I came and waited in the small line the day this place opened for recreational. I bought from this place numerous times since they opened over the last year. when they opened I was told to save my receipts and that they would have a rewards program set up and that I could get credit for my purchases. A Loyalty rewards program was recently set up, when I found this out, I spoke to a manager there and took all my old receipts and she kindly added all of them to my rewards. A few days after ,I called and spoke to an associate and was confirmed I had $31 rewards according to my account profile. A month later , When I stopped by to get credit for a recent purchase that I didn't receive rewards points for , I was told All my rewards points disappeared . I spoke to a manager about them and was told that oh that's because all of those points were accrued before they started the loyalty program and that's why I didn't have any points for that. But the weird thing is the manager added them from my receipts before , an associate also told me and confirmed I had $31 in rewards prior as well...also a printout of my rewards show $30 were redeemed .. which I never did. I had to speak to the owner Peter Franklin who tried to make it seem like they did a lot for me and it was my fault. Peter said he was the owner, yet battled me on the phone for $15 rewards I felt I deserved and had receipts for purchases, in fact I HAD the $31 rewards on my account before they magically disappeared just a week ago. I was simply asking them to honor my purchases they had already given me credit for previously already but no, Peter seemed defensive and battled me on the phone for 30 minutes trying hard not to give me the rewards they took from my account. As an owner he came off very tight . This is not what they told me when I came after they first open for recreational that I'd get credit for purchases from when recreational opened. Despite them not having great selection of flower, I continued to give them a shot all year because they're local, but even after all that they still removed my rewards of $31 cause they said it was added by mistake and it was before their loyalty program started. The customer service is really bad here , from the top all the way down. the place is small, no parking really, they don't have a lot of great flower product and they rarely carry any of the rythm products. Their prices are on the high end. They never really have any sales or offer any breaks, when in comparison, I can go to multiple other dispensaries that have a 25% off 30% off all products once a week. when I come in sweetspot to seven people standing around that work there most of which don't know much about cannabis strains(rolls eyes). Managers that don't even smoke any flower , like come on...I want to like this place, but it just doesn't really have anything going for it other than it being small and homey. when they first opened for recreational, they were speaking about expanding next-door, I'd be surprised if they even remain open long enough to be expand they seem to be on the path of closing. They just can't compete with these other dispensaries around really the only thing they have is they're the only place local to Ashton other than Laurel or Columbia or driving towards Silver Spring . read more