So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

The team at Megson FitzPatrick is a group of people who put clients first. I've been dealing with…read morethem for a long time and every time is a pleasure. Pleasure and Insurance? Yep, they are kind, helpful and efficient. They get it done and I get to move on with my day knowing my insurance is exactly what I need! I highly recommend Megson FitzPatrick!

From the owner: Megson FitzPatrick provides custom insurance solutions for homes, businesses, landlords,…read moremotorcycles and more for a wide range of clients and Industries in BC and across Canada. Megson FitzPatrick Insurance Services is a division of Rogers Insurance, one of the largest independently owned insurance brokerages in Canada. With roots firmly planted in Victoria, and a span that reaches across the country, our dedication to providing personalized and innovative insurance and risk management solutions protect the businesses, people and property within the communities we live.

Had had home insurance with waypoint for over 10 years. Our policy comes due end of this month…read more They have decided to discontinue our policy as of end of this month, about 14 days. 2 claims 10 years ,both for water. Have put us in financial and mental disorder. Phone calls go unanswered. " Busy " "we're tied up". 4000$ plus a year residential home. 2000 deductable. Now we know how the folks feel from Palisades in California. Thank God there is no mortgage and we can take our business elsewhere. Or not . To big to fail.

Had a horrible experience, will never deal with them. Highly unprofessional and lack of efficiency…read moreshown by Nikki Stringer. Complained about her twice over the phone, still ongoing issue. Dealing with them for over a month now.

I did ICBC auto insurance renewal here. There was an issue with my file but Maros resolved it…read morequickly. He verified everything with me thoroughly and was very patient in answering all my questions. Very friendly and professional service.

From the owner: ** Due to the current public health situation, we can process ICBC transactions remotely via Phone…read moreand Email. ** Located in the Pacific Centre shopping mall, Hicks Insurance is one of downtown Vancouver's most diverse insurance brokerages. Open 7 days a week, we are able to assist with all your insurance needs, including ICBC Autoplan, condo and tenant insurance as well as more complicated homeowners and commercial risks. We offer some of downtown Vancouver's best rates for condo insurance. Our recently renovated office is located below ground level, near the Dunsmuir Street entrance. You can't miss us - we are right next to Holt Renfrew.

I recently purchased a condo where a flood occurred before possession change and Westland Insurance…read morewas the company handling the restoration. One of the worst companies I've ever dealt with. The adjuster, Sau, did a horrible job handling things. Every time there were issues, and there were many issues, he was on silent. The only time he spoke up was to give me a veiled threat if I left a bad review. They're a really bad company that hires unprofessional people to do the restorations. They aren't BBB accredited, for obvious reasons, and they hire companies that aren't accredited. Even though they aren't Better Business Bureau accredited the BBB still gives a score and it a sad C-. Avoid this company if you can.

What a catastrophe. Dealing with Westland (Arbutus Branch) has been a complete waste of time. I…read moresimply asked about a possible claim, didn't even file one, paid out of pocket for repairs -- and still got dropped from their coverage. If you value your insurance, don't even inquire about a claim. You're better off paying out of pocket than risking your renewal. I've since moved to another provider who saw no fault and even gave me a better rate.

Mahan is a Rockstar... We had a complicated transfer from an estate and he and the ICBC phone…read morehelper made it happen took a while but we walked out happy with our plates... We have been customers for years and that it is why, THANK YOU !

I'm using their services for car insurance, for years. Every year they call, complete everything…read moreover the phone and deliver documents and license plate sticker to my home in Yaletown. This year, due to COVID-19, we completed everything using electronic documents. Very professional and reliable! Highly recomended! Don't be afraid of electronic documents, it's very simple!

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.