Received an estimate on a Monday and mentioned that I'd get back with the 5 Star estimator on…read moreWednesday of the same week due to the fact that I was getting additional estimates. In the interim I had a few questions and reached out to my estimator, he asked how they compared to the other estimates, I said not the highest or the lowest. The estimator said that is where they wanted to be and asked if I had any questions. All seemed ok. 5 Star did their best to get the go ahead on the project and get on their schedule receiving their latest ask on Wednesday. I replied to the email quote on Wednesday evening and countered 5 star to reduce the total cost, ~4% less than the original quote and mentioned I'd pay cash vs card (very common for businesses to offer a 2 to 3% discount if paying with cash/check. My discount ask was reasonable.). Since it was later in the evening I mentioned I would follow up the next morning. Also sent a text message indicating I replied to the quote and call the next day, trying to be respectful of people's time away from work. Thursday morning arrives, I called a few times, left a message, 5 star did call back, missed the call, phone tag. Still I have not received a response to the email, voice mail or text from 5 Star regarding my counter offer. I sent another text restating the offer, finally I get a text back... stating "Unfortunately, we are completely booked out for our exterior projects this year. Five Star Painting". A simple NO would have been ok, but to disrespect a potential customer is unacceptable. Probably would have let it go after that, but I went their website to contact their main office to share my experience. To my surprise, as I opened their website, an ad appears stating 10% off if you book before 10/31 up to $500 off. This discount was not mentioned or indicated anywhere on the quote. Note: The discount I asked for was less than $500, once again undeserving of the estimators response. The final straw that led to this review happened as I started searching for other painting companies and a at least 3 different Facebook ads for 5 Star popped up, once again touting 10% off and that they have openings in their schedule. I told 5 star that if they did a great job on the exterior, I would have additional interior painting. While I wish this review pertained to quality of work, I can only respond to the poor quality of customer service and how not to treat a potential customer.

Got it done under schedule and on budget! Sent a sizable crew first day out which is rare these…read moredays. Communication was appropriate and end result even better.

As a bartender with over 23 years experience in all different settings I am hard to please, and…read morevery particular when it comes to how I want to design and orchestrate hospitality from a bar within my home. From the design phase to the finished product today, it was a little over a month and that was only because I changed my mind multiple times throughout the job, which is extremely annoying for most people. Well not for this guy!!! every curvI threw at him he resolved within minutes. All associated teammates involved in the project, including the electrician, the plumber, and a few others, were very professional efficient, and they cleaned up after themselves. The job is fantastic down to the last detail. I've got five kids who were running at his feet the entire time he was working and he handled it gracefully and safely along the way. He maintains professionalism and he does great efficient work. Definitely will be calling him again for many more projects. See for yourself in the attached photos. It is simple, but it is exactly what we asked for down to the colors, cabinets and functionality. Thank you very much Mike The Handy King

Very thorough assessment of job. Suggestions helpful for pre-work. Very professional and friendly…read more Recommend.

Let me start by saying "going above and beyond" is an understatement. During our carpet…read moreinstallation, it was discovered that part of our subfloor needed to be replaced. The owner, Mike Valvano, personally came over to our house on a Sunday to repair the subfloor. That is the kind of service that is rare in these days. In addition, the carpet installation went smooth and looks great!

There is need to look any further for your flooring projects! The Valvano company did a better…read morejob than I could have hoped for. I feel certain that I got the best carpet for the best price. They were very professional and skilled at their craft. I'm an hour's drive from their store and the owner made multiple trips to my home just to make sure I had everything I needed and that everything was going well. He did so much more than I expected. They have great products and a great crew. I HIGHLY RECOMMEND THEM FOR ANY PROJECT!

We just used JLG to re-carpet our whole house. Jeff and his team have been super to work with!…read more Great selection and expertise, at a fair price. We will go back to them the next time we need flooring. Thanks Jeff!

This was our third flooring experience with JLG. Every one was exceptional. Both Tina and Lori have…read morehelped us make flooring decisions and went overboard to make the process go smoothly. Each installation crew has been great..thorough and professional. To top it off, their pricing is very reasonable. That's why we'll be going back to JLG when we need our next floor.

The best. Simply put. Good price, on time, excellent communication, superior work.If you need a…read morepaint technician, here he is.

From the owner: Get convenient same week service for your home or office space. We specialize in carpentry,…read moreexterior & interior paint but offer many other services too. We are a full-service paint & construction company that never compromises on quality but helps fit within your timeline and budget! Serving Cincinnati and surrounding areas. (Se Habla Español)

Hometown Flooring removed our carpet and refinished all of the hardwood floors underneath…read more On the other side of our house they removed the carpet and replaced it with manufactured wood flooring. Our floors look amazingly beautiful. We are hoping they will add before and after pictures, so you can see just how pretty they look.

Loveland needs a good flooring company. Owner gets the job and $ - you don't see him again. Does…read morenot check on the job.

This company just did major damage to our walls and did subpar work. A one week job stretched into…read more5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

They were very professional and did just what I wanted. I am very happy, hard working men in 90…read moredegree heat. Their bid was very reasonable but not the lowest. Sometimes you have a gut feeling about a company when talking to the sales people.

I changed my review Because my patio is beautiful and after I was unhappy with their cleanup, they…read morecame back were professional, and cleaned it up!