3rd time in a row that we've ordered from here and all 3 times they have forgotten to give the grub hub driver one drink from my order and all 3 times my daughter has been disappointed. read more

The customer area is dirty- fingerprints, spilled drinks and overall, really messy.There is nowhere to sit inside. Not conducive to eating rolled ice-cream with toppings. Quite a few items are not available. The green tea smoothie was tasteless. And absolutely no help from the staff. We won't be back. read more

Pretty friendly staff here each time I get someone different but it's nice to know that each time I do come there are happy faces read more

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They don't have bubble tea yet but they should by this Friday or next Monday. I can't wait but about to try their ice cream :-) read more

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Given this place 3 chances. Maybe I'm just spoiled with bubble tea places that use fresh fruit and staff that isn't on their phones all the time. The rolled ice cream is pretty good tho I'll give them that. But the bubble smoothie had no flavor and my sister said her tea had a chemical taste. Honestly I should have just walked out when I saw that they used powders. I got a refund and went down the block to jwok where I paid $2 less and was given a fresh fruit smoothie. read more

I'm absolutely addicted to this place and the drinks. I always order online, when I arrive my drink is always ready, everything is really good and the staff has always been very kind. read more

I ordered smoothie for delivery. But they didn't send us a straw. How are we going to drink the smoothie without a straw

My drink was great, but I was upset with the service I received. I walked in and instead of being greeted, the staff working that day gave me dirty looks as they sat at the tables on their phones. I didn't feel welcomed at all. I won't be returning. read more

So mad that on Saturday night when it states it closes at 10pm but they closed way before 9pm tonight

have had a few mistakes or them not having tapioca ready when they open. i have gone there a few times at 12:30-1 and they won't have it ready read more

Smoothie was essentially ice with cinnamon. Awful. The servers were rude. I don't recommend Sweet Monster at all. Boba was like sludge at the bottom of my cup. read more

I've been waiting for our roll ice cream and it's been 25 mins. They are really unorganized and they've been messing up orders.

This place is fast and everything is soo good. You may preorder and prepay. I used to drive to Chinatown for these great treats but now it's only a 5 min drive away. read more

I ordered Cookie Monster, one of their top seller. Ice cream was not creamy. The ice cream was breaking when the gentleman was rolling it out. Tasted very icy. The chocolate chip cookies and Oreo were stale. read more

I live in the south side of Oak Park and haven't seen too many dedicated dessert places featuring boba tea and all of its assortments. I love the cute art on the wall when you come inside. The boba tea I've had was the Thai tea. Just the right amount of sweetness and ice. I took it to go, and got home about 6 minutes with it still tasting fantastic. The portion is pretty good; if you drink it before dinner like I did, it will certainly spoil your appetite read more

The ice cream was super hard but tasty. It also took forever for them to make it. If it was creamier and faster customer service they would get 5 stars from me! read more

i LOVE the drinks, but the employees talk as their making the drinks which i have no problem with but, they ended up taking longer then they should have. Good products but mediocre service. read more

The girls are great, good customer service. However the bubble tea was just okay (not flavorful). I tried it twice, same review 2 stars for the customer service. read more

ok, it's covid, so i'll be kind... but i don't think they have their timing down yet. the rolled ice cream takes AT LEAST 45 minutes. that is not a joke. ordering online doesn't help - i waited the 20 minutes they recommended online, but arrived to find my order hadn't even been started. had to wait another 40 minutes, in a crowded waiting area. we may give them another try, if they last a year, but they need to get their act together. read more

The service is very slow, and some staff members are rude. Ice cream is tasty, and drinks are sweet. The boba in my tea was hot and ruined the experience, however. read more

- Negative stars - they have you wait in line for 20 minutes, worst slowest service for so many inept employees behind the counter, the product is mostly sugar, then after waiting 20 minutes when you get to the front they ask you to wear a mask. TRASH PRODUCT, TRASH SERVICE, RUDE, THOUGHTLESS! DO NOT WASTE YOUR TIME read more

Good drinks. They are extremely understaffed, however, and customers are expected to wait 30-45 min for a drink during peak time. Whoever runs this place needs to do a better job with hiring more employees. read more

Milk Teas and Ice cream have always been great tasting. Make sure to order ahead because its busy most of the time. I recommend this place to anyone read more

My first time here and the employee who took my order was nice and patient with me as I decided on what to get. I got the Ms. Nilla rolled ice cream that came with two cute mini chocolate filled koala cookies, two vanilla wafers, one sugar vanilla wafer, and tiny dot cookies sprinkled on top, as well as whipped cream and a caramel drizzle. I also ordered a galaxy drink, I got the "America" which is layered flavored teas in red, white, and blue. I added boba/bubble tapioca pearls to mine. Everything was good, without being overpowering or too sweet. I will be back to try more! I'm so happy I don't have to go downtown for bubble tea anymore. I hope they come out with milky flavors because I didn't see those on the menu. The only thing I'd recommend is for them to print out larger menus for the bubble teas because there is only one plastic one by the register printed in very small font. read more

Sweet Monster - Ms. Nilla rolled ice cream & the America galaxy drink, with boba/bubble tapioca pearls that I added - Ice Cream & Frozen Yogurt Near Me - Oak Park, Illinois

I'd pass on this place. I've gone so many times over the past few years and I've only had a few drinks that were actually good. I keep holding out hope for it to be good bc I love boba and it's a convenient location for me, but most of the time it just tastes like straight up milk and I've tried many flavors. I understand that working a service job is quite stressful but in my experience, a lot of the employees that I've encountered have been quite rude. If you do go to this place DO NOT order online, literally every time I've done this my order is wrong. Again I have had a few very good drinks from here but overall would not recommend :(. read more

Bad service. When I came to get my boba tea they told me they didn't have boba and I would have to wait 20 minutes for it to be made. So I waited but they don't have a seating area, so everyone is cramped inside waiting on their drinks. read more

I haven't had their rolled ice cream but their boba milk tea is so good! Tried a few different milk tea in the area and they aren't nearly as good as Sweet Monster! I love that they use real tea and not the powder version. Boba is nicely cooked and sweet. My go to place when I have a boba craving! read more

So I usually don't review many places but this one I feel I needed too. I will give them the fact that there roll up ice cream and teas where good however the fact that I waited 40min for my thing even though I did an online order blows my mind. People who went into the store and order as we waited still got theirs before mine. This has happened multiple times. Not sure if I will be giving this place another chance after today. read more

1. The staff were rude, they did not greet me as a customer. 2. They took my order and money then ask me to wait outside. 3. No one was allowed to wait inside the store while preparingthe order. 4. When I received my order there were no lids on the order nor any wrapping. 5. They expected me to carry my whole order without a carrying tray and no lid. I was highly disappointed. I will not be back for those reason. The cups they provided didn't have Lids., Nor wrapping over each order. SWEET MONSTER is in the neighborhood so its closer. I rather take the drive than deal with rude businesses. They have lost me as a customer. I was not impressed at. The biggest turn of was everything was to go with No Lid or any wrapping to cover it up. I would not recommend this business as a friendly neighborhood find. Two read more

I would give 0 stars if I could. I asked the cashier if we could get condensed milk in the avocado smoothie instead of the sugar syrup since we had the option of getting dairy or non dairy. She said "yes ofcourse we can add it in." I clarified and double checked 3 more times, making that 4x all together. We bought two avocado smoothies and one vietnamese coffee. We waited for our drinks and then headed to our car. Half way home, we try the smoothies and it tastes like an icy slush that is colored green with no sweetness or taste of avocado at all. I call them and was told, "oh, we don't add condensed milk to those." I explained that I understood that which is why I asked 4x and each time the cashier said yes you all could add it. So she stated she had to clarify it with the cashier and took my name and number down and would call me back. Here we are the next day, and no call. I understand things happen like if you have a new employee or there was some miscommunication. Atleast take some ownership and admit you made a mistake and that's totally ok. The drinks had no flavor and most importantly no call back or even an apology on this whole situation , which is why I scored them a 1. read more

The drinks are good but the wait time is overly excessive even if u order 1 little thing. The business itself even knows they are slow they have a sign stating that there is an expected wait time lol instead of fixing the issue they just let you know. read more

It was amazing, and all the employees were great and so sweet, except one who was loudly socializing with her boyfriend and his friends who SEVERELY impacted the atmosphere. Good ass boba tho read more

Great tasting drinks! You are able to customise the sweetness level which helps fit everyone's tastebuds.

Amazing!!! I love all their options and staff is super friendly! I 100% recommend this as your go to place to get milk tea or boba or rolled ice cream, quality everything!! read more

I drove a good distance to get here and was very disappointed. First of all, they were out of tapioca, which the reason I came. Second of all, they put a lid for hot drinks on top of my thick smoothie. So I wasn't able to drink out of it or put a straw in it. So I had to take the lid off. I had to walk in the rain back to my car and I tried to cover it but my smoothie ended up with a nice layer of rain water on top. Lastly it was not blended well at all and had a lot of ice chunks in it. I got the taro smoothie and the flavor was good, but that's about it. If I wanted an average smoothie I could have made one in my crappy blender at home for a fraction of the cost. Such a waste of my time. read more

I had the King Kong ice cream roll from here and it was the best ice cream roll I've ever had! Everyone was very nice as well. I would definitely recommend it! read more

This ice cream is amazing! I LOVE it. The ingredients are fresh and make the ice cream exceptional. The staff is friendly and highly skilled. It is fun to watch them create the rolled ice cream before your eyes. I highly recommend the mango and strawberry combo. read more

very delicious rolled ice cream. it's the exact same as icecream you would get in china town !!! sweet owners also.