Went today but before we bought tickets we asked what the air conditioning situation was (I get…read moresick from being too hot for long). We spoke to Liam who said I'd we were in there and got too hit to let him know. He could adjust the temp or give us a refund if we didn't want to stay for the movie. We were fine, but just knowing we had options was above and beyond. Great theater, great customer service.

This was such a fun experience! Totally old school theater vibes. They have different discount days…read morewhich is also fun! We went on a Sunday afternoon and weren't many people there so plenty of seats to pick from. We got a xl popcorn for $10 that comes with a free refill. The whole area and theater are definitely worth a try!

Such a cool atmosphere & super friendly staff, not to mention the home-style snacks of beverages &…read morefood. Being small & intimate makes you feel at home!

Terrible and Disrespectful Experience at Onyx Theater…read more I took three senior citizens to the Onyx Theater to see what we believed was a movie about the band Nirvana, since my sister was a big Nirvana fan and the group was excited to see it. The movie was titled "Nirvanna: The Band - The Show - The Movie." We spent nearly $100 to get in and $100 on food there, went into the theater, and within the first ten minutes realized it was not about the band Nirvana at all, but instead about two comedians pretending to be in a band with a similar name. We immediately went back to the front to explain the misunderstanding and politely asked for a refund. Instead of showing any understanding, the staff began criticizing the three seniors for not noticing that "Nirvanna" was spelled with two N's instead of one. They acted as if these seniors were foolish for not catching the subtle spelling difference (one N vs. two N's), which was incredibly rude and unnecessary. The way they treated them was insulting, embarrassing, and completely lacking in class. A simple misunderstanding turned into a humiliating experience because of how dismissive and condescending the staff was. One star for a truly terrible experience and shockingly rude customer service.

I appreciate Aviana , she helps us at check out counter when we bought the popcorn and drinks for…read moremy kids. She is very friendly and she reflects an example of a great customer service , by giving me information about the rewards points . Above and beyond customer support. Thanks Aviana, We appreciate you!

Recent sister day and after lunch and shopping we talked ourselves into going for a movie (Pressure…read morewith Brendan Fraser and Andrew Scott - it didn't occur to us that we were watching it on June 6 until 10 minutes into the movie). Parking takes some patience on a Saturday afternoon - but once we started up the parking ramp and saw what a snarl it was, we were already committed. Is backing into the space a new trend? We saw (and waited) for at least 10 cars to back into their spot - this was the entire reason for the traffic jam. But once parked, it's just a quick jaunt over to the second floor entrance. Of the theaters I've been to in the Sacramento area, this one is head and shoulders above the rest. The staff is engaging (call out to Ethan scanning tickets) . The management of this location has brought together a team that enjoy helping the patrons and appear to enjoy working as a team. There was some training going on while we were there and the suggestions given by fellow team members were thoughtful and - this is the big thing I noticed -were received in a welcome manner. The concession stand was well maintained and the crew was busy tidying up after what looked like a crush of people. I do love that I can get a glass of wine at the theater. There a small section with high tops and chairs to sit with a glass of wine or actual onsite made to order appetizers/starters. The theater itself was super tidy, reclining seats are comfortable and the sound system was perfect. The bathrooms were immaculate. I didn't see a single stall out of order, and after what had been a full day of use, every thing was well stocked and very clean. What I'm going to remember, and what going to bring me back to this location, is the staff.

My compatriot and I stumbled upon this gem last night! They were playing the Time Machine! Entry…read moreis completely free!!!! Just make a donation!!!! Owner/Operator is super cool!!!!! We purchased 3 cookies for a dollar to enjoy during the show!!!! All 3 were fresh and delicious!!!! This place is awesome!!!!!! A free movie every night!!!! I'll be back for sure!!!

Everything, small town theater great seats, great films. I went the Beatles 64 what a great movie…read moreand a wonderful theater!

Nice and clean and comfortable seats. Good Dolby sound and easy to find your seats. The snacks…read moreare adequate and the popcorn was the best part, not too salty. There was only one attendant at the entrance, she was on the phone answering questions while people waited... there's a self service vending machine on the wall so you can purchase your own ticket. However, this made it difficult for some customers who are used to walking up and purchase tickets.

Time to update since my last review was in 2017. This used to be my favorite but now my favorite…read moreis on Greenback because they have heated seats and have a self serve butter machine that this location does not. At least they have trays connected to the seats as some locations do not. They did reupholster the seats. Last time I came they were peeling very bad. Service is friendly enough. Its clean inside. Oh and not sure if its because i chose the first showing but its freezing in here! I even brought a blanket and my toes are frozen brrr! Lastly the movie club is worth it if you like going to the movies because concessions are 20% off.

LOVED this theater! It has a nostalgic vibe and very nice…read moreemployees. We will happily be going back to visit for future movie features. Also, noticed a silly comment from a previous visitor. As movie goers we should all understand that movie times are "delayed" due to previews. Please, Just adjust your arrival time if you don't want to sit thru them. It's not the local independent theatres fault that previews are so long. They are just trying to make it possible for us to enjoy films - be nice to them.

Nice theater with clean seating. However, the bathrooms need attention and the popcorn is now too…read moresalty.

How did I not know about this theater before! Love the vibe, especially the support for special…read morehappenings at big movie events. The entrance and lobby are a positive nod to the history of theaters in look and feel. Concessions had a good selection. I was able to arrive early and enjoy my snacks and soda early to take in the experience. The theatre was clean and the staff helpful. Parking lots in the area in several directions, which is helpful being downtown. Mark S. Allen was even there from the local entertainment news team. What a great time my team had (we do the mobile Star Wars: Galaxy of Heroes game) and felt right at home. Thank you for a great first time experience. I will be back for sure.

Saw Michael here opening week and it was a blast. Divine customer service, fresh and yummy popcorn…read morethat did not bother my sensitive stomach compared to the junk at cinemark. Have your tickets on your phone cuz they will ask. The icee machine rocks and they even have beers! The theater was clean and reminded me of the exact imax theater at great America theme park actually. The chairs were cool and comfy, but nothing like futuristic , more cozy vintage, some bimbos took our seats but karma will get em... This is a local gem, go experience Michael or any movie in IMAX!

I remember this place when it first opened back in the late 90's as UA. In fact, it was one of the…read morefirst newly built movie theaters in the area in a long time at the time it first opened. However, time and neglect certainly took its toll, and newer more amenity laden theaters opening nearby put the final nail in its coffin. However, CinemaWest gave this place a second chance and they're offering something that is frankly lacking in the entire area: IMAX. I'm not an IMAX expert by any means; I don't know how big the screens are supposed to be or anything else outside of the true 70 mm screen that is downtown. This one looks a little smaller than the Regal in El Dorado Hills but it's still a good size screen. The theater itself isn't that large but the seating is comfortable and didn't feel cramped. The seats go up in elevation enough that no one in front will obscure your view unless you're unfortunate enough to be stuck sitting in the front ground-level rows. The row I was in (last row) reclined while still providing enough room for people to walk by. The sound was good. It didn't have a very good sound stage but it was extremely loud and clear: the bass shook the entire place. The downsides to this place is that the main concession area still looks old and outdated. The bathrooms are small and only had one working sink when I was there. It's obvious CinemaWest spent whatever remodeling budget they had on the theater part, and there's nothing wrong with that. They just need to update everything else. All-in-all it was a good experience. I'm happy there is another IMAX in the area and I would go back.

Theater is updated and clean. Dolby Atmos screen was spectacular and huge. Alison was very friendly…read morewhen she greeted us. Will be back again next time.

I've performed here a few times a year for 3 years for Gold Country World Dance Showcase and it's…read morealways worth the drive. Pro: great community , comfy and beautiful historic theater , huge dressing room and backstage area, professional lighting and sound available . Love performing and watching shows here!

If you love history, a good live show in a very beautiful theater then yes this is it!! We saw…read moreStephen Kings MISERY here and absolutely LOVED it! The history behind this beautiful building is what attracted my husband to take me here and it just so happened to be the matinee of one of my absolute favorite movies. This movie came out when we were 9 or so and I've watched it so many times! The acting was seriously on point and told the story exactly the way I remembered it! The stage props were very nicely made! Cute little area with snacks and drinks and very pleasant staff! So happy he surprised me with this special show in this cute little town!