Susy Q does an excellent job of cleaning my house. The ladies are very friendly and do a very detailed cleaning job. I highly recommend them! If there is anything you want done, just mention it to them and they will take care of it. They offer great pricing and do quality work! read more

I spent much time shopping and reading reviews, so this may help you make a decision without doing all the homework I did. I hired them for my apartment move-out cleaning in July and was so pleased, I hired them again for my moms home sale move-out in August. THIS REVIEW IS FOR MOVE-OUT CLEANINGS ONLY since I never used them somewhere I still lived. To address the negative reviews (which are few and far between) if you have an issue, call them back and they have a guarantee so they will send someone to correct it. However I had no issues at all, it was done right the first time. I had lived in the same apartment unit for 10 years so I was a little worried how much I'd pay or how good of a job anyone would do. Granted I keep a pretty clean place but I never deep clean and the stove was truly a nightmare... not unlike the stove from the first"Nightmare on Elm Street". Jokes aside, it was the worst stove I've ever seen since I NEVER once cleaned it or even wiped it out. For me just avoiding this was worth the $160 I ended up paying for the whole job. Stove, blinds, and floorboards all looked amazing. I personally cleaned the bathroom before I called them thinking I was going to clean the whole place so can't comment on this. Decision making factors: another company with seemingly less bad reviews almost got my business, but 2 things kept me with Suzy Q. 1.) The guarantee: If you are not pleased, call back that evening or the next morning and they will send a supervisor out to assess and correct so you sort of have nothing to lose. This is a low wage job and finding good help is hard to find as is in every industry but especially this one. Its not like the same cleaners from the 5 star reviews are coming and earning the same 2 star reviews... its different crews just like with any company so be reasonable and worse case, they come back to redo it on off chance they mess up. 2.) Pricing: another company was charging $75 an hour but couldn't guarantee it would only take 2 hours like Suzy Q essentially did with the package price. Additional Comments: I hired them on an hourly basis for my moms place but once there and cleaning for 2 hours, they called and told me it would be cheaper to do the package and saved me money by doing so. This type of looking out for the customer is fading away in this world so it is much appreciated and I hope choosing to do the right thing earns you more business through my review. read more

What a day? After a machine hiccup found by Victor, Emma acted fast and rescheduled two ladies to clean my apartment, so they would have time to finish before the scheduled inspection which I had scheduled for early afternoon. The cleaning professionals were scheduled to be at my apartment between 12 and 12:30, but to my surprise they arrived at 11:45. Keep in mind these ladies were scheduled as a last minute crew to meet my cleaning needs. Sandra and Maritza, from Group #5, were ready for the task. They both attacked my apartment and all was completed in less than a couple of hours. They even cleaned the outside of my front door and the trash container used for the apartments pickup service. When the Inspector and I walked through the apartment, she asked who I had clean the apartment. I told her that a Susy Q assigned crew had provided me with the cleaning service. She said she thought it was nicely done. I could not agree more. Sandra and Maritza did an excellent job, even though they were a last minute call. My hat is off to them in my appreciation for the service they provided me in the cleaning of my apartment. Thanks to Victor and Emma, too, as they made the last minute arrangements for my cleaning. Best Loyd read more

I just moved to Austin and needed to find a new cleaning service to up-keep my one-bedroom apartment. After searching for days, I came across Susy Q and have been super thankful every since! Their rates are very competitive, and they do a great job with cleaning my apartment - as well as ensuring that everything remains organized. read more

I'm in Austin working for the summer and I am subleasing an apartment for two months. My subleasor, not being sure if he would find a subletter, had not cleaned prior to my arrival. My parents had come to visit for a few days, so while I was at work on Monday, they were able to let the ladies in to clean. For the most part, the apartment looked great -- however, I had specifically requested that the shower curtain be cleaned -- there were some stains on it. However, there had been no change when I came back. In addition, there was quite a bit of dust, and I believe they wiped down the surfaces in the living room, and then wiped down the ceiling fan/window blinds -- so there ended up being a light layer of dust over much of the newly wiped furniture. I contacted Susy Q complaining about the shower curtains through email, and she called back saying that they don't clean shower curtains -- which would be fine -- except for the fact that when I have an expectation and present it as a task, I would appreciate if I could be told that it would not happen. Because they did not make it clear that not everything I wanted cleaned could be cleaned, I was disappointed with the service -- their offer was to give me a discounted move-out cleaning for when I leave in two months. Why would I pay more money (discounted or not) for another cleaning service when I was not pleased with the first one? Oh -- and it was $155 for a 529 square foot apartment (which they didn't even have to clean all of due to some square footage belonging to closets which were not cleaned). Pricing is way too steep for the service. Won't be in Austin long enough to try another service, but I'd recommend others look elsewhere. read more

Ah, Susy Q, where to begin. I have been using this service for a while, and never left a review, but I'm finally going to. First, the good: the cleaning ladies are always polite and do a good job with the basic deep clean of my house.....but there are....little idiosyncrasies, shall we say. I feel like I havent left a review because the overall cleaning is pretty good, and I don't want to be the Annoying Person Who Nitpicks. But after this latest annoyance, I'm going to nitpick. I booked them for when I was out of town, and all my pets were boarded. I come home and the house looks nice and clean, but the annoying part is the toilet in my downstairs bathroom, which really needed to be cleaned, still has one of those gross mold rings. This means that they didn't clean the toilet at all. I could've done it myself, but I figured what the heck, I've booked the cleaning ladies, so I'll just skip it for now. Now I'm just going to have to get out my toilet cleaning stuff and do it myself, which yes, I realize isn't that hard, but don't you think that that is a no-brained to be included with a cleaning service? Isn't cleaning out a toilet bowl one of the most basic and important things? I'm even more annoyed bc I think they purposely didn't do it just because this is the bathroom where my cats' litter box is. I thoroughly scooped the litter box before I left for out of town specifically so it wouldn't be gross for the cleaning ladies, so I know it was clean, and yes, litter boxes are gross, but to just avoid the toilet altogether and not say anything is annoying. I can tell they didn't mop the floors in that bathroom either, which is irritating bc they could've mopped around the litter box without even having to touch it. Like I'm paying a lot of money for this service, and they totally and purposely just skip a toilet. ALSO: I actually had to call the helpline once and complain about how the ladies were ALWAYS COMING TOO EARLY! It got SO annoying! I'm pretty laid back, so when they would show up like a half hour to an hour early I always just let it slide, and luckily I was never at work. But then they started showing up TWO HOURS BEFORE the allotted time window, and I would be asleep or still trying to pick up my house, while they're ringing my doorbell before I've even had a chance to get things ready. There is a time window for a REASON, and they began to just completely ignore it. It was annoying as hell, but luckily that seems to have been resolved. BUT.....I've saved the worst for last. I made the stupid mistake of leaving $60 in cash in my bedside table. I didn't really think about it, I assumed no one would be stupid enough to steal in such an obvious way, but, lo and behold, when I opened my drawer after the ladies had left, the money was gone. I looked EVERYWHERE for that money, trying so hard to convince myself I had misplaced it, or maybe one of the ladies had accidentally kind of moved it while cleaning, but in my heart I KNEW it had been there before they came. I tore apart my room looking for it. Nada. Then I became infuriated because when you let someone into your home to clean for you you are really trusting them to, oh I don't know, not steal your stuff? When I called the company, it got worse. I told the girl on the phone what had happened, and she basically accused me of lying or being "forgetful", saying surely one of their ladies didn't steal, and I must've just misplaced the money . This infuriated me even more. I consider myself a chill and nice person, and I would never accuse someone of something that could risk their job if I didn't know it to be true. Then she actually offered to "let the ladies come back over and help you look for the money". SERIOUSLY? One: you think I want someone who is a known thief BACK in my house? Are you crazy? Two: why, so they can pretend to help me look and then quickly dump the money somewhere when I'm not looking and pretend like they just found it? Girl, I am not that dumb. She seemed shocked that I refused this, and said she was going to have to get the owner involved. I was like fine, because someone needs to give me my sixty bucks back. The owner called and they basically tried to make me feel really bad and guilty bc they said they didn't know which lady had done it (there were three), so they would have to take it out of their paychecks. Yeah that sucks for the ones who are innocent (if they didn't do it together, which I doubt they did, I think it was just one person), but that's not my fault. I said I'm sorry, but someone stole from me, I would never make this up, and I need to be reimbursed. So finally they agreed to it, but only after trying to make me seem like a horrible lying snob. Which I am not. Oh, and don't believe the stuff on their website about being a "green" company who only uses green products. That's BS. I have only ever seen them with the regular stuff, Clorox, Lysol, 409, etc. read more

Susy Q Cleaning - Didn't clean toilet obviously - Home Cleaning Near Me

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After one terrible experience with this company we will never use them again. When we set up the appointment we told them we had a sick cat in the bathroom that could not be let out due to being very contagious. They were told this over the phone and in a follow up email. To accommodate the fact that they seemed to understand this, they even offered us $10 off; how understanding! When the cleaners arrived we again told them to not let the cat out of the bathroom. A few minutes later, that's exactly what happened! Since we were out of the room at the time, he ran around several rooms, spreading his infection. We had to spend the rest of the day cleaning the rest of the house to try to contain the contagions! What was supposed to be a helpful service ended up costing us an additional 4 hours of work. Although they offered us a discount afterwards, our total cost was still almost $100. Considering that we asked/gave specific instructions via phone and email, as well as in person, about not cleaning the bathroom, their "mistake" cost us $100 and, more importantly, required an additional day of cleaning for us. Perhaps worst of all, when I emailed them to discuss this, they never returned my emails. I have sent them multiple unreturned emails at this point. DO NOT HIRE THIS SERVICE. read more

I hired Susy Q Cleaning to complete a move out cleaning on my house. I have already left the state, but when my realtor went to the house the next day, she found out that my curtains were stolen from the house. Susy Q apologized for taking the curtains and I was told that any linens left in the house are thrown in the company's recycling bins. This makes zero sense to me and I don't consider curtains to be "linens." The company said they will reimburse my realtor for having to buy replacement curtains, but this is unacceptable that this ever happened in the first place and is a huge inconvenience for both me and my realtor I cannot understand why a cleaning company would take my curtains and I definitely do not recommend using them. --- Update: I changed my rating from 1 to 3 stars. Susy Q Cleaning reimbursed me for the new curtains and were very apologetic about this situation. read more

The ladies come out in teams, so the work gets done pretty fast. They clean well and are very HONEST! I leave my jewelry out and one time a large amount of cash I had forgotten about. The cleaning lady brought it to me! I have had several different ladies come out and I must say that they are all pleasant, honest and do a good job. read more

As said by other Yelp reviewers that also had horrible experiences with Suzy Q, Suzy Q didn't come close to meeting our very reasonable standards for cleanliness AND customer service. I wouldn't recommend their services to anyone I care about. This is the last time I will trust the 5 star Yelp reviews for any business that will enter my home. To the point: I paid a lot of money for a deep cleaning and all the add-ons expecting for a clean house when I came back, but all I got was a huge bill with nothing to show for it. 1. Worst cleaning I ever experienced. Ever. And I've tried a lot of the services around town. Deep cleaning? Nothing was done! They charge you for add-ons and don't do them! 2. Worst people in customer service I ever had to deal with. Called to let them know what happened, and their manager Dalia had the audacity to argue with me. If you're hired to do a job and you don't do it well, and if your customer regrets ever having hired your company to begin with, then make it right. Do what it takes to make it right with that customer. A happy customer should mean the world to a business. Well.. not at Suzy Q! They don't take responsibility for anything! I'm not sure how they're even in business since all these 5 reviews have to be fakes..or maybe people are so filthy dirty they don't know what clean is? Suzy Q flags all the 1 star reviews to be removed, which Yelp does. If you want to read even more customer nightmare occurrences and a more accurate representation of this sketchy business, read through all the 1 star reviews in the "removed reviews" section. read more

Great service, friendly staff, consistently on time and get the job done.

READ BEFORE HIRING: My issue is not with the cleaning itself, but with the customer service and the way accidents were handled: Over a week ago we had our house cleaned by Suzy Q. The job was done well and the cleaners were sweet but they accidentally knocked over and broke the TV. No problem- accidents happen. I spoke to the manager who assured me they would have a replacement by the end of the next day. I never heard back from her and she never showed up with the TV (on a friday afternoon). Jessica then emailed and said the TV would be delivered Monday. I tried calling and emailing over the weekend and received no response. Monday comes around, no TV, after several calls I finally get ahold of Jessica and I'm told actually the TV won't arrive until the 22nd of the month. I tell her we can't wait that long as we have family coming for the holidays and she tells me she'll speak with the owner and get back with me later that day. Here's the worst part: She never got back to me and I haven't heard a thing since. I've called daily and sent a few emails and the company is straight up ignoring me over an inexpensive TV replacement. Go elsewhere where their stated accident policies are held up and you'll be treated like a human being. read more

My son moved out of an apartment he subleased, and we were exhausted from the move! So. Many. Stairs!!! Anyway - we called for professional help to clean the apartment and they really delivered. We really appreciate them fitting us in last minute - Thank You! And we were very impressed with the awesome care they put into cleaning the apartment. Awesome job!! Highly recommend!! A+++ read more

We just started our monthly service after settling into our new house. I'd hired Susy Q to do the "move out" cleaning at our old apartment and they did such a nice job, we got our deposit back. If you knew how messy our place was with two German Shepherds and 2 cats, you'd find that more impressive. Anyway, once we had some stuff put away and now a 3rd dog, I decided to pull the trigger and get the monthly service. Isis and Yaneth were here for about 3.5 hours for a 2800 sq ft. dusty, pet-haired, house. When they left I couldn't believe how great it looked. Almost like it did when it was just built. The surprises keep coming as I realized they even cleaned out our microwave. It's the little things right? Highly recommended!!! read more

This is my second time using them, and they been great! I'm an out of state property owner and they've been so easy to work with and accommodating! I've also had people come by the property and comment on how clean and nice it smells. read more

I had Susy Q come in and do a deep clean for my home. Everything was easy to set up and they were able to get to me in a reasonable amount of time. I have been let down countless times when if comes to house cleaning and I prepared myself that it could happen again. When I was in school I cleaned houses for awhile part time. It was hard work and I feel like I know how to clean and what to look for. When the 2 ladies where done doing their thing I of course checked things and was pleasantly surprised. They didn't miss anything! The only thing I noticed was that somethings that were picked up to clean underneath weren't always put back exactly like I had it. This didn't really bother me though, if anything it just assured me that they were being meticulous and cleaning underneath and not just around. I was extremely pleased with the cleaning they did for me! I did think it was pricey, but it was worth the price. I also priced to come and clean on a regular basis as they offer weekly, every other week and monthly. I still thought it was expensive, but I know if I did decide to do it they would do exceptional work based on the deep clean I got from them. I would absolutely use Susy Q again. read more

We used Susy Q for 7 months and recently cancelled our service with them. Honestly, we should have cancelled much sooner. The good is that they schedule a time to come out and always confirm a day or two in advance (not sure exactly as they always confirmed through my husband's email account). As far as I know, they were consistent in their arrival times but we weren't usually home to know for certain. And for the bad... the first cleaning was great, which is the only one we were home for the entire time. (That being said, they DID break our blinds while they were there. To their credit, they are in poor condition but the disappointing part is that they didn't say anything about it. Instead, they tried to hide it and I caught it when I tried to open the blinds within hours of them leaving. Not very professional yet I wrote it off and gave them another chance. Clearly, my mistake...) From there, the service kept going downhill. I would find balls of dust/lint/cat hair in the corners of our bathroom. Our picture frames NEVER seemed to be dusted. The dishes were piled (perhaps layered is a better word here - see picture) into our dishwasher with food still stuck on them. We emailed them specifically about the dishwasher issue and the only response we got was that we "must have misunderstood" how they do dishes. What?!? Either you do them or you don't. Either leave them in the sink or put them in the dishwasher appropriately. Instead, we had to remove them all from the dishwasher, rinse them off, then put them back in neatly, essentially doubling our work. Also, they were NOT cheap. We were charged over $150 per visit and our house is only 1000 sq.ft. with 1 bathroom. We always left them tips, too. Susy Q may work for some people, and some of their house cleaners are likely better than others, but they didn't come close to meeting our very reasonable standards for cleanliness AND customer service. I wouldn't recommend their services to anyone I care about. read more

Susy Q Cleaning - dishes piled on top of each other in the dishwasher, some bowls are even facing upwards - how is this helpful at all? - Home Cleaning Near Me

The good: The appointment was easy to set up. The staff arrived on time. I'm a guy who lives alone and cleaning is not a priority, so my apartment had layers of dust. When I came back after 2 hours, the place was CLEAN. I was very happy with the results. The bad: The two women who did the cleaning were very unprofessional. When they arrived, they pretty much ignored me, then walked through my apartment talking in Spanish and laughing. It was humiliating. Because of the language barrier, I could not communicate with them at all. I had hoped I would be able to walk through and point certain things out, but that wasn't possible. Alas, another reason why I should learn to speak Spanish. Bottom line: The company delivers on the cleaning front. Does it matter that they were a little rude? I got over it when I saw the finished product. Would I use them again? I don't know yet. In the end, they know what they're doing and didn't need my "special instructions." Next time I can just leave a key and not have to deal with the staff at all. Or maybe I'll try another service and see if I can get both clean and professional in one package. read more

After all the raving reviews I decided to give Susy Q Cleaning a try. I wish I can review on their cleaning ability, but unfortunately I couldn't even get to that point. Is this business still open? I wanted a cleaning before my Christmas dinner, but it didn't happen.. I used their online estimate form to schedule a cleaning, but after two days I never received a response. I tried calling their numbers a few times too, but no one ever answered.. Is this business even in operation? I'm sad to say I had to give up on this company and used an alternative. Maybe they're great, but if you need a cleaning by a certain deadline I would go with another company. read more

The last time Susy Q was at my house they stole items from us, when I emailed the office they said they did not believe me and that the cleaning crew said they did not steal anything, yet they were the only ones in the house and things are gone. Also, they really weren't that great at cleaning, we still had dust everywhere and the toilets still looked dirty. I do not suggest them at all. read more

I called to get a quote and whoever answered had so much noise going on in the background I could not hear. It sounded like I was on speaker phone in a garage w construction going on. Bad first impression I'll be moving on to a different company. I said several times I can't hear and she just kept proceeding like all that noise was my issue. Update: they called less than an hour later ( how they had my phone number idk) apologized and said there was something wrong w the phone. They offered me half off my first cleaning !!!!!! They did a phenomenal job and I will be using their service monthly. I am beyond impressed and happy! read more

Poor quality work. Missed tons of stuff. I could have done a better job and saved my $150.00. My favorite part was when they put a random bag of trash on the side of my house (instead of in the can which was clearly visible in the garage) and was out there for a week; it was obliterated and spread all around by animals and I had to clean it up. Thanks Suzy Q. Don't use this company they suck. read more

I have been using Susy Q to clean my apartment for about 6 months now and have had a mostly positive experience. The only reason this isn't a 5 star rating is because I have to request that they scrub my tub every month or so to get rid of mildew and such. I think if a tub is being cleaned thoroughly every 2 weeks that this shouldn't be an issue and I shouldn't have to tell you. If you see it, you should be cleaning it. Everything else has been pretty great though! read more

Susy Q Cleaning - I had a cleaning yesterday and this is still in the corner of my tub. - Home Cleaning Near Me

I hired Susy Q about 5 months ago. The service was expensive and not very accommodating with their customers. They charged me $135 dlls for a move out cleaning. They said that's their standard charge for a one bedroom apartment. I told her my place was a studio (415 sqft). Not nearly many walls/space to clean. I had family over the previous week and the studio was pretty clean (just needed help with oven and tub). I basically only hired them because my landlord needed us to have the place professional clean as we agreed in our lease (512 realty). The cleaning itself was okay, but the chemicals they use where super strong. I need cleaners now and rather look elsewhere. read more

Cleaning: Cleaning was pretty good, I think they did a very detailed job for the deep cleaning that I had ordered. They were even pretty good with my pets and everything and seem to be able to work around them. Scheduling: Here's where it gets a little sticky for me. The first deep cleaning the scheduled me and I had took off work to make sure to be there for them. They call me 24 hours before saying that they had to move me because of a double booking and I told them that's rather inconvenient but ok sure, I wanted to make sure my place was cleaned. Second time around I wanted to schedule a monthly cleaning with them thinking ok I'll give them a second shot. They asked me if a specific time worked out, and I confirmed with them 2 minutes later that, yup that time is great. I receive an email 2 hours later saying they already booked that time slot and for me to choose another time slot. I asked them if they had scheduled it between my email and their initial email, and if I could schedule online rather than go through e-mail. Here's their response verbatim: "I do apologize for that. I did not check my email right away and I got terribly busy with calls that I never checked back to see if you had said yes or no to the time." Customer service 101. NEVER say you're too busy to answer someone else's communication. It shows that you're not really valuing my business. And don't give me excuses, give me resolutions. I'll be moving with another company. read more

I used their service before moving out of my current apartment. The price was reasonable and when I checked out the apartment after they were done, it was pretty spotless. They even cleaned my balcony even though they said it wouldn't be covered. I'd probably use them again whenever I need any kind of cleaning service done at my home. read more

While the ladies who came to my home did a great job of cleaning, my futon was moved in the process and horribly scratched our newly finished wood floor. We noticed the scratch after the cleaners left and I immediately emailed a photo of the damage and a request for the situation to be remedied. The response was that it is against their policy to move furniture so there is absolutely no way the damage was caused by the women in my home. I explained that our floors were brand new and the damage was 100% caused by the moving of our futon, but Emma with Susy Q repeated that it is against their policy to move furniture. This company has no accountability and zero interest in righting a wrong situation. read more

Susy Q Cleaning - Home Cleaning Near Me

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THEY DID A LOUSY JOB CLEANING. It's like they cleaned nothing! Cheaper price than competitors so I guess you get what you pay for- Two ladies were sent to do move-in cleaning. My house is a new built so it looks new but when you take a closer look it's actually dusty everywhere. The ladies only spent less then two hours to clean my 3300+ sqft house despite they had initially gave me an 4-hour estimate. When I returned to check the house, guess what I found: spider web on the floor under staircase and kitchen island walls: every drawers were dusty: bathroom tiles were dusty (I mopped it with swifter myself afterwards and the cloths were fully covered with dust!!); bathroom vanity were dusty; closet rods were dusty; corners of the floor were dusty; windows still have dripped paint...... It's as if I had to do all the cleaning all over again myself!! They offered to send the supervisor back the next day which helps a little bit, but she was an hour late for her appointment. Overall having this cleaning service is a total waste of money and waste of time. The quality of their work is beyond disappointing. I will never use them again. read more

I moved to a new apartment recently, and used Susy Q for both a move out cleaning at the old place, and a cleaning at the new place. I was so happy with both services! My old apartment was in decent shape, but there was definitely some work to be done before the move-out walk through. Susy Q's team made the place look brand new... from the layer of dust on the ceiling fans, to those annoying shampoo bottle rings on the tub... everything was taken care of! They also did a great job cleaning my new place. When I came home after work, the whole place smelled and felt so fresh and clean. It was great! I also have to say how much I appreciated the ease of booking my appointments... everything was scheduled via email, and I was able to make a credit card payment over the phone. This made my life so much easier! I will definitely call Susy Q next time I need any cleaning services. read more

It took me way too long to decide to hire a cleaning service for my apartment. Holy wow! What a difference in my quality of life. I am really thankful that my first experience was so positive - Dalia and her crew could not have been better. The week leading up to our first 'deep clean,' the apartment above ours had a leaking toilet and we suddenly had a huge amount of mold all over the laundry area. I called Dalia really nervous about how that might impact the cleaning, since my apartment crew would be in and out tending to that, and she could not have been sweeter about it. When the cleaning crew was actually in the apartment, one of the apartment maintenance men were in as well and when the cleaners were finished, I immediately got a friendly call from Dalia to let me know that maintenance was in there and that they had been painting and that her crew was trying to clean up the wall 'dust' as they went. So not necessary but so kind of them. It's been incredible coming home to a fresh-smelling apartment every other week and not having to worry about deep cleaning my bathroom. Seriously--that was a source of stress I didn't realize that I really had until I didn't have it anymore. Coming home to a *squeaky* clean apartment (not just lazily tidied), and especially having a clean apartment in which to relax on the weekend, is a great luxury and I love it. Having 2 pets used to make squeaky clean impossible, but not now. They do a fantastic job and I am super pleased. I'll even actually take a bath in my tub now! :) Thank you guys! read more

I'm really quite surprised at the quality of service that I received here after having seen all of the reviews on here. I paid over $200 (which is the most I have paid to any of the cleaning services in Austin) and stated that my main concerns were dust, glass surfaces, the kitchen, and the bathrooms. I came back to find that there was dust still on the stairs, in the halls, really everywhere - it wasn't extreme (they got like 80-90% of it), other services had just performed better and I expected the same here. The shower had not been fully cleaned and still had soap residue on the tile. The kitchen was pretty fine, but I noticed that the stove had not been fully cleaned. Overall, the service was solid - this is definitely one of the better cleaning services in Austin. But, the rate that they charge suggests that they be the best in Austin - which was not the case for my experience. read more

Always impressed with the kind, courteous service I receive from Dalia. She's always on time, brings all of her own cleaning supplies and green eco-friendly products, and makes sure the job is thorough and up to my standards. It's so much nicer working with an actual person, rather than a big corporation like some cleaning services. The price is great and she's really flexible about scheduling, etc. So happy I found her! read more

I ordered a whole house deep cleaning as we just had a baby and can't keep up like we used to. The crew showed up on time, was professional, and did a thorough job cleaning -- I definitely feel that we got our money's worth. The ladies were very kind and pleasant to be around. My only critique is that while cleaning the stove one of the ladies happened to bump the gas on. I noticed 30 minutes after they left when the gas smell got to me, but that could've been pretty dangerous! Mistakes happen so I'm not bumping the review, but SusyQ please note this liability on your end. No bueno. read more

Very professional, thorough clean, and fair pricing. Scheduling was easy and the reminder texts were helpful. I booked a deep clean for my 2/2 - and they finished the whole place in just 2hrs. Will definitely be booking again! read more

Hired them for a move-out cleaning, in part because of the good reviews, but also because of the decent pricing. I lived in a small 1br/1ba studio apartment, and most of the other services wanted much more to clean a relatively small space. There was some confusion finding my apartment (because of the building setup, not the staff!) but they contacted me immediately, kept in touch, and were able to quickly figure out the problem (same apt#, wrong building!). They got to work without me being there which was great- and were even nice enough to tolerate me getting things out of the apartment while they worked (our moving company was NOT so professional, they unexpectedly shorted us on time last-minute, and we were scrambling to get stuff out and leave the same day!). The two women cleaning were very understanding and patient, wanted me to make sure they had done a satisfactory job before they left (they did!), and were generally nice and professional. I'd definitely use this service again... if we hadn't just moved to Florida! read more

I just used Susy Q for a move-out clean, and I was very impressed with their service. To start, the quote was less than other companies I checked with, and their online scheduling system was easy to use. Also helpful: they send out a reminder e-mail the day before, just in case you forgot. All around, a great service - much smoother than with other cleaning companies I've used (the last one I used was a nightmare, so this was a welcome change). I would definitely use them again. read more

So many good things to say about Susy Q! They are a locally-owned, family-run business and I feel great supporting that. The owner, Dalia, is professional and very accommodating. She runs a tight ship and makes sure everything runs smoothly. The crew is very friendly, on-time, efficient and thorough. I consider myself a pretty clean person (some might even say anal retentive), but when I saw how much dust/dirt they found on the first visit, I knew my life had just changed for the better. Thanks Susy Q! read more

My mother got this service not too long ago and I've noticed a couple things. For example all products seem to water down including Bona!!! My wood floor doesn't look as polished as it used to be anymore! And make-up has gone missing. I would not recommend this service!!! read more

I've had Susy Q clean our 2-bedroom, 1,000 square foot house on a few occasions and I will definitely have them return again Other cleaning services I have used kept overlooking things (they'd forget to clean/dust under the bed or under other pieces of furniture). I looked for an alternative and found Susy Q. Owner Dalia came to our house, inspected it and gave me a quote. She was even wearing paper covers over her shoes so as not to track any new dirt into the house (!). I was impressed. I just returned home after a Deep Cleaning by Susy Q. The house is spotless. Floors, carpets, bathroom, kitchen, you name it. I had Susy Q do a Deep Cleaning a few years ago. Like this time, when I came home the house was spotless. I work from home so having a clean living/working space is vital. Compared to other cleaning services I've had, my initial impression is Susy Q seems to clean more carefully and not forget the little things. The crew even layed a tissue tied into a bow on every tissue box. Nice touch! I plan to have Susy Q back for regular house cleanings. I definitely recommend Susy Q read more

My experience could not really have been much worse unless they had literally put me in physical danger. I chose Susy Q for the reviews, despite being THE most expensive company I called out of 4. I'm selling a home and so I figured it was worth it to shell out nearly 200$ for quality service, when competitors were coming in at half that. The house was already clean and 99% empty but because it was empty, any minor flaw stood out twofold. I really wanted the details to be targeted, base boards, drawers, vents and the like. Well they arrive, eat for a while and tell me about their long day and how they had four houses before mine. They clean the upstairs for nearly two hours, when they finish, I go take a look and I swear on my life it they didn't touch the closets, base boards or doors. Bathroom had entire areas uncleaned and I can scrub grout better with wash cloth. I went around and showed them, every single spot they tell me it won't come off so I demonstrate by barely wiping said dirt with my finger and completely removing it with the most minimal of effort. They tell me there's nothing they can do because they RAN OUT of bleach and products on the first four houses. I had to leave so they closed up for me. I wasn't able to get back to the house until Monday (3 days later). When I arrive, one WHOLE area in the kitchen was untouched. Trash not taken out and base boards untouched as well. Oh.....and they fully BROKE my pantry sliding door. Just broke TF out of it. Then still 100% didn't clean the shelves inside. Emma, the woman in charge of all of this, sends out another crew to clean. They did another mediocre job, although going over the stuff for a third time pretty much did the trick. Yet there's nothing they will do about the broken door AND overall the cleaning was whack. I'm not even a picky cleaner. One time i dropped an empty bottle on the floor and then just stepped over it for like four days before i finally threw it away so that's how bad this was, just saying. read more