Amazing customer service! Smart knowledgeable staff! Amazing car at an amazing price!read more

this place was recommended to me and I read all the posts believing this was a good dealership when…read moreit turned out they sold us a car with many issues, the mechanics they have are horrible and ruined a descent car. I only had it for 8 months and because of the poor work done on it the engine died. sorry to say I would not recommend this dealership to an enemy. Jorge is a good sales person, mechanics are horrible and the owner Mike has been doing his best to avoid me altogether. now I'm stranded without a car out of money and just disappointed with the entire experience. shame on them!

As a business owner of multiple trucks there is no one I trust under the hood than Automotive…read moreIngenuity. They are reliable and you can't beat their prices. They have even helped with my personal vehicles. I highly recommend this business

The hospitality and quality of work is excellent, very knowledgeable and thorough, went through…read moreeverything on my car, and recommended the work it needed. Also installed my aftermarket parts. I couldn't be more pleased with the experience and work. If you're looking for a one stop shop they do it all, highly recommend.

I had a great experience purchasing my new 2026 Toyota RAV4 Hybrid. I needed to replace my old car…read morequickly and was looking for a specific model. My salesperson, Goksel Aksoy, took the time to show me that every 2026 RAV4 Hybrid they had, even those that hadn't arrived yet, had already been sold. There was one available for me, that was scheduled to arrive between 7/30-8/10, but it wasn't my ideal color or option package. Given how limited inventory was, I was prepared to take it. Then, on July 29, Goksel called to let me know that another RAV4 Hybrid had just become available because the original buyer backed out. It was exactly the color and options I had been hoping for. Knowing how quickly it would sell, he contacted me immediately. I told him I'd be there in 30 minutes, and he made sure I was the first person to test drive it and had the first opportunity to purchase it. Thanks to his quick thinking and professionalism, I drove home in the exact vehicle I wanted. Throughout the entire process, Goksel was friendly, honest, respectful, and incredibly helpful. I never felt pressured, and I truly appreciated how responsive and transparent he was. If you're looking for a new vehicle, I highly recommend both this dealership and this Goksel Aksoy. They made what could have been a stressful experience smooth, enjoyable, and successful.

Horrible experience at Towne Toyota in Ledgewood, NJ. I highly recommend shopping elsewhere…read more I purchased a Toyota Certified Pre-Owned 2023 Toyota RAV4 from Towne Toyota in April 2026. Before purchasing, I noticed cosmetic damage that had been poorly repaired. The general manager acknowledged it and reduced the price, so I decided to move forward. Unfortunately, the problems started immediately. On the drive home, I heard a noise and discovered a piece of the exterior body molding coming loose and falling off. I returned to the dealership, where it was simply reattached. About a week later, I began experiencing braking issues. The brakes did not seem to stop the vehicle properly; the brake pedal would sink almost to the floor, and eventually a Brake warning light appeared. I contacted the general manager and brought the vehicle in. Before any technician inspected it, the service manager got into my vehicle, pressed buttons, shifted it into gear, and applied the parking brake until the warning light disappeared. When I asked why he would clear the warning before it could be diagnosed, he offered no explanation. Fortunately, the employee who checked me in had already seen the warning light, and I also had a photo of it. After waiting more than an hour, I was told the vehicle was safe to drive. Almost immediately after leaving, the Brake warning light returned, forcing me to turn around. I was then told the vehicle needed a new sensor and battery, but the sensor was not in stock, requiring another trip. About a week later, the Brake warning light came on again. During my next visit, the service manager became argumentative and raised his voice, claiming the problem was the steering angle sensor--the same component I had been told was already replaced. Toyota states that the Brake warning light can indicate a braking system failure and advises drivers to pull over immediately and have the vehicle towed. Despite this, I was repeatedly told the vehicle was safe to drive. The dealership eventually agreed to replace additional braking components, but the necessary parts were again unavailable, requiring yet another trip. Since the dealership is about an hour from my home, these repeated visits resulted in significant lost time. When I finally received a loaner vehicle, nearly two weeks passed without a single update. After I contacted the dealership, I was told the Brake warning light had returned even after additional repairs, meaning they still had not resolved the issue. While checking the Toyota app, I noticed my vehicle was parked at a residential address instead of the dealership. I later learned the service manager had taken my vehicle home, which further damaged my confidence in how it was being handled. About two months later, I returned because the suspension felt unusually soft and unstable. The vehicle floated over the road, had excessive body roll, bounced over small bumps, and produced loud banging noises from the driver's side front suspension. The paint is also peeling in several areas, and rust is beginning to form. The service manager photographed the damage but never explained what would be done or whether it would be covered. This has been the most problematic vehicle I have ever owned. Between the repeated safety concerns, unsuccessful repair attempts, poor communication, and dismissive customer service, I have completely lost confidence in Towne Toyota. I cannot recommend purchasing a vehicle from this dealership and will never do business with them again.

We had a breakdown just a few minutes from the shop, we are not from the area and we felt kind of…read morelost. By Divine Providence I went out to open my hood, and just as I did, the owner (I think his name was Stan) was walking out of the store we were stopped in front of. He didn't flinch and walked right over to help. When I saw him walking over with conviction, I just knew everything would be OK. He had that determined look on his face like I am here to help. I was actually on the phone with a towing service but I hung up in middle. He took our car to his shop and started working on it immediately as we all camped out in his office. The overall cost was very reasonable (it was cheaper than If i had to fix this back home). He was very knowledgeable, and honest. What could have been a real nightmare (and costly) experience was actually pleasant thanks to Sussex county auto repair. We really appreciate the great service! Also, aside from fixing the issues that caused the breakdown, Stan also fixed some other minor issues like bumper alignment etc. It's the small touches like these that demonstrate excellent customer service and a true love of the craft.

Just had my 2nd Repair done by Stan & Robbie at Sussex County Auto Repair. They did the whole…read morefront end, shocks, ball joints, front end alignment and more! Sandy in the office was great getting me in and out the same day. Will definitely be using them for all my work.

Mr. Monroig provided me with the most exceptional car-buying experience I have ever had. From start…read moreto finish, he was professional, respectful, knowledgeable, and genuinely attentive to what I wanted. I knew exactly which vehicle I wanted and the price I was prepared to pay, and Mr. Monroig delivered--without the pressure or games I have unfortunately experienced at other dealerships. I contacted several Bergen County, New Jersey dealerships, including senior management, and was disappointed by the way I was treated. As a woman, I felt I was not given the respect I deserved and, in some instances, was being deliberately overcharged. My experience with Mr. Monroig at Franklin Sussex Hyundai was completely different. He treated me with professionalism and integrity, and he made the entire process straightforward and enjoyable. I sincerely thank Mr. Monroig and the entire Franklin Sussex Hyundai team for such a fantastic experience. I would absolutely recommend them to anyone looking for a professional and respectful car-buying experience, and I look forward to continuing to choose Hyundai vehicles in the future!

Hiring manager had the worst attitude, completely unprofessional almost insecure. she treated a…read moretrainee with no care of having a growth mindset helping the younger ones grow into the professionaL's they can look up to. that's literally your job. She cut him off while speaking numerous of times, completely scolded instead of coaching him and honestly this was more discrimination than being unqualified. unfortunately she is the example of what this company values and that it has no regard to its employees characteristics. and it's completely sad as a human. she needs to be fired because now I don't ever want to own a Hyundai bc of her.

This team is amazing! Always honest, kind and eager to help! They are never too busy to answer…read morequestions and offer suggestions even when you don't have an appointment!

Brought in a 95 Jeep YJ retromod with a ls 5.3 and cast truck manifolds. It was a tight squeeze,…read morebut Alan fabricated a very nice, one off, dual exhaust including O2 sensors. All for a fair price. Kudos, the vehicle sounds great as is the work done. TY Alan Would recommend and return

**Great folk , Great at what they do…read more I've made my second trip down to Ken and again he took care of me. Forst time was for an inspection semi last minute, wasn't an issue dropped it off 1 hr later picked it up. Squeezed me right in, and then I came down to ask about a loud squeak he lifted it up found the squeak relubed as needed and found my bad tie rod. Now , I'll be having it repaired right there. I recommend anyone that needs so sound assistance with vehicle issues to see Ken. Overall: People: 5 stars Facility: 4 Stars Knowledge: 5 stars Final rating: 4.6 Stars will continue to come down as needed for repairs !!!!

Friendly. Excellent service!!! Would highly highly recommend…read morethis establishment for car repairs! Brought both cars down. Got the repairs done. Could have charged me a ton of money for my wife's car and it turned out it was a very simple repair and he did an excellent job at a very very fair price.

Bruce and the Crew at Whitty Transmission are a top Notch Team. Their knowledge is amazing, work…read moreis quality and all completed in a timely fashion. If you are in North Jersey and need work done to your vehicle's transmission Whitty is where it should be done !!!!

Really great place with great people! I would definitely recommend them to anyone who needed help…read morewith their transmissions!