Big thanks to Kiaya for helping us insure our camper van. She was extremely pleasant and helpful.read more

I obtained new vehicle insurance from Westland Insurance over the phone/email as I was out of town…read more Tara was absolutely amazing and very knowledgeable with the many questions I had. She made the transaction seamless and went above and beyond what was expecte

Terrible insurance company do not use this company any alternate would be better wasted our time…read moretwice in one day giving us a big run around on trailer insurance we went up to waypoint insurance and had it done in under five minutes without any issues do yourself a favour and cross the road !

I've used Westland for over 15 years for my home insurance. I have had no trouble talking to any…read morestaff, very courteous and thorough. For the last few years it has all be done by phone and I have nothing but great recommendations. I have had rental properties and new construction. All done with them. Don't expect anything complicated to be done in minutes or you get what you pay for. Richard C.

stay away from this company. They were overcharging me for years. This is my fault for not getting…read moreother quotes but the fact remains. I could have saved thousands of dollars dealing with other brokers

This agency did an acceptable job of administering my account until they changed my account…read moremanager. From that point forward, service declined dramatically. My coverage was degraded, and was eventually terminated. In attempting to resolve the mistakes they had made, there was no evidence of problem-solving on their part, just an insistence that they are always right, and that the customer is generally ignorant. Their business model is oriented to the insurance companies, not the customers, and I would recommend avoiding them

I went in about a week ago to renew my motorcycle insurance. The 3 girls up front were extremely…read morehelpful and their customer service was phenomenal, they answered all my questions. I was having a, may I say, a fun experience at an insurance place for the first time in my life. Until their manager came out. Nothing was wrong with our transaction and if it was, it was not communicated to me so I'm unsure as to why she got involved. She was extremely aggressive with me, caustic, flat out rude and condescending - and not just to me but to her staff members as well. I was horrified at her behaviour and extremely disappointed having been a long time customer. You may not realize it, but customers see how you treat your staff, and this is beyond unacceptable. Fix this problem, or you will continue to lose your clientele. I've heard nothing but complaints about her from those I know who also deal with Waypoint - which I can almost guarantee won't be for much longer.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!