My first impression of this place was a little questionable, mainly because of the woman I spoke…read morewith over the phone when scheduling my first appointment. I'm not sure if it was someone at the front desk or one of the staff in the back, and later on I was told that others have had issues with this place as well. That said, the pediatrician we have is amazing, and I'm sure the others are just as great. If it weren't for him, I probably would've said, "Forget it, we'll go somewhere else." Just wanted to give a heads up.

I want to share my frustrating experience with the front office at my children's pediatric clinic…read more I had two insurance plans and decided to keep the secondary one. My six-month-old son had to undergo open-heart surgery at a children's hospital in the Bay Area, where there were no issues with his insurance during his stay. Afterward, he had follow-up appointments with his cardiologist, and there were no problems with insurance verification. However, for his pediatrician the office began saying he couldn't be seen for his follow-up due to a lack of insurance coverage. I contacted the insurance company, and they confirmed he was covered. When the insurance called the office, the front desk staff insisted they couldn't rely on what the insurance said over the phone and had to go by their internal system. This was incredibly frustrating. For over a month and a half, I went back and forth with the office and my insurance to get my son seen. After yet another call, I asked to speak with a supervisor. The front desk staff then admitted they had been looking at the information incorrectly and said my son could be seen. I pressed for a supervisor because I felt the situation was unacceptable, especially since it had been over a month since his surgery. The supervisor acknowledged that the office should have listened to the insurance provider and assured me the issue was resolved. However, when I later tried to book an appointment for my daughter, I was informed within 15 minutes that she couldn't be seen due to insurance issues. I explained that I had just navigated this with my son and that the insurance was valid. The staff then mentioned that verification needed to be done for each child separately, adding to the confusion. Overall, the front desk's handling of appointment booking and insurance verification has been unprofessional, unhelpful, and at times rude. This experience has been incredibly frustrating, especially when it comes to my children's health care needs. It's so frustrating when now you have to take your child who is ill and wait in an ER just to be seen when she should of been seen by her pediatrician this office needs to do better

My son and I just walked into the urgent care and immediately we were denied to be seen because it…read morewas for 30 3 PM and the doctors clearly sitting there eating hot Cheetos and they were just sitting there gossiping instead of wanting to treat a patient and as we walk out, my son has such a bad coffee started to throw up and I don't recommend this place for anybody who is seeking urgent care because they only care about getting off on time instead of caring for patients!!!

This place is AMAZING! I've unfortunately been seen several times and never spent more than 30 to…read more45 minutes. Today I was done in 20 minutes. Very professional and caring providers and staff. Clean and beautiful office. Ample parking and top notch care. Thank you for helping our community

Would give 0 stars if I could. I've had two appointments and they have cancelled on me same day…read moreboth times just a few hours before appointment. They then schedule you months out and do not care that your child needs to be seen , clearly why you have an appointment. Very unprofessional and inconsiderate because parens have days planned to be taking their kids to appointments.

I have been coming here since I was pregnant with my oldest son, who will be 12 in January!! I now…read moretake my youngest. We have seen every NP, MA and doctor here. Our primary is Dr. T. The front office and back office staff has always been so kind and amazing and they go above and beyond. My oldest son had Down syndrome and every time we see Dr. Truscello, she listens, takes her time and explains every thing to me. We talk about different options and she, as well as the other doctors, do anything and everything they can for him and my youngest. I have always, and always will refer Modesto pediatrics! I love them!

I had an awful migraine for two days and they were so nice to me and got me in to get a shot. This…read moreurgent care office is so professional and kind!

They are permanently closed. I called twice today with no answer and went in-person but the door…read morewere closed with no note saying they are closed for business.

I'm completing this review to the best of my knowledge based on my family's experience…read more Reason for visit: Autism-related concerns. Nurse Practitioner: The NP was attentive, listened, and was helpful throughout the visit. Dr. Dubey: My experience was generally positive at first. Over time, however, I felt that our interactions changed. I began to feel questioned in ways that left me doubting myself, and it became increasingly difficult to get connected to supportive resources for my son. For example, I needed a medical form completed for my son. Although he had an established epilepsy diagnosis and was already taking antiseizure medication, I was told the form could not be completed until records from his original diagnosis were obtained. I found this odd because, from my perspective, his diagnosis was already well established. The delay made it more difficult to access the support we were seeking. When discussing autism-related concerns: A comment that concerned me was when Dr. Dubey stated that she has seen many patients with autism and that, just by looking at my son, she would not be able to tell he has autism. As a parent, that statement stood out to me because autism is a spectrum. Every person may present differently, and I believe it is important for healthcare providers to remain open to that reality. Even after seeing many patients, no two individuals with autism are exactly alike. I believe humility and an individualized approach are essential when evaluating children with developmental differences. Overall, I left several appointments feeling dismissed rather than feeling like we were working together to understand my son's challenges. Front Office Staff: During a well-child visit, I was repeatedly asked to complete a screening questionnaire after I had already declined. At the time, my son, who has incontinence issues, was trying to use the restroom, yet I continued to be asked to complete the form. I was also told that because we have Health Plan of San Joaquin (HPSJ), I was required to complete the screening and that not doing so could jeopardize our insurance coverage. This statement concerned me, so afterward, I researched the topic and learned that some clinics may receive reimbursement for completing certain preventive screenings for eligible patients. I cannot say whether that applied in this situation, but I believe patients should receive clear and accurate information about whether a screening is optional or required and should not feel pressured into completing one, especially while attending to a child's immediate medical needs.

I've waited several months to write this review so I could do so with clarity, not frustration. My…read morechild was a patient at this practice, and I initially had a very positive impression--especially of Dr. Dubey. The staff, including the medical assistants, were kind and professional. For a while, I truly trusted and believed in Dr. Dubey's care. Unfortunately, things changed when we began facing complex family circumstances. Instead of support or at least transparency, we were dropped from care without warning or a direct conversation. I didn't find out from the doctor, but from our medical group--after a check-up had already been scheduled. That lack of professional courtesy, especially when a child with documented needs is involved, was deeply disappointing. It felt as though our family was being singled out. I was told to wait outside the office during visits, and even asked to turn my child away from the TV in the room--something that highlighted a bigger issue. While some may not question the use of TV to pacify children during medical procedures, it's worth thinking about what message this sends. When we teach kids to ignore discomfort as long as a screen is on, we risk desensitizing them in ways that can lead to problems later. That's not about this office specifically--it's a broader concern that many parents overlook. I don't know who made the final decision to remove us--perhaps it was administrative--but it's clear they didn't want to "get involved" in the complexity of our situation. But refusing to communicate or offer resources isn't neutrality--it's neglect. Especially when a child has special needs. Dr. Dubey was a great pediatrician until she wasn't. I wish things had ended with more care, more communication, and more dignity. P.S. she exactly knows who we are because all I have been doing was advocated and will be advocate for my child.

I have Kaiser insurance and getting in to be seen is a mission. I literally felt like I was dying &…read moreI was glad they showed up on my TikTok cuz I loved how even tho I looked like a hot mess they greeted me & receptionist was super nice & helpful to fill out paperwork. I was in and out within what seemed an hour can't really remember I was sick and running a fever. Over all love how I was able to do a walk in. Need less to say as much as Kaiser hates it when I go elsewhere this is gonna be my 1st and only urgent care to go. Shout out to all the staff for treating me exceptionally & diagnosing me

I was told it'll take about a week to find out if my finger is broken, I received a response on…read moregoogle review to call them back to resolve the issue as I still have yet to receive my results from them. I did call back today and got confirmation from the staff that it takes a week to get results back, so there is no resolution it appears. Funny enough, I actually got notification on my end from Modesto Radiology that results were available, but when I relayed this information I was told oh maybe they don't have our fax number and we didn't get it. I had to ask several times to get someone to offer to even try checking with Modesto Radiology about this. To further elaborate the point when I went into Modesto Radiology, the paperwork was not filled out correctly at the time (7/28, Tuesday morning) and I had to call your office to have them talk to the receptionist at Modesto Radiology to correct the information. When I took the xrays the radiologist was also concerned that my hand was already in a soft cast before xrays were taken and said results might be hard to decipher. I went to a different urgent care this morning (7/31) and got results the same day which confirmed my finger is in fact broken, which doesn't appear to be the determination from the xrays taken on Tuesday morning, likely due to the concerns of the radiologist. Staff continued to gas light me about the situation and offered no apology. This series of events with a more serious ailment would likely constitute medical malpractice. If I didn't follow my own intuitions and seek an alternative urgent care solution I would have opened myself up to serious permanent damage on my fractured finger. Avoid this urgent care.

Phenomenal customer service at front desk. My dad comes in yearly to Modesto office and this year…read morewe came to Turlock. It's new looks really nice and they give you snacks and goodies. Best of all they check you real good. My dad had blood work ordered and we were called for results. Definitely recommend attending your appointment.

The Kind Clinic has been a game-changer for my mom, who's in her 80s. She was with another provider…read morefor years and often felt frustrated--even defeated--when she couldn't get the help she needed or answers to her questions. She'd wait forever for an appointment, only to be rushed through in 10 minutes, with her concerns brushed off. We found the Kind Clinic after a trip to Urgent Care, where they recommended we seek better care for an issue that had been previously dismissed. Making the switch was the best decision. From the moment we walked in, we felt the difference. Marian and Michelle at the front desk are so kind and on top of everything. They always make sure my mom gets in for appointments quickly, which has been a huge help. Luis and Edgar are incredibly patient, taking the time to answer every question and explain things in a way that puts my mom at ease. They're thoughtful about how they talk to her--gentle and reassuring, but also completely honest. It's only been a month, but they've already done more for her than her previous provider did in years. The whole team is proactive, caring, and truly lives up to their name. We're so grateful to have found them!

I tend to put off doctor's visit because I feel like I spend more time waiting than actually…read morebeing seen or heard. However, I recently developed some bothersome symptoms and thought it was important to get checked out coming from a family of diabetics and heart problems. I heard about Kind Clinic via word of mouth. I had the pleasure of seeing PA Edgar. I was thoroughly impressed by how attentive and approachable he was! He never downplayed my symptoms and took the time to get to know my family history and work life to see if it was attributing to my symptoms. I really like that he took the time to explain why he was ordering certain tests and what he was trying to rule in and out and made sure I was comfortable with it. I later got my labs and turns out I had a thyroid problem all this time and feel pretty good about our treatment plan! He also reassured me I did not have diabetes and ways to prevent and monitor in the future. I had a great experience here and wouldn't hesitate to recommend it to anyone looking to establish with a new doctor!