This makes me laugh! Nice generic response. Told to call customer relations. Look how many times this generic answer is given. HOW ABOUT YOU TRIAGE AND TAKE CARE OF YOUR PATIENTS, instead of treating them like a pile of worthless crap. If I wanted to be treated like this I would have went to San Joaquin General, at least it's expected there. SHAME ON YOU SUTTER HEALTH!!! read more

Don't ever come here for the emergency room. Worst experience ever. Came here three times all in different years n it was never good. First time was in 2019 they didn't do anything to help my 3 month old son. Both times Recently no 2022 my son was waiting 6 hours to never be called bc she said she forgot to put him on the list. So we waited until 2am in the morning to never be seen. No recently was for me being pregnant, and they diagnosed me with the wrong thing and kept trying to give me medicine for soemthing I didn't come in for. Not only did they not diagnose me right they tried to force medicine without consent. Horrible horrible er read more

Would love to know how this place got any top anything 2020 awards. Maybe award for hurry up and wait all day! Emergency ? Don't go here. Nothing fast or quick or urgent about this place! Leave you waiting and waiting around for ever! Nothing sympathic about this place. No sense of urgency at all. Tops the cake!! receptionist just picked up phone as I walked up and put finger at me to wait. Asked how much longer and she says " not much longer" called back and oh guess what my name was called 3 minutes later. After waiting for hours! Clearly based on review this place has serious issues! They clearly can't keep up with the growing city tracy has become. Next time I'll go to livermore where people actually treat emergencies as such. I couldn't even drive here! That's how bad I was yet they leave me sitting here for hours & hours. Hire more nurses Sutter get it together ! You failed big time. Maybe I'm use to being treated right by John Muir so now I have high standards. read more

Sutter Tracy Community Hospital - Not an emergency room. A wait for hours and hours room - Hospitals Near Me - Tracy, California

This place has gone down the drain through your the years. The staff has gone from best in town to just not caring for anyone and/or anything at all read more

As I am writing this review I am sitting waiting for my name to be called. My husband brought me in around 12 noon since I was feeling dizzy and he checked my blood pressure at home and it showed 180. He rushed and was worried about me having heart attack and brought me here. The nurse check my bp when I got here and was told it was 220+. I was told to wait to have an EKG and blood test to be done. It wasn't a long wait for those two to be taken, but I am still here wondering if any moment now if I will have a stroke or a heart attack since I am still in the waiting area. I would expect I would be given something to lower my blood pressure or something, but nothing. It's more than 3 hours of waiting now... someone has to answer for this. read more

I believe this hospital don't even deserve one star. I brought my mom over here because she hurt her foot. Triage nurse was mean and prejudice. Simple question we're answered with attitude. Only few patients in lobby and she is telling that it's super busy. 06/19/22 7:40 pm read more

We loved how friendly the nurses are and how you get the same nurses taking care of you (they are on a longer shift than the nurses at Kaiser). The medical staff is very competent and you get a lot of attention, plus the rooms are clean and comfortable. We really enjoyed our short stay there. read more

Visiting from out of town I needed emergency care outside of my regular healthcare system and I was pleased with the care I received today. The two security guards at the entrance were very helpful to assist me with my mask and help me to the check in window. There was no one in the waiting room when I arrived and everyone jumped in and worked as a team to see to my every need. I felt spoiled. The entire staff had pleasant attitudes with me and each other. The X-ray technician was very gentle and caring. I needed a few stitches and Tammi did a terrific job closing my wound. My friend had to wait in the car initially, but after showing proof of vaccine and answering a few questions, was permitted to wait with me. My entire emergency experience was great! It's not often that you hear this, but the team of employees on shift during my visit today were an outstanding group of individuals. Thank you for making my emergency a calm and pleasing experience. read more

Sutter Tracy Community Hospital - Emergency Room Number - Hospitals Near Me - Tracy, California

Been here twice and I hated it every single time. The first time was with my grandmother who was in pain. There was about 4 people in the waiting room and we waited 2 hours. We got to a room and waited 3 hours there just for nurses and doctors to check in every now and then with no answers. Left late at night for one prescription. I brought my sister in at 7 pm and waited in the car for 4 hours. I called every hour to the nurse's station and the nurse named Rachel was rude every single time. I then proceeded to ask a question and she hung up on me. I get that it can be busy but these people have no sense of empathy or care to anybody. What kind of hospital is this? The only ER in Tracy and they act like shit every time. Even if Sutter decides to reply, nothing will ever change. I've read the reviews and see that they try and contact you about the situation, but as you can see, NOTHING CHANGES. read more

ZERO PROFESSIONALS HERE. 1 star only because there's no option for zero, waited 30 mins for scheduled appt. then doctor cancelled appt. Desk people charged copay without being seen. Forced to call Sutter billing dept. to let them know of their error. Now told I need to wait 30-45 days for a paper check refund when paid with card. 5 min. late for return appoint due to traffic and appointment CANCELLED again. This is the classic Inmates running the Asylum. GO ELSEWHERE FOR PROFESSIONAL CARE! read more

I went to this hospital to get an MRI on my back. The actual MRI and the tech were good, but I had a terrible experience checking in with reception. Two days before the MRI, I was called by a rep from Sutter to confirm my info and insurance. The rep charged me $200+ over the phone that day prior to my MRI in case my insurance didn't cover all of the hospital's MRI costs. When I showed up to the hospital, I went to the patient registration desk. I needed to take a number and waited 15 minutes before I could speak with a receptionist. When I did, I was told that they would not check in people for MRI's at this reception desk. The receptionist told me: "Literally go to the other building's door for MRI checkins". There was no sign anywhere in the waiting area indicating that patients for MRI or scans needed to use the other building's reception. When I went to the other building's reception desk, the first thing the receptionist told me is that "You should have arrived 15 minutes earlier." I explained to her that I went to the wrong reception desk. She then told me that I was going to be a self-pay patient as their system indicated I did not have insurance. I told her that I had already spoken with a Sutter rep about my insurance info and clarified this with them. I also told her that I had already been charged over $200 for the MRI. The receptionist interrupted me to say "you know, an MRI costs a lot more than $200". This made me feel patronized. I handed her my insurance card and she continued to tell me that it looked like I was going to not have insurance. In terms of basic hospital administration, I am disappointed in Sutter Health and I would recommend going elsewhere for medical services. No signs were present to direct patients appropriately. I received no reminder about my visit the day before other than a call. The receptionist staff was rude and condescending first thing in the morning. Their billing department is disorganized with insurance info and they default to assuming that patients don't have it. There's a lot of room for improvement. read more

Emergency filled with people coughing. 45 minute check in process, blood work done and results within 1 1/2 hours, another 1 1/2 wait to see dr for results. Waiting room to small, no staff, lots of security guards to protect the coughing people. read more

The doctors( specifically Dr Uday Nadgir he's Dr Jekyll and Hyde) and nurses do not care about the patients. They let my father heart rate sky rocket while they sat by and did nothing . They are really rude and have no bed side manner especially dealing with concerned family of ill patients. They had a police escort me out because I wanted to stay with my Dad who was obviously not doing good and they were doing nothing about it. read more

Sutter Tracy Community Hospital - My father's vitals - Hospitals Near Me - Tracy, California

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Straight ASSHOLES!! Went in at 6:12 and wasn't called at all. Finally asked at 8:15 when are we going to be seen, can't tell. We were the last people left from the group we came in with and new people came and just in and out. Nothing major that we can see no broken, bleeding one with a cough and still went before us. read more

Horrible!!! I know things are rough with COVID but there's no excuse for the way they treat people who are sick & in pain. Not one kind person attended to my husband. Would not even give him a blanket while freezing in the waiting room for hours. Regardless of the stress they're under you can treat people with kindness & dignity. read more

Nobody wants to be in the hospital. But if you have to be, Tracy community hospital is a great place to be they have some of the best nurses and caregivers, I've ever come across and they're all very personable and truly care. I was also impressed with their disinfectant routine. It was done the same by all. No exceptions. read more

If you have an elderly loved one who is suffering from Dementia/Alzheimer's, for your piece of mind to not send them to this Hospital. My Dad had a fall & had a large knot on his head. So we took him in to be checked out, & have x-rays to make sure he was ok. Sutter decided to keep him, I thought for just overnight to monitor my Dad. Long story short, Sutter kept him for a week, then they kept pushing me to enlist my Dad into the care of Hospice. To the point where I asked the Doctor, "is my Father dying?" After my Dad returned home, we took him to his own primary Doc, & he said..."Your Father isn't ready for Hospice as of yet, they made a decision on him way too fast/early for Hospice." It's a hard pass for me & this place of healthcare. read more

I was here for 2 days and a half and it was enough to see the environment of this work. I came 2 different times and received two whole different type of treatment, I first came in need of surgery and was taken care post op and was in need of invasive help even for me but that did not stop Ms.Mina and Mrs. Garcia from making me feel comfortable and but made me feel so much better when I was under their care and inspired me with the little time I had with them. Now for the second time... I saw the other side of the nurse community and how many these days aspire to be a nurse simply just for the money and not to help people anymore these days and are just there simply just because it is simply just a job to them and nothing more. I had a young lady taking care of me once I was taken to a room and she did not make me comfortable whatsoever. Wanted to leave just because of the care I was receiving and making me feel bad for needing to go to the bathroom while having literal stomach issues due to my gallbladder being removed. Would have given 5 stars just because of Mina and Mrs. Garcia but the other factors i experienced while being here outweigh the others. read more

Marjorie, RN night time nurse is very rude. Dr. Melendez and the rest of the team were very kind. read more

This is the worst hospital in the world. The nurses constantly keep eating behind the glass, gossip and complain about the patients. The wait time is about 4 hours. They discuss their sex lives, what to have for dinner, what they did last night, and how they don't care about new patients. I have chronic pancreatitis and the girl at the front just smiled and laughed. She then talked about a burrito with her friend laughingly. This is sad for Tracy. I feel really bad for all the people that need help. I wish Tracy would shut this place down. So many people have died here due to the negligence of the young staff that don't care especially the women.If you have a loved one in need please go to Stanford or Santa Clara Valley medical center. Tracy Sutter is the worst hospital in the state. The nurses care more about gossip and their lunch than you. You will wait at least 4 hours if you're having a heart attack. By that time you'll be dead. Trust me. This hospital sucks. Try calling 911 multiple times before coming here, you'd have a better chance of survival. I pray nobody ever had to come here. All the women are rude and couldn't care less about your health or you. read more

I don't make hospital visits a habit. Okay, I'm a guy, I go only when I need to. One night, I needed to. Emergency, here I come. My family and I were in Tracy at the time, so to Sutter we went. The problem was solved, out we went. That's the short story. The long story was four hours long. It could have been longer, though; they did the most important paperwork first, then got me into the exam room. We filled out the rest while I waited . . . and waited . . . and waited . . . hurry up and wait . . . I think they could have shaved an hour off our visit. It's a smaller hospital than the one we use at home, so I guess you gotta expect lower service levels . . . but should you? Personnel ranged from joking-around RNs, no-nonsense RNs, MDs that don't tell you everything, and other staff that done good. Those who went out to see my family calmed them down and were informative, telling them things they didn't tell me (???). This review is written before the whole insurance/billing/co-pay part has worked out, so I can't comment on that yet. It worked for its purpose. If you have a choice in the matter and it's not time-critical, I'd say it's a good idea to read these reviews and then decide which hospital to go to. read more

Karen from the Radiology Department is absolutely wonderful, she was so sweet and super professional. I had an ABI test done and she explained everything so thoroughly, super smart lady! Thanks so much for making me feel so at ease and comfortable. You're amazing! read more

I found it interesting when the PR for the hospital sends me a message asking to contact them, so they could correct this situation. So I did. I sent them the information they requested. They stated that they would forward this over to the correct department and someone would be in contact with me. Its been a month. No contact. I even called and tried to get in contact with them. Voice mail. Several voice mails. Nothing. Interesting that a hospital can run this way. read more

Moments before we had to leave for Disneyland, my father had an incident where his nose wouldn't stop bleeding. Instead of soldering on down to SoCal, I took him to the Sutter ER so they could help him out. The waiting room was like most ER waiting rooms, tons of sick people which ended up dampening my trip later down the line (got sick, should've taken an Airborne before coming!). They brought him into triage fairly quickly and were very nice while asking the key questions they need to ask every patient. After that, the wait began so he sent me along to go back to the house thinking it was going to be a while and possibly wouldn't have been able to come to Disneyland after all. Luckily they fixed him up in a reasonable amount of time and away we went to Disneyland with Pops in tow! I'd like to thank them for taking care of him enough to where the bleeding did not return and our trip wasn't ruined. Thanks Sutter! read more

Worst hospital ever; had my sister wait in their waiting room for 5 hours while she had respiratory complications. Understaffed, & the staff they DO have, have ZERO initiative. Take your loved ones the extra 20 minutes to Doctors hospital of Manteca. read more

ZERO STARS! I never leave bad reviews but this one is worth the read. This was the worst experience I've ever had with any hospital. Especially finding out what I just did. We went in about 12:15 for my 4 month old. The waiting room wasn't completely filled, but it was a lot of people. They seen us in triage, took babies temperature, swabbed nose for influenza and all those things. First red flag, that I honestly didn't trip off of at the time because my baby was screaming her head off, was he didn't even tell me what her temperature was. We went and sat down like they told us to. We were there for a little over 2 hours, and not even exaggerating, my baby cried the whole time, minus the 10 minute nap she was able to get. Around 2:20am I went and asked for an update, and possibly a time for my child to be seen. I had my 4 year old and 4 month old in this place for hours now, and if we aren't going to be seen I may as well take them home and deal with it there. The check in person, who I thought was a nurse, told me she wasn't and called the nurse . The nurse came out and I asked him was he the nurse that I was supposed to talk to, and he replied "no, I'm the triage nurse". Then the lady called his name and told him he is the nurse that I needed to talk to. I expressed my concerns & he told me that it's up to me, they are completely full. At that point I got irritated because it makes no sense. I understand that everyone in there needs to be seen, but I had the youngest baby in the waiting room, no nurses or any one for that matter was coming out checking on any of us or giving us updates. Literally just letting us all sit. When I went to even ask for an update I had to look through windows to even see the woman sitting there. Here we are now sitting at Stanford urgent care (great service by the way) and come to find out, my baby has RSV and the flu! This is where my review kicks in. It was a bad experience but I wasn't even going to say anything, just not go back. They swabbed her nose for the flu and said the results come back in 1 hour. We didn't hear anything! Although we left, they had all of our contact info! When those results came back positive, I would think they would reach out being that she 4 fuckin months old. I wouldn't recommend this place at all. I work at a hospital! I understand we get busy, but they honestly did not care & it showed! read more

Ok let me start to say this place sux bad my mom has been here for over 6 hrs so the one star is really a zero!!!!! I can't believe the town I grew up in has a hospital like this!!! We will never!! And I mean NEVER!! Come back here!! Maybe this is what they want !! My mom Has bad dizzy spells and just about passing out and they let people with rashes and rude ass people go before us!! I do many ratings on here and I hate to do one like this but! This is a shame !! There is a older lady that was here 2 hours longer than us!!! No respect for older people!! U all should be ashamed!! Don't reply back to me cause there is no excuse for any of this crap!!! read more

Great service, That made me feel welcome and loved. I have been coming to this hospital for 25 years and always had an awesome experience I highly recommend this place! read more

What a rip off . Went in for 2 hr not feeling good . Charged me over 7000 . Hospitals should not have blank check . To charge what ever they want . Not I am worried to go to er again because off the amount they charge . read more

This hospital took such good care of me while spending a week there due to double pneumonia. Dr. Nadgir showed me nothing but kindness and good bedside manner the entire time. He made sure to check on me daily and handled my care thoroughly. My nurse Kamal was so very sweet and gentle with me, she's got my full gratitude. Everyone was nice to me and very professional. Thank you sutter tracy! read more

Absolutely would NOT recommend. Refused to test my son for RSV/FLU because "they're not doing that tonight", when asked if they had tests they said they do but anyone with cold like symptoms will not be tested. My 5 year old clearly very ill and coughing but that wasn't enough for them to care. The fact they wouldn't even see if he had RSV or the Flu, only giving Tylenol and taking less than two seconds to listen to his lungs and say "he sounds fine". The care provided here is unprofessional, unorganized and not in the least bit caring for children. read more

Writing this review as my son is waiting in the ER to be seen for 4 hours already since triage. This hospital has no sympathy for anyone that is not feeling well and needs to be seen. Who wants to be stuck waiting In a lobby already not feeling well for 4 hours or more to be seen because I'm sure the hospital is understaffed or because they have gone to lunch. They always say it's the nurse to patient ratio and that nurses can't take too many patients at one time....well I'm sorry nurses are lazy as f__k and get paid good money and all they is complain and want to go on strike . You get paid the money so do what your worth and take care of people that's what you wanted to be a nurse for read more

Came in to the ER with my 4 year old daughter who was having trouble breathing and had a fever on and off for 3 days after waiting 4 1/2 hours and still not being seen I'm leaving :0( very unhappy read more