Exceptional Service and Value!…read more I've been bringing my clothes to this dry cleaner for a few months now, and I couldn't be happier with the experience. First and foremost, the staff is incredibly friendly. They always greet me with a warm smile, are quick to help, and make the whole drop-off and pick-up process an absolute breeze. It's rare to find such genuinely welcoming customer service! Beyond the great staff, the pricing is remarkably affordable. They offer unbeatable value for the area without ever cutting corners on quality. Most importantly, the results are flawless. My clothes always come back perfectly clean, smelling incredibly fresh, and pressed to perfection. They have even managed to get out a few tough stains that I thought were permanent. If you are looking for a reliable, budget-friendly, and welcoming dry cleaner that does fantastic work, look no further. Highly recommended!

I stopped in here for a couple shoes to be repaired. One pair of boots I wanted the bad-quality…read morespeed hooks replaced with eyelets and another pair of dress boots I wanted new top lifts (heel pads) as the old ones were almost to the heel stack. I was quoted a week for the repair. First, they indeed were repaired on time. If you allow, they will text you with updates. As much as I like and appreciate "old-school" repair shops, this is indeed a helpful service. Well done. Second, the repairs. The eyelets were added and color matched to the existing (which I was surprised with!). On the boots with the top lift replacement, they ended up adding a thicker one and I think removing a layer of the heel stack to compensate. All good. However, in sanding the lift down to match the heel stack, it looks like the sander caught the leather sole. I get it, it happens. But to think that was "good enough" and let it leave like that without trying to touch up the sole? It feels like poor attention to detail. Also, the edges of the top lift had stray fibers all over. Maybe my expectations are too high for shoe repair and this is to be expected. All that said, the pricing for the repairs was very reasonable so I can't complain. However, I would gladly pay more for a better result. Maybe their typical client is more value-oriented? There is also a nice selection of shoe care products and polishes from Sapphir (widely held as the top shelf brand) so I had expected top tier results. Overall, a bit of a disappointment but mostly good work.

They have these new self service kiosks. Though they are neat it completely strips the appeal of…read morethis cleaner and totally changes the vibe. The old school interaction of being able to go in, talk about your garments, hand them off is no more. The small business mom and pop feel has been stripped completely now with the Columbus Dry Cleaning & Laundry Services franchise updating to no contact and current tech. Drop off experience went ok after I figured it out. When I returned the return kiosk froze and I had to get someone in the back to help and manually process the payment. Then go back and wait for the automatic vending of my clothes. Just not a fan but better than not having a dry cleaning option. Pricing was $42.59 after tax for a Jacket and a Suit Jacket. Hoping future experiences will be more seamless and I am sure I'll adjust to change but will miss the personal Ross Cleaners feel.

Production was able to find the missing piece a few days later... Just grateful for that to say the…read moreleast. Happy things worked out in the end. Hoping everyone has a Happy New Year in 2026 :) Lo Siento Tia esta Bien gracias Thank you

I NEVER thought I would have to post on here such a BAD review of this "historic" laundrymat just…read moresouth of downtown Grove City OHIO - across from the skating rink and trailer park on Broadway. I have always been proud to give a referral to this little, old, business. But I can NO LONGER say that any more. 0 Stars - and I have actually been requested to NOT ever return to this business. Friday May 22nd I hobbled into to do a out $30 worth of laundry that I had piled up in the last six weeks due to being in the hospital with a mTBI and concussion plus other injuries. This was my first outing ALONE since being released from the hospital Monday. After struggling to get my laundry out of my vehicle, I used a laundry cart as a walker instead of taking my new rollerator walker in also. Carol noticed I wasn't doing well but she never broke off her conversation with whoever it was that she was bending their ear to ask if I was OK. Even though the night before I told her I wasn't doing well and would tell her all about when I saw her at the laundrymat to do my backlog of laundry. No problem, but after I got my things inside, she did look over and ask if I was doing Ok? I said No but I would talk to her after I went to the bathroom. No problem there either except I had to repeat myself 3 times so that she could "hear" me because I was "spent" already after just unloading car and getting things inside. Ok, so I went to the bathroom, as I was finishing in the bathroom (that doesn't even have a sink to wash up after doing your business) I saw at least 5 of varying sizes but all very active Roaches. I went out and quietly told her there were roaches in the bathroom. She acted like I shouldn't worry about it because, Dave, the owner, and her spray but they can't get them all. And they don't bother her anymore because she even has them at her apartment. I told her that I need to get my stuff outside and asked her if she had any extra ROACH spray to spray my stuff outside before putting it all back in my car. She acted like I was being hysterical and unreasonably making such a request. WOW! Needless to say I ended up asking GCPD to assist in getting my laundry out of there because I didn't/couldn't have enough energy left after all the arguing she was giving me. Oh - I've been told by GCPD that the owner has asked that I never return there WoW! Fine by me

The only reason I've been coming here for 8 years is because it is literally the closest laundromat…read moreto where I live. No other reason. Unless you are extremely close by, don't bother coming here. And even then, consider going somewhere else. Carol is so incredibly rude. I have never seen a place employ such a rude person for so many years. I have seen and heard way too much from her. The fact that she still works here and doesn't seem to receive any repercussions for her behavior, tells me all I need to know about the owner too. The other employees aren't exactly great either, but nowhere near as rude as Carol. I get that people have bad days, especially in customer service positions, but this is beyond just having a bad day. It's just outright poor character. On top of the poor customer service, there are giant cockroaches. I've worked for various cleaning companies so I am well aware that all commercial buildings have bugs, often including cockroaches, but these are HUGE and just run all around the place. It's getting worse and they don't seem to care. The bathroom is small and doesn't have a sink... the sink is out between some of the washers. Gross. Put a sink in the bathroom. There is also no air conditioning and it gets very hot during the summer. They just prop the doors open and turn on fans, which is better than nothing, but it lets a bunch of flys in. It's so hot that I can't be bothered to come in during the day - only later once the sun has gone down and it's less crowded. I'm done with this place. I will pay more to go somewhere else even if it's a bit further.

If I could leave fewer stars I would, everything dirty, the tables, the chairs they expect you to…read moresit in to wait for your things, the tables they want you to fold things on, the washers and dryers themselves. When their machines don't work and eat your money no one wants to do anything about it, I contacted the number for the person who was supposedly who we were supposed to call with any issues, but the woman on the phone complained saying that she couldn't do anything more than what we had done and she suggested trying another machine, she said she was going to call the owner to see if maybe they had some spare change when I told her I wanted the money back for the machine that did not work. She was complaining to me that she did not want to have to walk all the way down here super unprofessional and basically said there was nothing she could do about it. You're offering a service via these machines that do not work, you would think you could do something about that.

I don't really know how the prices here compare to elsewhere- I think it's maybe a touch on the…read morepricey side but it's probably a case of you get what you pay for, and it's worth it! If you value cleanliness and a friendly, helpful, happy community atmosphere, anyway! The attendant was attentive and helpful and gave valuable advice regarding what size of washer would be a good value and be able to tackle multiple of my loads of laundry in one go. When it came time to empty my washer a kind stranger volunteered to give me a hand because I was wearing my sleeping infant daughter in a sling and awkwardly working around her. So kind. It's busy in here but no one seems grouchy about waiting, and most people will meet my eyes and smile back. I like that there are different washer and dryer types to choose from (there are both front load and top load washers, and some great big and some regular sized) and that the larger machines accept payment from cards. I love that there are live plants inside, what a nice touch! My only note about how the environment could be improved is that it could maybe use a couple more chairs and that the chairs would benefit from someone taking a magic eraser to them. Everything else in here is grunge free and looks very clean and well cared for! It's summer time now and it is a little warm in here, though. There is one fan running near the front to help but fair warning, you'll likely start sweating while you wait for your laundry. Overall I'm having a very pleasant experience and am grateful. I definitely recommend this friendly clean laundromat to anyone!

Depends if I receive my $8.50 back after being charged $15 for a $6.50 wash!!!!! Not a good way to…read moreSCAM people trying to wash their clothes! I need to know how to receive my $8.50 back!!!!!

They have large capacity washing machines, which is great for bedding, pillows, small rugs, etc…read more They also have machines that accept credit/debit cards so that's convenient. Their dryers work very well and it's like $1 for 20 mins of dry time.

I'm a little frustrated. I dropped off three pants and 2 shirts on Thursday. The attendant that…read morehelped me originally said "Tuesday by 5pm." I asked if there was anyway to pick it up before Tuesday due to a presentation on Monday, and she said "Let me look." After a few seconds she said "I can have it ready by Saturday after 5pm, but it'll cost you 20% more." I said, "That's fine. So Saturday after 5pm?" To which she replied "Yes, Saturday after 5pm, and you'll receive an email with the details." I thanked her and left. Much to my surprise and frustration when I showed up at 4pm today, Saturday, you all were closed. You're not even open till "after 5pm" on Saturdays. I am very frustrated with this whole situation, and doubt I'll use your services again. I will see you Monday at 0800.

I've been using New Albany Cleaners for over 10 years and have never been dissatisfied. I could not…read morerecommend a better Dry Cleaning Solution. Thanks Ryan and Brian :)

Quick washing machines. Clean facility. Would go again if/when my washer breaks down.read more

nicci was extremely helpful and extremely friendly! helped us with everything we needed! super…read moreclean facility as well :)