Your location
Lake Eola Park Swan Boat Rentals
292225000000082, Orlando, FL 32801
Boat rental service
Erika Torres
125 points
just now
Dear manager of these boats, the girl who was working yesterday 8/23/20 with the glasses, half shaved and short curly hair was so insanely rude for absolutely no reason, to the point where she was raising her voice towards us as we were walking away. A family member asked for her name and she refused to give it to us, she started fighting with us and we finally just left. We had 3 small children with us who saw everything. So to back up. We purchased a Groupon for the boats and wanted to use them yesterday before our flight out today. We realized we were 5 minutes too late (5:35) which was fine, we were having such a good time with the swans we weren't terribly upset but decided just to check anyway. The gate was open and a worker was by the boats, we were walking over to ask her about the boats, again, not in a rush or looking to fight for a ride, the kids really wanted to just be with the ducks anyways. As we were walking through the OPEN gate someone from behind yells "WHAT ARE YOU DOING???" As if we were about to step into some danger, so we whipped around to look at what was going on behind us. A girl in a cart pulls up and is looking at us like we had just ruined her day. I don't know if it was a race thing or she was just having a bad day but wow did she lay it on us hard. We asked her if we were in the right place (we were a party of 8 and had purchased 1 Groupon and were planning on purchasing a second boat) when she said no, then told asked us again why we were trying to walk through the OPEN gate where the boats and the check ins clearly were. We told her we understood we showed up later but when we saw the gate open and 2 swan boats left at the dock we thought maybe it was still going. Still fuming mad she tells us again "NO! YOU'RE TOO LATE, CAN'T YOU SEE I'M PACKING UP?" and just completely let us have it for absolutely no reason. The whole time this conversation was happening she was blocking the walkway with the go-cart so EVERYONE had to walk AROUND the cart and so everyone heard her being ridiculously rude. We said okay and started walking away when my brother in law said no, we need to know her name, that is not fair of her to yell at us when we just had an honest to goodness question and were in no way pushy or mean. She got REALLY mad and started yelling at him, telling him she didn't have to give him her name, and kept yelling. The rest of our group had walk away to go back to looking at the ducks and we could STILL hear her screaming at him. We would have taken a simple sorry, you missed it, try again next time and that totally would have been fine, our family lives here and we would have gladly given them the Groupon for a different time, they live near by, it was not a big deal but WOW. She turned the whole mood and made a fool of herself in front of my family, my children, and all of the people who had to walk around her cart as she was yelling. Again, we do not know her name because she refused to give it to us and went crazy after we asked. She riled herself up for no reason under a misunderstanding while we simply had no idea we were doing something "wrong" by walking to the nearest worker we saw to ask a simple question. The worker by the docks stayed there as her co worker was throwing her emotions everywhere and for that we are very upset and disappointed in the customer service your worker showed us on our last evening in Orlando. read more