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SWAN Wealth Management Group

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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6 years ago

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John Hancock Financial Network

John Hancock Financial Network

(2 reviews)

They've taken my dad's premiums for 50 years but try to surrender a life insurance policy and you…read moreget the proverbial "run around". After filing the easily downloaded forms from their own website I'm now on the fourth member of their "inforce" operations asking for more, different, and even the same forms. Get your life insurance elsewhere!!

Worst customer support (especially for financial & wealth management) in the industry. I have used…read moreSchwab, Fidelity, Prudential, eTrade, and Chase in the past and used them as comparison. At John Hancock their call center is 100% based in Philippines at all hours of the day & night. The call reps don't get measured on answering questions accurately, or providing any amount of customer service, rather only on speed of answer. THAT'S IT! They were of no help at all. The website indicated to call their 800 number for information on 401k questions, yet the the call rep constantly referred me back to the website for information (that wasn't present). The call felt like a 'who's on first?' episode. Even at the end of the call when they asked had they answered all my questions, and I indicated they did NOT help with my concerns... the response said it all... 'excellent, have a nice day', and they hung up! This is the fourth call I've had with them, and I can't wait to move my money OUT of that place. Stay away from this firm. Whatever promises are being made in local offices, or by brokerage firms trying to sign you or your company up... I PROMISE you will be sorry later.

SWAN Wealth Management Group - financialadvising - Updated June 2026

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