Was happy someone called me and I was able to explain my wants and needs. Very responsive, not sure…read moreabout the quality as of this time, will find out when alteration are performed.

Excellent dry cleaners. I am professional and they always have me looking my best. The staff is…read moregreat and very courteous. Atty Bill

I was headed out of town and missed a dry cleaner drop off day (due to the 4th of July holiday). I…read morewanted to take the items with me they had cleaned on vacation. I called and the owner personally dropped off my items to ensure I had them before I left for vacation. That kind of customer service is unheard of. Thank you so much for your help and service.

Updating my previously bad review to five stars. After I posted, someone from Dry Cleaning World…read morereached out to me and was very apologetic. They came and picked up my items and replaced the zippers, and also dropped them back off at my house. My mind is blown by how much they really do care, and my items that I received back are perfect. 1000% I will be back Old review: I don't recommend this place. I have come here for a good while now, and I think the quality is mediocre at best. I have paid for multiple zippers to be replaced, and they charged me for this but didn't do the work, and this was on multiple items.

Brandon is awesome! Great service and clothes always come out nice and clean. Highly recommend!read more

They get it right! Customer service, quality, care! I learned of Rockwood Dry Cleaners a few years…read moreago. I was referred by a dear friend. They never disappoint! This particular visit, I needed some gowns cleaned for a summer program where I serve as co-founder. To put it simply, I was in distress! :-). It was a hot day, and I needed the gowns cleaned and steamed. Thank you for helping to make our participants' day special and for your compassion and generosity! Cleaning the gowns is always strenuous and time consuming for us. Again thank you ROCKWOOD DRY CLEANERS! We highly recommend!

I drive halfway across town to bring my dry cleaning here, because in 8 years they've never given…read moreme less than excellent service and experience.

The place was clean and washer and dryers well maintained. I was able to get 3 loads washed and…read moredried in 1.25 hrs. Great place if you need a laundry service.

DO NOT USE THEIR WASH AND FOLD DROP OFF SERVICE!!!! They lost/gave away at least 1k worth of my…read morefamily's clothes! We just got back from vacation and everything was worn once!!!! All I got back was 1 bathing suit, 2 dresses, 2 shorts, and 1 tank! My son got back 2 shirts, 2 swim shorts, 1 bathing suit, 3 shorts, 1 pair of pj's, my husband got back his work clothes! I dropped off 2 WEEKS WORTH OF CLOTHES! And the best they can tell me is they'll look at the cameras. Ok, cool, but the clothes obviously aren't at their facility so what will they do to replace them? The manager said "I don't know". ARE YOU KIDDING ME?!?! I'm missing bathing suits for everyone in my family, shorts for everyone in my family, my tops, my boys shirts, jeans, EVERYTHING BRAND NEW!!! Update: Just got a call from the manager, this time I talked to a female manager but the manager I talked to from before was male... she called to say she found a bag of clothes and started going through it. After the first couple of items she listed I knew it wasnt mine at all. When I told her none of its mine, her attitude changed from nice to snotty as if I ruined her "hero" moment. She said they'll look over the cameras and I asked does it really have to take 24 hours? She replied snotty again saying I dont know. Then I said "I just dont see why it has to take 24 hrs when he started looking at the cameras when I was at the facility" she said he has to look at it frame by frame for an 8 hr shift. Then rudely said "well bye". So not only is there a confusion on how many managers there are but it sounds like they also lost someone else's clothes too. They're the ones who lost my family's clothes and acting like I'm being a pain. UPDATE: Over 24 hrs later, they called me. This time it was the male again. Stating he looked through the cameras and my family's clothes weren't missing on their end. THAT'S PHYSICALLY IMPOSSIBLE! I gave them $73 in weight of clothes and DID NOT get that back! When I asked if I could see the cameras for myself, he replied just as snotty like a child "no" the fact that I had to correct him on his attitude toward me was very sad. I told him they lost my clothes so what are they going to do to make it right amd he suggested to file a police report against them. Everyone here needs to be evaluated again and given a course on customer amd phone etiquette. They think just because they don't have a big fancy job that they don't have to treat customers with respect. I swear I was talking to a 10 year old on the phone. Sad.

They destroyed my Ann Taylor jacket! They tried to hide the damage between two other jackets. They…read morewould not offer to replace the value of the jacket. Terrible and I will NEVER support this business ever again!!

Since the Sterling Cleaners on South Hamilton Road has taken over new ownership the quality of dry…read morecleaning my clothes is unsatisfactory. Within the last 6 months I always have to take an article of clothing back for some reason. This latest reason is my solid gray kakhi. When I received them back they had a bunch of white lines throughout the pants. I assume the Arabic gentleman is the owner who informed me that he couldn't help it! Not an ounce of understanding that this cleaners ruined my pants. He offered me $20 off my next visit, but before he did that I told him I wasn't returning as a customer due to all my clothing issues. He shrugged his shoulders and said that was the best he could do Lisa Stith

I'm a Realtor - it is important to me that companies I recommend do a great job. Recently I needed…read morethe carpets in a home done quickly - we were within three days of closing. I called the "big" companies and was told they were two weeks out. The best they could do is put me on a waiting list. Martins had a human answer the phone (YAY!) and immediately got me on their schedule. They called me when they were on their way to the property. Ricky and Zac were on time, professional, covered their shoes upon entry. Listened to what the needs were and did a professional thorough job. Thank you! Martin Carpet and Rug Cleaning are in my phone and a ready referral for my colleagues.

They did an excellent job. I had four rugs, two of them were nice oriental rugs. Everything looks…read moreso much brighter. They even picked them up and delivered them.