reviews. I had a great experience here with both my…read morepurchase of a pre-owned Crosstrek and my subsequent experiences with the service department. All have been great! The sale was smooth and honest - very straight forward and easy. Everyone in the service department was nice and helpful and I've been in and out quickly. Nick was my salesperson and he was excellent. He was very helpful and honest with the sale and has since assisted me with additional parts and service as needed. I definitely recommend this dealership - but ask for Nick!

I purchased my 2024 Forester from this dealership and was not particularly impressed. The…read moresalesperson I worked with (I forgot his name), worked numbers with my father who used to work for a dealership, then after my father left, began to badmouth my father to me. Completely unprofessional. Then, I separately brought my car here for its free oil changes. They spilled oil and did not clean it up, causing a burning oil smell on my way home. Following this, I recently brought my car in for a transmission fix. Over the phone, the service tech quoted me $10k and told me ins probably wont cover it. Well, I submitted to ins anyway and they covered it. I looked at the quote for the fix and it was actually around $12k. While picking up my car, the service advisor didn't note that my ins paid for the repairs and they tried to charge me $12k that day. Luckily a manager rummaged and found my ins providers check. During the time my car was being fixed, I informed my advisor I would need a loaner car and was initially told that would be no problem. Then, was told they didn't have any available at the time so I ended up Ubering for the week which was costly. Overall seems unorganized and unprofessional just from my three visits here. Each time something has gone awry.

Subaru World of Newton

Subaru World of Newton

(5 reviews)

I just bought my first Subaru Crosstrek Ltd. from Subaru World of Newton and am very happy with the…read morecar and the overall experience. I went in with a bit of anxiety about looking for a new car, but Mike, Orlando, Tony (who am I forgetting?) were accommodating, knowledgeable, helpful and friendly. You can see that they enjoy working together and helping people find just the right car. Thanks to everyone who helped make the process pleasant for me!

DO NOT GO HERE! I am…read morethoroughly disgusted with my recent experience that occurred today. Everything is fine and dandy with their service department, until it's not. In the last few months, I have had a whole series of things go wrong with my car, none of which should have occurred on a vehicle that is only two years old, but that is not even the issue. When I brought the car in and left it for a long period of time recently, they failed to replace a burnt out fuse that is connected to the charger in the console between the driver's seat and the passenger's seat. Inconvenient, particularly as I live an hour away, but not terrible, right? But after that fuse was replaced and I drove away, I realized, as I was almost home, that the passenger window was no longer operational. When I glanced at the clock to see if the dealership was still open, I realized that the clock and temperature indicator were also not working. Next up, I discovered while driving at night, in the rain, that the entire a/c and heating system wasn't working, which was rather unnerving, as that meant that I couldn't defog the windshield on the inside, so I couldn't see where I was going. As I don't live nearby, I sent an e-mail to the service department, cc'ing the head of the service department, outlining my concerns, and saying that I needed to come back again to get these things fixed, and would like to discuss remuneration for my ongoing inconvenience at that time. A week went by with no response. So I resent the e-mail, this time cc'ing the head of the dealership. I heard back from the head of the service department who told me to bring the vehicle back, and as I was going to be within forty minutes of the dealership the next day, I did. After arriving at the dealership and putting the car in for service, I introduced myself to the head of the service department and said that I would like to speak with him after the car was fixed about possible remuneration. His response was that a.) That wasn't going to happen, and b.) "All of the fuses were in the wrong place." "If they are all in the wrong place" I said, "then your repair guys must have put them there." At which point he basically called me a liar and said that his workmen wouldn't ever have put them back that way, as 'Everything was in the wrong place.'" First of all, I don't even know where the fuses are located in my car, and second, no one else has been near the car for repairs other than the dealership. That is why I bought a two year extended warranty! The idea that i would somehow try to mislead him was so ludicrous that I was left practically speechless. Before I could pick my jaw off the floor, he walked away. I have never been so flabbergasted by a "Customer Service" person in my life. I repeat "DO NOT GO HERE!"

Sussex Auto Group - car_dealers - Updated June 2026

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