Dr. Albright is a caring person. Dr. Albright and Sweetgrass Psychiatry is a friendly environment. With Dr. Albright/ Sweetgrass Psychiatry practice you are not a number. The office staff at Sweetgrass Psychiatry is are friendly, helpful, and nice. Dr. Albright is also so nice, friendly, helpful. Dr. Albright and her staff has always been so helpful to me. I have been seeing Dr. Albright for years. Dr. Albright is the best doctor!! Ansome psychiatrist. I highly recommend Dr. Albright. I have been seeing Dr. Albright for years. I highly recommend Sweetgrass Psychiatry. She takes her time with patients. Dr. Albright and her office staff has been help me a lot. Dr. Albright and her staff are very helpful, feeling, nice, and caring.I really do enjoy and like coming to my appointments and enjoying seeing Dr. Albright and Sweetgrass Psychiatry office staff too. Dr. Albright is the best doctor that I have ever had!! read more

[[HIGHLIGHT]]Communication is below par.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Had issues logging onto portal and no answer on phones to address the issue.[[ENDHIGHLIGHT]] Dr didnt notice my meds had a side effect which led me to be hospitalized for a week. read more

[[HIGHLIGHT]]They don't care about you here. Please, if you are having mental health issues find a provider elsewhere.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone is judgmental and unhelpful. They make you feel guilty for having issues.[[ENDHIGHLIGHT]] They were most focused on filling their schedule and collecting payment. The practice director has zero compassion. I had several people stop at 40 minutes in a 60 minute session. You don't want to come here. If I could, I would give 0 stars. Please look elsewhere. read more

[[HIGHLIGHT]]Office staff snarky, misleading on fees, and unsympathetic.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately those bad attitudes go to the top of this rotten business.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]My experience at this facility was so incredibly terrible.[[ENDHIGHLIGHT]] After being stable on 3 controlled medications for several years and being forced to change providers due to a change of insurance, I was told to choose 1 medication that I could stay on - even that medication was expected to be tapered off of. I was told that no other provider at the facility was prescribing controlled substances either. [[HIGHLIGHT]]The office was difficult to locate, and no one will answer the phone.[[ENDHIGHLIGHT]] If you're looking for a caring provider, please look elsewhere. read more

[[HIGHLIGHT]]Communication is terrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No one answers the phone or returns any calls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It is nearly impossible to get in touch with anyone, as the billing department is just as terrible.[[ENDHIGHLIGHT]] read more

Sweetgrass Psychiatry is a terrible unethical medical practice. Their operating procedures are unethical and insufficient. They rely only on broken technology to manage their practice. No one answers the phone, no one returns phone calls, their systems are broken and do not work. [[HIGHLIGHT]]Their online intake form do not work. You cannot talk to your doctor. You cannot leave a message for your doctor. They do not give your doctor your messages asking for your doctor contact you.[[ENDHIGHLIGHT]] Their online portal for prescription refills does not work which results in your not be able to refill your much needed prescriptions. You are not allowed to ask your doctor for a prescription refills. [[HIGHLIGHT]]The only way to connect with anyone in this practice is through text messaging. When you text them they do not respond to your text messages, or give your text messages to your doctor.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are basically experts in BLOCKING you from having any type of communication with your doctor and their practice.[[ENDHIGHLIGHT]] They will even block you from allowing to proceed from your already scheduled tele health appointments. They are incompetent, lazy and only rely on broken technology to interact with their patients. They do not allow human connection or human communication with anyone in their practice. This is an extremely dangerous thing to be doing in a medical practice when it comes to people's medical needs. [[HIGHLIGHT]]They don't take any of this seriously and will make your attempts to communicate with your doctor a "Living Hell!!"[[ENDHIGHLIGHT]] I have reported Sweetgrass Psychiatry to the Better Business Bureau, the South Carolina Department of License & Regulation and to The State Boards of Medicine in the State of South Carolina. [[HIGHLIGHT]]They need to make it easy for all their patients to have the right to be able to communicate with their doctor at any time whether that be by a phone call, email or by texting with their doctor personally[[ENDHIGHLIGHT]]. Instead they don't allow you to do any of that. They are EXPERTS in not letting you do anything within their practice. [[HIGHLIGHT]]They refuse to let you communicate in an ethical, respectful, reliable way with your health provider.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They'd rather have you send a text messages out in cyberspace to "Ghost" than to be able to communicate in a normal, logical way like any reputable reliable ethical medical practice would.[[ENDHIGHLIGHT]] It is very likely a cyberspace criminal or a hacker is receiving your text messages intended for your doctor at Sweetgrass Psychiatry. Sweetgrass Psychiatry needs to have their license pulled. [[HIGHLIGHT]]What I find to be very sad is they do not care that this is wrong and the effect this has on their patients only causing frustration and anxiety for their patients.[[ENDHIGHLIGHT]] They are a medical practice that operates unethically and takes advantage of their patients. [[HIGHLIGHT]]They are definitely a "Ghosting Psychiatric Medical Practice" which is very scary if you are one of their patients.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As they do not allow one to communicate with their doctor on any type of level and as well they do not allow their doctors to communicate with their patients.[[ENDHIGHLIGHT]] read more

Worst mental health provider I have ever worked with. They are all about blaming the patient when they make mistakes and provide sub standard "care". BEWARE!! read more

I have been a patient for a little over 6 months with sweetgrass psychiatry, nothing but burdens and wasted money due to inept staff and disregard for fulfilling their obligations to clients, after paying never even filled my prescriptions, [[HIGHLIGHT]]stay away unless you liked to be scammed and your time wasted by these so-called 'health providers'[[ENDHIGHLIGHT]], shame on you! read more

Excellent care by Dr. Albright. Highly qualified, compassionate, knowledgeable, and an incredible work ethic. She knows her field well and offers the best options of care. I read the office staff comments on the reviews, and there have been changes made for the better. Highly recommend! read more

Sweetgrass gave such a wonderful atmosphere of kindness and knowledge from the minute I walked through the doors. Everywhere I was met with a smile and helpful attitude, as well as attention to my needs. Angi Dugan gave me especially helpful information and was so thoughtful and professional. She could answer all of my questions and really helped me feel calm in what could have been very stressful moments. Highly recommend Sweetgrass! read more

I appreciate the office experience at Sweet grass psychiatry. They are professional, and treat each person with respect. My stupid questions aren't stupid questions at sweet grass. The office professional, Angi Dugan talked me through my general questions and helped me begin the thought process involved in seeking help and finding out what is offered by Sweetgrass. I give this group 5 stars. read more

I would recommend to avoid this place. Unprofessional amateurs. If you have too many patients, don't take new one.

Sweetgrass Psychiatric is a fantastic place to be. The minute I walked through the halls of the tall, glassed windows of the building and set my eyes on Nature's Scenery decorating the outside, my anxiety quickly began to evaporate. The sweet fragrance in the waiting room had an instant calming effect. The nurse practitioner Miss. Lauren Jorboe-Backstrom is very professional, and she instantly made me feel valued and accepted. She listened to my mental health concerns and took care of the problem. I can't wait to see her again. If more people were as caring as she is, the world would be a different place. read more

So this review is for the office staff - not the provider that I saw. For starters, I began my new patient request in November and was not seen until February. During that time, I barely communicated with the practice and struggled to get scheduled for my first appointment. After our initial appointment, my personal therapist sent over a bunch of information on me that she has recorded over the past 2 years. She wanted to pass along information to support my diagnosis. When I met with the psychiatrist again, she had not received the information that my therapist had emailed, faxed or mailed. My therapist provided proof that she has sent information all 3 ways - so why did my provider never receive it? The office staff did not pass it along. Flash forward to today. I've been trying to contact my provider for 11 days. My patient portal was never set up correctly, so that was not an option (due to the office staff not making me aware of consent forms, etc.) I have called 10+ times, send 16 texts and spent 11 days trying to contact my provider - and I ran out of medication 6 days ago. I called day after day but they do not answer the phone and only respond in texts. Half of the time they do not even respond to texts. I made the staff aware that I could not message through the portal, yet they kept asking me to message her on there. They told me that they had "sent a request" almost a week ago, but nothing came of it and I was never given information of how to message her myself, until this afternoon (again - after 11 days). The texts I got said "I understand that you're upset", yet no matter how many times I asked to have my provider OR THE OFFICE call me, they did not. I've heard excuse after excuse, (claiming they have new office staff, or people called out sick), as to why the office staff consistently is negligent but I am past the point of being understanding. I was out of medication for 6 (SIX) days due to the incompetence, negligence and misconduct of this office. They are lucky that it was not a more serious medical condition that required medication or it could have ended much worse (a mental health episode, injury or death). DO NOT go to the psychiatry office. They are uncaring and neglectful. I have made the medical board aware that because of this practice, I was forced to go 6 days without my mental health medication. read more

I would recommend avoiding this clinic for medical attention from a doctor or nurse practitioner. The nurse practitioner who was responsible for managing my medications was undisciplined and dishonest. Sometimes Lauren Jarboe(APRN) will say, "The medicines are ready for pick up." And when I went to the pharmacy, they informed me that the medication would be ready in a couple of days. I disputed some charges on my debit card and received a refund, but later they charged me over $200. When I last saw her, she requested me to look for a different doctor. She refilled my Clonazepam prescription on December 10th but then called it in for a refill to be filled on January 14th, leaving me without it for two days. In my forty years of dealing with Depression and anxiety, this Nurse practitioner is the worst I have ever had to deal with. read more

Sweetgrass Psychiatry is an excellent professional compassionate practice. Dr. Albright and the support of providers are 100 percent vested in each and every patient/client. The extremely efficient office staff shares the same value system in making every person feel welcome. I highly recommend Sweetgrass Psychiatry. read more

Sweetgrass Psychiatry seems to have built their business model on Amazon - management by an online patient portal. Unlike Amazon there are no admin staff who consistently answer phone or texts mssg. Our physician could not respond to patient needs because they work two days a week and there is no physician coverage when they are out of office-- In a psychiatric practice?? -Explain the policy of responding to medication needs within 48 hours for a provider who works, Tues and Thurs when a request is made on Thurs??? OOPs -wait until either the following Tuesday or Thurs!!! Especially now during medication shortages in the market your first question should be can the provider work with you to get the meds you need when you need them? Is their coverage for an out of office Doc?. Most psychiatric practices are about medication management and this practice has policies which reinforce staff shortages and leave patients running to primary care physicians to get medications.--read recent reviews--it's about what you need not what the physician or the practice needs. read more

IF YOU ARE A NEW PATIENT....READ THIS: This was one of the worst experiences in the medical field that I have ever encountered. With everything going on with the state of mental health, they just don't seem to care. I was a first time patient who did the long/descriptive intake form online. I then get a text message to call and make an appointment, so I did. I called and the first available was the next week at 8am, which was perfect with my work schedule. I was thrilled to get in that quickly considering I have been putting this off for over 5 years. Going to any doctors gives me anxiety, expecially one when they are going to asking you a ton of questions. This is only a part of the reason I wanted to seek help. The other reasoning being extreme depression with thoughts that scare me. So anyways...when I get there at 7:45am, there was only 1 other car in the parking lot and they were just sitting there. So I went inside to their suite and it was pitch black. The motion camera and even beeped a couple times because I was hovering around the door. I end up going downstairs and waiting till 8am near the lobby. At 8:01 I decided to head to my car and waited another 5 minutes. I then decided to leave after calling and texting the number they posted.I left mainly because the phone/website/sign all said they don't open till 9am. So here I just thought it may have been a scheduling error. After I waited the 5 minutes I drove away. The NP Lauren Jarboe then calls me 8:10 asking me where I was, so I told her I just left. She then starting to say well I was here in the back room, can't you just turn around and come back. I said NO I am already half way home and have work at 9am. So without even asking me to reschedule, she says ok BYE. Let me just add one more thing, when I was walking back out to my car, the NP was walking by me into the building (I looked up her photo on the staff portion of the website), so how they can say that she was there hiding in the back is just wrong. I was fuming/crying at this point because it took soooo much will power just to make the appointment and schedule one. They just have no sense of someone dealing with mental health issues. I will NOT go back here ever again- I would rather struggle everyday then deal with that staffs insensibility. read more

Do not go here. They do not have a phone that they answer. You have to TEXT the office. Couldn't make any appointments with my provider. She was fine, not great. It's mainly the way they run their office. There's no communication whatsoever. Go anywhere else. read more

I've been a patient at Sweetgrass Psychiatry for over 4 years, and have only had consistently positive experiences. Dr. Albright is incredibly knowledgeable and kind, and her and her staff are responsive within the same day on any medication or appointment request I have. As a mental health therapist myself, I know how important (and sometimes uncommon) a trusted and communicative psychiatrist is. Very grateful to be a patient here! read more

Was not able to get anyone to return multiple voicemail messages to try to schedule an appointment. Lackluster customer service and interaction. read more

Sloppy and Lazy, that is what I call this place of business. This review is for the admin, not providers. It speaks volumes as to whom this establishment has hired to take care of their patient scheduling. I called them over a month ago for an appointment. I got a text saying they were out of office and would get back to me as soon as possible. Three days later, I got a text saying they may have some January appointments available, BUT I needed to fill out in-take paperwork on-line first and that they would contact me shortly thereafter. Not only did I proactively do as they asked, I was also required to add my credit card payment, even through I have two insurances. I don't like downloading any of my credit card photos on-line, which seems a bit shady since I have only texted with "someone". I have tried to contact them since via phone and text but no one replies! I understand that some businesses are busy but you don't have an email, you don't even return phone calls?! Low country, low standards! read more

Dr. Albright is incredible. I never believed in mental health and never wanted the stigma. Spending time with Dr. Albright really changed my mindset. She has taken care of me and for the first time in my life I feel free. The time she takes with her patients is unlike any doctor I have ever went too. Her office is warm and inviting! read more

Sweetgrass Psychiatry has compassionate providers and a warm, inviting office. The staff are also helpful and responsive. I have had a wonderful experience and would highly recommend Sweetgrass. read more