I paid $600 in advance for a hair service that was never performed. I arrived early for my appointment and waited in my car in the very first parking spot directly in front of the salon. After waiting long enough to be called inside, I approached one of the stylists who was with another client and asked if Tina was ready for me. She told me that Tina had already left. We literally made eye contact, and she had seen me sitting in my car waiting for my appointment. What makes this even more upsetting is Tina's response claiming that I received a refund. I did not receive a refund--not one penny. I can honestly swear that on everything in my life. I contacted my credit card company, and I was told that Tina disputed the charge and they sided with her. Regardless, I never received my $600 back, and I received no hair service whatsoever. This experience affected me far beyond losing the money. It caused me so much anxiety and distrust that I became extremely hesitant to have my hair professionally done. Since then, I have generally only felt comfortable getting a basic haircut and maybe a few highlights, and even that is rare. I may get my hair done once or twice a year because I simply don't trust people the way I used to. I am leaving this review because I don't want anyone else to have the same experience. Please be careful, especially when you're meeting a stylist for the first time, having a consultation, and being asked to pay the full amount in advance. I paid with the genuine intention of getting my hair done. Instead, I drove away with no service and, from my perspective, a $600 loss. I learned a very important lesson from this: I will never again pay the full amount for a service before the service has been completed. Please do your research, protect yourself, and don't automatically trust someone simply because they appear professional or friendly. I hope my experience helps someone else avoid going through what I went through. read more

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Just had a consultation and looking forward to good things. Tina gave good advice and a solid direction to move into

Kimmie is the best. Photos of before, afrer and 6 weeks after, attached. She is AMAZING! read more

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I've been going to see Kimmie @ Swank for over a year now, she is by FAR the most talented hair stylist & her work is efficient & fast..... i don't know how she does it. I was really impressed with the covid check in process. read more

Swank & Co - Texturizing & layers after a bulky cut from previous place I have THICK HAIR. - Hair Salons Near Me - Brandon, Florida

I was on time for an appointment with Tina, the owner of the salon. I never met her and didn't know who she was. I waited about 15min. and nobody approached me, and they did not have a receptionist. Finally someone came to me and said they would let Tina know I was here. I then waited another 15min. and still she didn't come out and speak with me. If she was running late she should have come out and communicated this to me. I couldn't even ask anyone what is going on because their is no receptionist. So..... after 30 min. I left. The next day, I had a charge on my credit card for a "no show"!!!!! Wow, the nerve of them. I should have charged Tina $ for my time wasted and her unprofessionalism. read more

Cesar is beyond talented and listens to my wants and needs. Each visit he out does my expectations. read more

Swank & Co - Cesar did this master piece. The before picture was sad just believe me. Cesar is talented and listened to all my want and needs. - Hair Salons Near Me - Brandon, Florida

I was referred here by a friend because I was looking for a new stylist. She told me I should go see Abby. LOVE HER!!!! Wow...she did a GREAT job on my hair and I am super picky! I mean, I bring my own flat iron if that tells you something!! read more

Swank & Co - Hair Salons Near Me - Brandon, Florida

I come here to see Jeni for nails! She is really the best! Friendliest gal and also makes sure your shellac lasts up to 3 weeks or more! Ive gone to local nail shops (ie the usual pink and white shops) but they start peeling off in a few days - not the case at Swank! You can also check out their hair stylists and estheticians all under one roof! A comfortable homey feel with great service. read more

My first appointment with Kimmie was in the beginning of March. It had been almost a year since I had my hair colored or cut, so it was a mess! 6 weeks later the color is still amazing! She did a fabulous job on my highlights and cut. It was the best hair experience I have ever had and highly recommend her! read more

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We are so happy with our stylist at Swank. Donna is so trusted by us that we travel from St Petersburg to see her. My wife is particular, as many are, about her color and Donna is consistent all of the time. My cuts are always awesome. read more

Kimmy has been doing my hair for a couple years now and she is my absolute favorite. She knows how to get my hair the way I want it. She's done full highlight and color and keratin for me. Absolutely beautiful. Go to her! She will not fail you. read more

This salon is very busy. The parking at this location is a mess! I always have to park all the way down by the home builder. There needs to be designated spots for the salon, jets pizza customers etc. Also stylists should be courteous and park away from the building and leave close spots for clients. Seems like each time I have been there there is never enough seating in the lobby too. Never a receptionist at the counter either. Its great that they have a thriving salon but they should pay closer attention to client needs. I have seen Tina for color and cuts. She is not one of these sophisticated stylists, a little rough around the edges. Color is ok but cuts are not very good. And for just being ok I cannot justify what she charges. read more

Friendly and fun atmosphere! My hair stylist Kimmy is very knowledgeable and sweet. She knew what I wanted with my color and made it come to life! Very satisfied and recommend this place to anyone who is in need of a hair change read more

My hair stylist Kimmie was fabulous. She was professional and very pleasant. She answered all my questions I had about my hair. She use the best products on my hair and really took her time to get to know me and my hair. Kimmie goes above and beyond by taking before and after pictures. I had my hair colored, cut and had my first treatment of Keratin Treatment. I washed my hair after the 48 hours and I was amazed how healthy and very little I had to do to my hair. Wash and go. I highly recommend you make an appointment with her. A read more

I sent my daughter in for a hair cut and a few face framing highlights. Kimmie then performed an unneeded Keratin treatment on her and handed her a $550 bill!!!! My college aged daughter started crying when she saw that price. Absolutely criminal! Then her husband just happened to push the %40 tip button before he handed my daughter the card reader? Not to trusted and I will NEVER set foot in that salon again. Be forewarned recommending anyone to go to Swank. read more

Went in for a haircut and colour fix . Absolutely loved Kimmie ! I have really fine and thin hair but Kimmie gave it so much volume . Would recommend Kimmie to anyone. Price is good too ! read more

Oh gosh where to start? I've been to this salon a few times and never had an issue...friendly staff, cute salon, and great atmosphere. However, when I recently scheduled a cut and color I was surprised by the overall bizarre experience. I showed a picture of a balayage look to "Cesar" with a brunette base color and honey blonde, natural highlights around the face. he immediately began foiling my hair at the roots and put me under the heat, all to forget about me and let the color sit too long. I wanted to achieve a natural, bo-ho ish brunette look and came out bleach blonde, no joke. I was so disappointed. The website states that they are all professionals who specialize in color and keep up with the latest trends. WHAT a joke! When I showed Cesar the picture, he never even mentioned balayage! The stylist did not take the time for this so called "consultation" they state they do on their website. The job was rushed and half-ass. When I communicated my concerns with the owner a few hours after, all she could say was that she would add low lights. Ew? Why? Just to make my hair look even streakier? This woman does not know what she is doing! It was not until I called the salon, texted the salon, and emailed the salon the following day did I get a response from the owner, Tina. If I had a client who was dissatisfied, getting them in to correct the issue would be my first priority. This woman has no answering service to take calls, nothing. I was so blown away that I called and did not receive a return call that I just went into the salon that evening to get my money back. Tina called me a liar and claimed she never saw the picture of the desired look. Both her and the stylist, Cesar, saw the picture. He saw the picture when he started the job and Tina saw the picture when she when she approached me under the heat lamp. I mean, it was literally the next day that I confronted her. As if I forgot what happened?....like I said, bizarre. She was so much more concerned with proving her point, talking over me, arguing with me when I asked her repeatedly to calm down....than simply providing quality service and correcting the issue. There was no two way conversation. She just kept talking over me. I asked her to calm down in front of my child and she did not even listen. She kept trying to back peddle...stating things like why didn't you say something when he was doing it? (I texted her two hours later) and oh you never showed me the picture! than simply correcting the issue. it was insane. I was so frustrated and riled up I finally just said "just give me my effing refund so I can leave!" she took the fact that I used a cuss word as an opportunity to threaten to call the police. Like are we in middle school? she caused a huge scene in front of clients and left me so shaken up by her tacky and trashy behavior, I was left in tears. Even one of her own stylists consoled me and gave me her card, stating she understood and was leaving the salon. Overall, horrible customer service. They are so basic. They are not trendy or professional. Just because they have little flimsy licenses pasted on their faux brick wallpaper (lol ew) doesn't mean they know what they are doing. At the end of the day, I got my money back, and she well....caused a huge scene and surely lost clients. Like I said...tacky. This could have all been solved with a simple follow up....a prospective date to correct the color, any outreach showing genuine concern. This was not the case. Following up via text the next day after my many attempts at contacting the salon is so unprofessional. Did I not deserve a call back? Continuing to claim my texts weren't going through. Hello...pick up a phone. People these days! She has even gone as far as to put my picture up on facebook, warning other stylists about me. This means that the owner, Tina Brown, sought out my Facebook profile, saved my picture, and uploaded it to a FB board of stylists in the Brandon area. She claimed she had footage of me causing a scene. Curious about this footage lol...what? of me standing there with my daughter on my hip? Attempting to converse with a completely delusion and irrational person. A person who is so worried about defending her lousy stylist than correcting a bad dye job. So threatening, I'm sure. I emailed her to take down the picture and of course, no reply. I am disgusted......I think it all comes down to character and education. she came off real bottom of the barrel...low class.... read more

Swank & Co - This is the picture I showed Cesar and Tina, the sorry owner... - Hair Salons Near Me - Brandon, Florida

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After getting a terrible cheap haircut a month ago, I decided to cough up the money & find a good salon to call my home for hair. My stylist was Karen, and she's great! Right away, she commented on the things I didn't like about my hair from the last trim. We were definitely on the same page! She understands me & my hair! read more

Tina does my nails @ Swank, & is awesome!! Great casual atmosphere too!

If you like your hair cut dry, your hair cut too short, even after presenting a photo of your desired haircut, and your neck shaved too high up your neck, than Kimmie is the stylist for you. read more

I happened to make an appointment with Tina on a whim and I will literally never go anywhere else. She was amazing. She knew exactly how to fix the problems my hair was having without a ton of explanation. It was completely reasonable cost wise. I was so happy with my results I made my next appointment while I was there. read more

Kimmie did my hair yesterday. She was very sweet and took her time, but I did simply ask for merely a trim and a FEW highlights. She talked me into a keratin treatment, saying it was needed and if I was going to do anything to my hair it should be that. As a young adult, how the hell am I supposed to know that those treatments START at 275$?? She didn't give me a price at all, although I acknowledge that I should have been more forward. When I thought she was doing the keratin treatment, she instead did my whole hair with highlights! I mean I like it, but it was not what I asked for. I would have spoken up if I realized she was dying my head at the moment instead of doing the keratin treatment (which permanently straightened my hair- I showed her a picture of how I wanted it curly!). I was recommended to go to Kimmie so I am extremely disappointed and upset. I'm not sure how you can expect somebody to pay so much without explaining prices beforehand read more

This is probably worst hair salon I have ever been to. I have been living with hair that looks like a 5 year old did it for the past 3 months, After spending 130$ on a cut and color, having it done 3 times to try and get it to stay in my hair. It's still not staying in my hair. According to the owner, the girl that did it the prior 2 times, didn't know what she was doing, and when she did it, it would be perfect. The owner was great and was trying to fix it, or so she said, she called me one day to tell me what was going on and she was trying to get with another salon to find out what was going on, and then she ignored my calls, ignored my texts. Finally, when I do get a hold of her, she asks what I want her to do. I either want my hair fixed and my money back. Now she tells me that she will have the first stylist who did my hair get a hold of me. It would be fine if my hair was back to what it was before I went in that shop, but no, I have bright red roots, some blonde, some PINK, some brown, I look like a clown. I am asked on a daily basis, "Who did that mess on your head" and I tell them EXACTLY who did it. To be told, there is nothing I can do, and blah blah blah, is a joke. I have never in my life experienced such bad customer service. I went here because friends and family suggested this place. But with my results, and the obvious lack of customer service. We will definitely not be back. read more

I came to this salon as a new client and I will not be back. Tina cut my hair and it was awful..i asked for a trim and she cut so many uneven layers..i was speechless. she also charged me $60 for the cut, claiming that layers cost more...when the website says $35. she also had really bad breath and body odor read more