This is my first time experiencing dry cleaning for a garment and not only has it been a nightmare,…read morebut I feel like it's extremely unprofessional on their end and frustrating for me. I dropped off a jumpsuit on 10/2/2023 for a wedding I was going to on 10/7/2023. The ticket gave me a completed promise time of 10/6/2023 at 5pm. I go back to pick up my garment on 10/6/2023 and was told it's still being worked on and won't be finished until 10/9/2023, which is after the wedding. I was told by the front that it was still being cleaned at the corporate location and I could go there to pick it up since they would expedite it. 20 minutes later, I get a call saying they wouldn't have it ready. Fast forward to 10/9/2023, I called to store to see if it was completed. I was told it wasn't and that "they don't know" when it'll be done.. then they admit that the garment is lost. The front desk person gave no type of apology and just wanted to defend vs. listen to the issue of being given 2 different promise times that haven't been accurate. At this point, I requested to speak with management and voiced my concerns. I was told this would be investigated for them to find my garment and that they would reimburse me if they can't find it. I get a call for follow up from them saying that they're still watching the tapes. A week after that, I reach out since I haven't heard anything. I spoke with management again, who said they'll send a check to reimburse my garment since they still cannot locate where it went. I gave them my information to complete this process and was told I should receive my refund in another week. It's been two weeks and I still haven't received anything. I've called to management twice last week and was only able to leave a voicemail, still haven't received any type of follow up. I called and spoke with someone over the weekend, who said they'll refer my message to management so we'll see if it happens..

I dropped off two short (waist-length) coats and two pairs of jeans for dry cleaning here. I was…read moreshocked when I picked them up: $97. The cleaning quality was good, though they put deep creases in one pair of jeans as one would do for dress trousers...I'm not a teen, but not 90, either, and now I have to iron those out. But almost $100 is simply too far out of market value--I paid less living in NYC and San Francisco--and in Columbus, OH it's simply absurd. It's close and convenient but just too pricey. I do like to eat.

Been a client of Liberty Cleaners for over five years and had previously only had one issue (lost…read moreshirt 2-3 yrs ago) which I ignored as 'things happen'. Liberty claimed they miscounted. However, this month, i dropped my shirts off weekly and went to pick up, when i noticed my new White Ralph Lauren Polo Dress Shirt had been severely damaged. Multiple huge stains across the front. I immediately called it out and asked them to fix their issue. Didnt hear from anyone, so visited. They were too busy (Personnel issues) to talk about it; but they asked for another week, which i gladly gave them -thinking they were really working resolution. Then I received a call that stated "They didnt cause the stain" and they were unable to get it out. I went to pick up the shirt and noticed the shirt was torn/damaged where the stain was. Now they said they cant fix it. I told them they needed to replace it. They would not. After a few more days, they offered $30 and had tossed my $80 shirt. I took the $30, glad to get anything toward a new shirt, and will not return. It was a terrible experience and now i can't trust them with my clothes. I would not trust them with your clothes.

I wasn't aware this dry cleaner was up the road from my house. I only discovered it since my…read moreregular cleaner was closed due to the pandemic. I love everything about this place - the drive-thru is fast and efficient, the employee was friendly and even gave me a little hand sanitizer on the way out. Nice touch! My clothes were cleaned well and the turnaround time was fast as well. I'll definitely be back. Note, the store is a little hard to see from the street, so just look for the gas station and enter there.

Carol is the best! She is friendly and helpful. I am still learning the automated system but trust…read moreCarol to take care of my dry cleaning needs.

They ruined a $150 white blazer. Came back with large gray blotches on front and back and overall a…read moredingy yellow gray tone. Offered me $25 because they found a used jacket of same brand but totally different quality, unlined on thredup resale site.

Updating my previously bad review to five stars. After I posted, someone from Dry Cleaning World…read morereached out to me and was very apologetic. They came and picked up my items and replaced the zippers, and also dropped them back off at my house. My mind is blown by how much they really do care, and my items that I received back are perfect. 1000% I will be back Old review: I don't recommend this place. I have come here for a good while now, and I think the quality is mediocre at best. I have paid for multiple zippers to be replaced, and they charged me for this but didn't do the work, and this was on multiple items.

Brandon is awesome! Great service and clothes always come out nice and clean. Highly recommend!read more

Nice place, the staff is really nice every time I go in. I'm usually in and out in about 2 min…read more Perfect! They are reasonably priced and I can usually get my stuff back pretty quick. The next day if you really need it.

This man doesn't speak English and not polite Because when…read moreI come to pick up my clothes one still not clear so when i start talking about whats happening he shouts at me and saying get out or call the police it's really bad man

Just the best for tailoring! Always quality work, prompt, great value. I am impressed every time I…read moreuse their services.