Had to arrange a transfer of vehicles and cancellation of an insurance policy. Greg gave me great…read moreservice. So much that when I screwed up the form he redid it. Really happy with the service and will continue to use Westland for all my insurance needs.

Horrible service!! As a long time Coast resident and supporting this business over the years the…read morecustomer service has declined greatly and from now on my business is going elsewhere! Not helpful at all!

They are very helpful and will take the time to sit down and explain your options in plain English.read more

I have been coming here for over a decade, excellent service and staff is very helpful and fast !…read more Highly recommend

Big thanks to Kiaya for helping us insure our camper van. She was extremely pleasant and helpful.read more

I obtained new vehicle insurance from Westland Insurance over the phone/email as I was out of town…read more Tara was absolutely amazing and very knowledgeable with the many questions I had. She made the transaction seamless and went above and beyond what was expecte

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

Had had home insurance with waypoint for over 10 years. Our policy comes due end of this month…read more They have decided to discontinue our policy as of end of this month, about 14 days. 2 claims 10 years ,both for water. Have put us in financial and mental disorder. Phone calls go unanswered. " Busy " "we're tied up". 4000$ plus a year residential home. 2000 deductable. Now we know how the folks feel from Palisades in California. Thank God there is no mortgage and we can take our business elsewhere. Or not . To big to fail.

Had a horrible experience, will never deal with them. Highly unprofessional and lack of efficiency…read moreshown by Nikki Stringer. Complained about her twice over the phone, still ongoing issue. Dealing with them for over a month now.

Had the pleasure of dealing with Patricia in the Port Alberni who was able to answer all my…read morequestions... Thanks again Stan Boyd

For Fleet insurance there is no one in this valley better then Patti A. Efficient, Dedicated and…read moreGreat customer Service. Would highly recommend

I needed a point to point insurance as I was informed my vehicle had arrived in Vancouver a day…read morebefore Canada Day. I made an appointment but missed it arrived at 6:00 pm, they close at 7 pm. It was extremely busy but I was catching a flight to Vancouver the next morning so I needed the insurance. A wonderful agent Patricia assisted me she provided valuable advice and suggestions as this was not a normal point to point as the vehicle was from Alberta. We worked through the insurance process (thank you ICBC NOT) and everything worked out. On the way back I was pulled over and thankfully everything was in order with a compliment from the officer about the paperwork. I would strongly recommend this team. They are busy their service is fantastic and I will use them again once my vehicle is inspected.