Received an estimate on a Monday and mentioned that I'd get back with the 5 Star estimator on…read moreWednesday of the same week due to the fact that I was getting additional estimates. In the interim I had a few questions and reached out to my estimator, he asked how they compared to the other estimates, I said not the highest or the lowest. The estimator said that is where they wanted to be and asked if I had any questions. All seemed ok. 5 Star did their best to get the go ahead on the project and get on their schedule receiving their latest ask on Wednesday. I replied to the email quote on Wednesday evening and countered 5 star to reduce the total cost, ~4% less than the original quote and mentioned I'd pay cash vs card (very common for businesses to offer a 2 to 3% discount if paying with cash/check. My discount ask was reasonable.). Since it was later in the evening I mentioned I would follow up the next morning. Also sent a text message indicating I replied to the quote and call the next day, trying to be respectful of people's time away from work. Thursday morning arrives, I called a few times, left a message, 5 star did call back, missed the call, phone tag. Still I have not received a response to the email, voice mail or text from 5 Star regarding my counter offer. I sent another text restating the offer, finally I get a text back... stating "Unfortunately, we are completely booked out for our exterior projects this year. Five Star Painting". A simple NO would have been ok, but to disrespect a potential customer is unacceptable. Probably would have let it go after that, but I went their website to contact their main office to share my experience. To my surprise, as I opened their website, an ad appears stating 10% off if you book before 10/31 up to $500 off. This discount was not mentioned or indicated anywhere on the quote. Note: The discount I asked for was less than $500, once again undeserving of the estimators response. The final straw that led to this review happened as I started searching for other painting companies and a at least 3 different Facebook ads for 5 Star popped up, once again touting 10% off and that they have openings in their schedule. I told 5 star that if they did a great job on the exterior, I would have additional interior painting. While I wish this review pertained to quality of work, I can only respond to the poor quality of customer service and how not to treat a potential customer.

Got it done under schedule and on budget! Sent a sizable crew first day out which is rare these…read moredays. Communication was appropriate and end result even better.

The best. Simply put. Good price, on time, excellent communication, superior work.If you need a…read morepaint technician, here he is.

From the owner: Get convenient same week service for your home or office space. We specialize in carpentry,…read moreexterior & interior paint but offer many other services too. We are a full-service paint & construction company that never compromises on quality but helps fit within your timeline and budget! Serving Cincinnati and surrounding areas. (Se Habla Español)

We just used JLG to re-carpet our whole house. Jeff and his team have been super to work with!…read more Great selection and expertise, at a fair price. We will go back to them the next time we need flooring. Thanks Jeff!

This was our third flooring experience with JLG. Every one was exceptional. Both Tina and Lori have…read morehelped us make flooring decisions and went overboard to make the process go smoothly. Each installation crew has been great..thorough and professional. To top it off, their pricing is very reasonable. That's why we'll be going back to JLG when we need our next floor.

Gary and his company Ace Pressure Washing receive my highest recommendation. They communicate, work…read morehard, are honest and do a fantastic job. Details like taping up fragile electronics (outdoor cameras, doorbells, etc.) really matter. Absolute first class. We will use Ace every year moving forward.

From the owner: "Cincinnati's choice for pressure wash and soft wash services. Dependable and professional crews…read moreready to earn your business. We have a residential division ready to clean your house, concrete, pavers, pool decks, roof, and windows. We also seal concrete and pavers. Our commercial division is setup to clean large buildings, roofs, windows, parking garages, pool decks, dumpster pads, dock areas, sidewalks, and more. We also have a mobile fleet washing division that travels to your desired location on your schedule to clean your fleet, we also offer trailer wash out services."

Reached out for a quote to get our gutters cleaned and to take care of a minor siding issue…read more Received a lightning fast quote and response. Was easy to get an appointment set up, and John's communication was excellent (even if mine wasn't)! John was prompt, took care of everything, did an amazing job, cleaned up everything, and was true to the quote! Everything was handled through the app which was incredibly helpful for someone with a busy schedule! Highly recommend, phenomenal value, and we'll be reaching out again next year!

He came right on time. He was very thorough. He moved the patio furniture off the patio so as not…read moreto get it wet when he power washed.

I contacted three companies for exterior painting. The other two said they'd follow up to schedule…read morean estimate and I never heard from either again. Julio from Premier Painting called me the same day I reached out, followed up by phone on day two, and showed up in person on day three with an estimate. That alone told me everything I needed to know about how he operates. The scope of work was substantial. He pressure washed the entire exterior, sanded and painted, repaired a window with broken trim, and patched concrete under the porch. The before and after photos say the rest. The transformation is genuinely dramatic. A few things stood out beyond the work itself. Julio refused any kind of prepayment and told me I could pay when the job was done. He was on site the day he said he'd be there, and the day after. The final bill matched the estimate exactly. If you're looking for exterior painting or pressure washing and you want someone who actually shows up, responds fast, and does what they say they'll do, call Julio.

Premier Painters did a fantastic job on our house. They paid attention to the details, were clean…read moreand finished the job quickly. They were also very friendly and professional. I will definitely use them again on a future job!

My son is in the military and currently deployed. I came up from Florida to help my daughter-in-law…read morewith childcare, at which time she told me that there was water leaking into their bathroom when it rained. Using the Yelp app I was connected with a company called. "Roofing for Troops". I spoke to a representative named Jake and described my problem. He was very understanding and worked with my schedule to come out and assess the situation and at the same time repair the water leak. He and this company were very sympathetic about my son's deployment and wanted me 100% satisfied with them as a company. They did all this while also giving me a great deal. I'm sure if you're a Service Member or not, you're going to get the same satisfaction I did if you choose this company for your roofing needs.

They started off well, sales pitch, pricing, staff. Payment schedule mutually agreed upon. Siding…read moreinstallers did about 97% of the work right but stopped at finishing the trimmings that they started on one side of the house. In addition, this company is experiencing some staffing issues that has significantly affected the completion of my project. SIGNIFICANTLY! 4 excuses regarding delays. No one contacted me to update me on my project, I had to keep reaching out to them. No one can give me a straight answer.No project manager to speak directly to. In addition, there may be extra costs for something that was so obvious at the beginning of the project. This should have been stated and addressed early on, not towards the end. I could have signed with someone else. I'm not so sure about this company. What should have taken a week, week and a half at the most is now going over a month with no real response. It's starting to feel like a bait and switch. I've kept my end of the agreement. I have to wait some more and see what they are going to do next and when? I'd hold off on using this company for now. Siding looks great though.