Update: Family member had to be taken to the hospital due to worsening conditions. Appaled by the complete lack of care by doctors whose main goal seems to be get as many patients in and out as possible. Multiple fees later and still a very sick relative, I grow more sickened by the second that all of this could have been avoided.
I am unsure of what's going on in your medical departments, but wake up and smell the roses. I have watched your patient care services drop in reliability and quality over the past few years, especially in the ER and Urgent Care setting. Today, I'm addressing the discouraging and disappointing Urgent Care office and two recent examples that finally pushed me to write this review. Less than a month ago, I came in with, what your doctor diagnosed as an entire mouth full of canker sores that appeared very suddenly all within two days after starting a medication. I had swollen lymph nodes (which the doctor said was nothing and hardly swollen. My second opinion deemed them VERY swollen and hardly nothing), a fever, and excruciating pain. This was something I had never experienced before and I was terrified. Nothing had changed, nothing I did was different, just suddenly an inability to even swollen it hurt so bad. I feared it was maybe a slow, progressive reaction, but I didn't know, so I sought help. I was given a mouth rinse at the office which wore off minutes later, given a prescription for said rinse which could only be used every four hours, and sent home. The doctor was so nonchalant, shrugged his shoulders more times than I felt comfortable seeing a 'medical professional doing so, I felt SO uncared for, and was seething as I left that night in as much pain and with as little information as I had walked in with. The second opinion was FAR more in depth, the doctor spent more than 10 minutes checking out the situation, and gave me a much more direct answer to my problem and provided actual help. Thanks to them, the pain was manageable and I only suffered for a few more short days before it cleared up. Lastly, a relative of mine visited your urgent care a day ago. He was bit by a large black widow which caused his hand to turn red and swell, he became feverish, his entire body aches, simply put he feels like he just got a case of the flu but worse. I cannot recall a time this man has ever gone to an ER or Urgent care outside of seeing his physician annually for his checkup. And what did we discover, he was sent out the door with absolutely NOTHING. Nothing to help manage the pain, nothing to help with muscle cramps, spasms, contractions, he has been lying in bed feeling like death warmed over. He takes his regulated dose of NSAIDS at the proper times, but let's be real, do you honestly believe that's going to make any real difference? Do you even understand how disparaging it feels to watch your loved one suffer without as much as a little bit of help to make getting through this situation easier? My family has been with Sutter for years. We are well known by our PCP's, and overall we are understanding. But Sutter, we needed help and got none! Get it together!! read more