The staff at Navato Healthcare is always friendly and ready to help with the care of my brother…read more They provide regular updates on his progress and condition. I appreciate their willingness to help with his particular needs

Clean, friendly staff, and close to home. We had a very good experience. We thought they took…read moregood care of dad.

easy and fast to get an appointment, friendly front office staff, excellent nurse practitioner, I…read morethink Karen is her name. Very happy and great experience with this facility. Jose

The lady in the reception tried to overcharge me for my co pay. Nothing was convincing enough for…read moreher that I have $40 per specialist visit. She insisted it's a $100 co pay out of $300 visit. Though it says on my insurance card and her paperwork that it's $40 per visit. Spoiled (when I called the insurance they confirmed that it was $40) I was wandering why hospitals and emergency rooms always have a lot of bad reviews, now I get it when u don't feel your best you don't want to wastes all that time sitting there feeling worse and worse whilst people don't do their job well. And yes we are all humans and can make mistakes but when I feel bad I really don't care, I want help and I want it fast. (That's why it's URGENT, right? First of all, I got there at 9:40 am, to read on the door that they are having a meeting until 10, ok I waited. At 10 entered the first one. It took them 45 minutes after I filled out the paperwork to tell me about this co pay calc. After I asked clarification- the lady started pushing on me -just let me know if you are staying in or no. Yes, how about u told be that wonderful math of yours not after I wanted that long while feeling like crap? What did the doctor do for 45 min? There were no patients before me. Frankly if I knew, I'd gone to the wonderful Sutter emergency room and would be cracking jokes with the lovely doctors by that time. Bad service, not timely not Urgent care, unqualified employees, no compassion. Maybe you guys shouldn't be doing what you doing, if that is not your calling? Last improve suggestion to the receptionist- maybe work on your accent it's really hard to understand your English.

I had a really good experience here! They saw me same day (I was lucky they had a cancellation)…read more Front desk staff & nurse were great & Dr Gordon was the borough & helpful.

Saw Dr. Gordon for pacemaker wound infection before Labor Day. He said he was doing a specialist…read morereferral & would call Tuesday. 12 days later & not 1 call, no follow up appt. & no referral. If it is too complicated tell the patient! Every call I made I was told he was immediately getting back to me-lies.

This is for the mammogram and vaccination areas of this facility…read more Mammogram. Have to. Early detection can literally save your life. I am having a lot of pain with my implants which makes the idea of enduring the pressing plates terrifying. My technician was really gentle, took the time to position me so I wasn't straining too much, and she got the images needed. When you tell people you're in pain/hurting and they make accommodations for you, that kind of compassion is wonderful. Vaccinations. Have to. I need to do a number of vaccinations (Over50, you need the two part shingles vaccine) the vaccination nurse helped me space out my vaccines so I didn't feel like I got ran over by a truck that night. She made sure I was well informed what was ordered that I was getting, why, and how often I would need to repeat if at all. Sore arms, going back for more, really pleasant and informative appointment. Kaiser Marin takes some getting used to. Kaiser Daly City, South City, and San Francisco have it down. Obviously my vibe vibes with theirs. Kaiser Marin - different locations, the style of the doctors, nurses, and technicians. But on the whole, it's been good. I had one really terrible experience with a really unprofessional, rude, cruel surgeon a few years ago. Everyone else has been great. I am really happy. Fiver.

I'm giving 5 stars for Irene in radiology for my mammo -- first painless mammo ever, and she is so…read morewarm and kind. Also, the lady who also drew my blood, she was great, too.

This place has a great staff/and Doctors, however it's "impossible " to reach anyone to set appt or…read morereturn calls to your Doctor...I'd give a 5 star for quality/and care but a 3 because no one picks up the phone, therefore you have to go in person (contact)..I'm shocked they don't have someone available to answer calls and schedule/reschedule appointments since no contact is so important since Covid.

The girls at the front desk at the Novato clinic are okay, they rarely smile but I've never had a…read moreproblem w them. Now the man who's a bit heavyset and wears black reading glasses - he's horrible. He yelled at me bc I didn't hear his instructions what he said and had such a negative attitude I haven't seen in a while. I hope he's not there at our next dental cleaning appointment. I almost didn't even set it up. I've seen him do this to other patients so it's not me. He doesn't need to be working there making people uncomfortable.

Grateful to Marin Health for bringing on Dr. Nguyen to work in the neurology department…read more He really cares about patients. After waiting months for an appointment, Dr Nguyen got my husband the testing and evaluation he needed. Apparently this Marin Health Department is very short staffed. They never let my husband know that the neurologist to whom they had referred him was off on maternity leave. Thank goodness for Dr. Nguyen who is a visiting neurologist. He is moving my husband forward in a timely manner and despite his busy case load is arranging time for tests and treatment. Thank you, Dr. Nguyen

On October 24, 2025, I arrived around 9:45 a.m. for same day surgery at noon, and was promptly…read moregreeted and competed registration. Everyone from the security guard going forward wee competent,knowledgeable and courteous. The same day nurses Natasha and Lindsay were kind and patient. It was nice that they allowed two of my family members to stay with me until shortly before my scheduled surgery. The surgical staff were all incredible! I felt well cared for from check in to check out. My only concern is the lack of mask use by the majority of staff, so minus one star there. All surgical suite staff wore masks!

We have had to go to the ER multiple times over the past several years and have found the drs and…read morenurses at Sutter Novato Community Hospital to be outstanding. We live in Petaluma and no longer go to PVH because of the endless poor experiences there over many years. Our experiences with 3 out of 4 ER doctors we've seen at NCH have included compassion, patience and efficiency. Most of the ER nurses are hard working and caring. Wait times have been significantly short (only one 5 hour visit that even they were alarmed by). Some people do not understand that ER visits can be long due the severity of symptoms of other patients - it's not first come first served - Or that costs are higher when tests, imaging and medications are immediate. NCH ER is usually not busy (in our experiences) and we are grateful for the rapid and professional care our family has received.

I was seen a few days ago at NCH for a surgical incision that started bleeding; Dr. Montgomery and…read morethe nurses/assistants were very helpful, and I felt heard, and properly treated. The receptionist/check in woman could be a little friendlier, that's why only four stars instead of five; as she seemed irritated that she had to put her phone down and check a patient in.

Quality of care, they left me in severe pain. I was treated very poorly. I have been here for three…read moredays, and the hospitalist refused to give me anything for pain once I got upstairs. Don't bring your family members here. If I had an animal I wouldn't bring them here ever.

Had an ultrasound on both legs due to DVTs. Tech was efficient thorough and compassionate.read more

Avoid this place like the plague! If you call 911, they have to take you to your hospital of…read morechoice. If you live in Marin and your primary care doctor is with the Sutter system, it might seem like a better idea to go to a hospital where they can access your records--which Marin General cannot. Their computers cannot communicate w/ the Sutter System. I recently made the mistake of requesting Novato Community over pressing for 911 to take me into the city for Pacific Campus. BIG MISTAKE. The ER personnel and the hospitalist on duty were all openly hostile. Hey! I can't help it if I have a lymphoma which from time to time make breathing difficult to impossible. I am also mobility impaired w/ multiple medical challenges and have been hospitalized 3 - 5 days out each of the last 6 months. So I know the drill. The best practices these days call for getting thee patient stabile and comfortable before hitting them with endless standard operating procedure questions. Unfortunately, way out there in the boondocks, Novato Community hasn't heard bout best practices and are determined to harass patients with moronic surveys and heaven-knows-what BEFORE they will allow anything for pain control. Novato Community firmly believes their bureaucratic procedures have a higher priority than patient care. It is all about "This is how we do it here." If you resist, they withhold your pain meds. These are not good people. In short, admission was an extended nightmare that took over 8 hours! There is no excuse for such inhumane treatment. If you are a Sutter patient, insist that 911 take you to a Sutter hospital in the city.