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    Sweets by Haneen

    5.0 (7 reviews)
    Open 10:00 am - 6:00 pm

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    3 years ago

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    Haneen M.

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    2 years ago

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    3 years ago

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    Haneen M.

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    3 years ago

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    Haneen M.

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    3 years ago

    Love!! The milk cakes are so delicious! Great customer service as well!! Everything is fresh and I highly recommend.

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    Haneen M.

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    3 years ago

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    Haneen M.

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    3 years ago

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    Haneen M.

    We’re so happy you enjoyed the tiramisu!! Hope to see you again :)

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    Simply Sweet Cakes - Valentines Treat Box:
1 Sugar cookie
1 Brownie
Chocolate Dipped: Marshmallow+
2 Oreos

    Simply Sweet Cakes

    4.4(245 reviews)
    6.7 km

    "Simply Sweet Cakes" made a wonderful custom cake topper for our special occasion. When my…read more"partner in crime" submitted the design, "Simply Sweet Cakes" was responsive, friendly, fast, & the quality of their artwork was excellent. The smiling donkey cake topper was whimsical, adorable, funny, & the attention to detail was amazing! While other bakeries were not as accommodating, "Simply Sweet Cakes" demonstrated the utmost in customer care, & the word "No" was simply not in their vocabulary. Thanks so much for helping to make our special occasion extra special! Looking for a custom cake topper? Check out "Simply Sweet Cakes." Hopefully their closure (as listed on Yelp) will only be temporary...looking forward to their re-opening!

    FOR FUTURE SPECIAL EVENTS I WOULD CHOOSE A DIFFERENT BAKERY - if I could give this zero stars I…read morewould. What was most disappointing was the owner Capri's complete lack of accountability and unwillingness to offer any meaningful resolution. She didn't offer to rectify the issue, she simply said thanks for providing feedback. I had to raise the possibility of rectifying it myself. I wasn't even asking for a refund. When she asked what resolution would look like, I attempted to have a constructive conversation. Instead of addressing the actual concern, she focused on labeling my feedback and follow-up calls as "disrespectful" and ultimately told me we should part ways. Mistakes happen. But Poor customer service is a choice. She's blocked me on IG from commenting under my own cake, where I was speaking to another lady who was a loyal customer and would order 2-3 cakes a year for 4-6 years and just recently they didn't deliver to her and shockingly provided no intention of communicating this with her. It sounds like the previous owner was a lot more competent from reading other similar disappointed reviews like mine. The issue was disappointing, but the refusal to meaningfully address it--and the way the complaint was handled--was ultimately the bigger problem. Beautiful cake, but disappointing attention to detail & customer service I want to start by saying that the cake itself was gorgeous and, visually, it was very close to what I envisioned. I also appreciated that they provided free delivery from Tustin to Orange, which was a nice gesture. Unfortunately, there were enough discrepancies between what we discussed and what I actually received that, especially for the price, I left feeling disappointed. I provided two inspiration photos and spoke with the owner multiple times by phone about the specific details of the cake. I was repeatedly told that she only personally gets on the phone for wedding cakes and special-event cakes, so I made a point of going over the details carefully with her when I had her on the phone. Despite those conversations, several details were missed: * The Chanel-inspired font did not match the inspiration photo we discussed. * The edible glitter we specifically discussed was not on the cake. * The inspiration showed white pearls on top, but the cake had gold pearls instead. * The filling was described/discussed as including fresh fruit, but what I received was only raspberry puree. The cake itself was lemon with raspberry puree and cream cheese piping. * The communication through the online portal was also unnecessarily confusing. For something this detailed, I would have preferred straightforward phone communication rather than relying so heavily on portal messages, where details can easily get lost or misunderstood. As well as calling them directly and talking to an AI machine rather than a live person What was most disappointing, however, was the lack of follow-up after I brought these discrepancies to their attention. I called back to provide feedback and was told to ask for the owner. I did exactly that, yet I have received no follow-up since August 26. It's now Sept 4th and I had to call because there has never been a follow up. I understand that custom cakes involve artistic interpretation, and I wasn't expecting a completely identical replica of an inspiration photo. However, when specific details are discussed multiple times directly with the owner, I do expect those details to be reflected in the finished product. The cake was beautiful, but beautiful isn't enough when multiple agreed-upon details are missed and there is no meaningful customer service afterward. For what I paid, I expected significantly better attention to detail and communication. Overall, I'm disappointed with the experience. It's especially disappointing when celebrating a 35th bday while being newly ENGAGED and the white pearls were the biggest missing piece. Without the white pearls it no longer read as Chanel or even bridal for that matter. There was also no offer to rectify the situation or otherwise address the mistake. Instead, after I provided my feedback, I was told that we should part ways. I found that response disappointing, particularly for a milestone celebration and at this price point. I'm not leaving this review because the cake wasn't perfectly identical to a photo. I'm leaving it because of how my concerns were handled after the cake did not meet an important part of the requested design. I would have appreciated an effort to resolve the issue rather than having the conversation end with the decision to part ways. For future special occasions, save yourself the headache, hassle and frustration. I STRONGLY suggest you go anywhere else.

    Photos
    Simply Sweet Cakes
    Simply Sweet Cakes
    Simply Sweet Cakes - Amazon Cake

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    Amazon Cake

    SusieCakes - Lemon Cake

    SusieCakes

    4.2(748 reviews)
    6.2 km
    $$

    I had such an amazing experience at this location! It was my son's birthday, and I was picking up…read morehis cake. Long story short, I realized the cake had actually been ordered at the Newport location instead of Costa Mesa. Dennis was helping me, and he was absolutely wonderful. He was so kind, patient, and accommodating. He went above and beyond by providing me with the same cake and even offered to call the Newport location to explain the situation. I've worked in customer service for over 25 years, and unfortunately, exceptional customer service like this can be hard to find these days. Dennis truly went above and beyond, and I was incredibly grateful for his kindness and willingness to help--especially on a busy Saturday. A huge thank you to Dennis and the entire staff for making what could have been a stressful situation so easy and pleasant. Your kindness and customer service did not go unnoticed! I will definitely continue coming here and purchasing all of my cakes from you. Thank you again, Dennis, and the entire team, for such a wonderful experience!

    I came in on 8/2/26 to try their seasonal items: Raspberry Vanilla, Key Lime Pie…read more I brought my son with me to check out the desserts with me for the first time. He was so excited seeing the cake designs on Spiderman and Minions. We enjoyed our desserts inside. They only had 1 high top table with 2 high top chairs. I would say service was ok. I just didn't feel greeted with the most excitement by staff. Staff didn't care to know if we enjoyed our dessert, offer stickers to my kid at all. For a single parent with their young toddler, I think its important to make sure all customers enjoyed the dessert and the children have a good experience so that they always remember this place to request us coming back again. Thats just my advice when it comes to customer service for adults and kids. Though, I will try my best to be back for the raspberry vanilla cupcake, bc that did taste really good when I ate it elsewhere. Please keep this seasonal dessert permanently on the menu.

    Photos
    SusieCakes - Mini Chocolate Cupcake

    Mini Chocolate Cupcake

    SusieCakes - Lemon Cake

    Lemon Cake

    SusieCakes - Carrot Cake Slice ($7.95). This is always my go to flavor here! 1/29/2023

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    Carrot Cake Slice ($7.95). This is always my go to flavor here! 1/29/2023

    Cream Pan - Azuki creams  IG: @chow.witme

    Cream Pan

    4.5(7k reviews)
    7.7 km
    $

    This place is such a mystery. How could someplace so…read moreunattractive and run down produce the very best bakery items in Orange County? The old adage "You can't judge a book by its cover," is true here. This place looks forgotten, ignored, unassuming, but produces the finest bakery items in Orange County. You enter and have to immediately get into a line. Inside, it is like a aged cafeteria of your childhood. You have to wait for a young lady who can't even look over the top of the counter because there is so much stuff piled high. She stands on tip toes to see you and you have to shout at her and point what you want. The problem is when she sees you, you are near the cash register, so you must say excuse me and walk in front of a line of people to point and shout out what you want. It is so poorly designed and complicated to order. We all endure because like the Soup Nazi on Seinfeld, the product is worth it. They sell the world's best Olive bread, scones, and strawberry crossants. If you survive the line, you make it to the cash register, pay, get a bag and leave. There is no where to sit. There is no internet. They shuffle you through and on to the next one. The pastry items are incredible and worth the trouble.

    Cream Pan is a solid staple. I haven't tried most of their items, but have tried a few…read more Strawberry croissants: 7.5/10. What Cream Pan is known for, to the point where people call this a cream pan. Solid and I prefer their pastry cream over the whipped cream that a lot of places use. You can easily buy as a set. The more you buy, the larger the discount. It feels like it's gone through shrinkflation though. Also not as good as it used to be. Adzuki cream: 10/10. The hidden star of the place. Absolutely phenomenal. Great flavor. The whipped cream is slightly too sweet but amazing otherwise. Love the red bean in here. There's a good mix of textures. Feels light thanks to the cream. Cream puff: 6/10. Was disappointed by this to be honest. Other pastries I've tried like the one in the photo are just okay. Nothing stand out. Customer service isn't great. Someone cut in front of me and they didn't care. Free parking and plenty of it since it's a large plaza.

    Photos
    Cream Pan - Raisin bread ($4.80). 8/11/2024

    Raisin bread ($4.80). 8/11/2024

    Cream Pan - Strawberry Banana Croissant, Strawberry Croissant

    Strawberry Banana Croissant, Strawberry Croissant

    Cream Pan - It's called epic

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    It's called epic

    Sweets by Haneen - desserts - Updated September 2026

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