Overall I like Spruce Tree music, but one must be aware that this store has its limitations…read more Visit this store if: - you already have experience with an instrument and are looking to purchase a high quality instrument - you are a beginner willing to invest in a high quality instrument - you are looking to refurbish an instrument and want a very honest answer whether it's worth the investment in terms of resale value Do not visit this store if: - you are not ready to invest a significant amount of money into an instrument - you are looking to get by on what you already own - you are looking to refurbish an instrument with sentimental value that may not be of high quality I've had good experiences coming in for guitar accessories. The gentleman who runs the shop is exceptionally knowledgable and has always made excellent recommendations. The woman behind the counter can be very pompous at times, but the good outweighed the bad in this case. On the other hand, I wanted a little bit of work done on an old violin I picked up cheap, just enough to get by while I learn the very basics and how to care for a violin. I'm not quite ready to invest in a good instrument for fear of harming it out of sheer ignorance. This store is not the place to go for "good enough". I understand the luthier wants to take pride in his work and to him that means all or nothing.

I'm conflicted about this. I've used Spruce Tree in the past for guitar work, and they did an…read moreexcellent job... but that was maybe 8 or 10 years ago. NOW... Spruce Tree has become elitist as hell. Unless you're bringing in a $1000 or higher guitar, be prepared to have it INSULTED by Wil, the luthier, and for YOU to be treated like a mentally deficient child. Unless your guitar has C. F. Martin or Gibson on the headstock, go elsewhere. Lowly Yamahas are beneath the dignity of Wil to even touch. I knew full well what I wanted done, and all of it's implications. Wil flatly REFUSED to even consider doing the requested work, advising me that "this guitar is junk, and you shouldn't invest one dollar in it", and "I'm too stacked up with work to waste MY time and YOUR money on this!". If you want to have your instruments worked on, completed much more quickly, and be treated with some personal respect besides, I recommend a trip out to Dave's Guitar Shop in Fitchburg. I'm sorry to say that Spruce Tree has gone way downhill since my previous encounter... and the latest encounter will be my LAST. Wil does damned fine work, but I don't have to put up with this kind of trash talk to avail myself of his unquestionable talents. With great regret, I hereby state that I'll never set foot in Spruce Tree again. Wil may be a salty old curmudgeon, but so am I. Adios, Buddy... it was nice the first time, then it went bad.

Ralph sold me my first cello in 8th grade (1987), and has been servicing my cellos ever since…read more keeping them in good shape, I have been able to trade up several times, as they appreciate value. I'm 53 and retired from my federal employment now, and he's still taking of me. He's reasonable and incredibly knowledgeable. A great source of cello accessories as well. if he doesn't have them, he can find them.

Ralph is a fantastic luthier, and it's wonderful to have a specialist in town where I can take my…read moreprecious instruments. He runs the violin shop out of his house, so you need an appointment to stop by, but he's always been very accommodating when I need something. The cost to have get your bow rehaired is surprisingly good compared to places I've gone in other cities, and the quality of the rehairs is always great. His repair work is also high-quality, and I feel very comfortable leaving my violins in his care. Although it's called Ralph Rabin Violins, he also sells violas, cellos, and basses in a variety of sizes and price points, so you should definitely check out his inventory before looking outside of Madison.

Farley's has helped us move our piano and tune it also. We are very happy with their service.read more

I can't say enough nice things about this company. I…read moreinherited my grandmother's piano but couldn't move it right away. Tad at Farley's stored this 100 year old piano beautifully. When it came time for me to have the piano delivered to my new house, Tad and another helper moved it so carefully and with such care. I was moved to tears at how they handled this precious heirloom. They are a class act for sure.

I went in for some random bits and things for my senior project and got great customer service from…read moreKendra. She walked me through different types of drumsticks so I could pick the best one for what I was doing (it was a project on foley art) and was very conscious of my budget as a poor college student.

Ordered an item for delivery, it never showed up. A month later contacted them to ask if it…read moreshipped, got no response. Gave a poor review, they quickly reached out and completed the order.

I don't know a ton about record players as I've just started buying records and I bought a fairly…read morebasic player. But the needle broke and I needed a replacement and I stopped here. I didn't have an appointment but they let me in and they couldn't have been nicer. They had the part and showed me how to change it out. When I decide to upgrade my record player I'm coming back here. They earned my business. Thanks guys.

I've purchased multiple pieces of equipment, accessories, furniture and have also had my vintage…read morepreamp serviced by Russ. Russ and Calvin are very knowledgeable about vintage equipment. Talking with them takes me back to the 70's and 80's when I'd be reading Stereo Review magazine while dreaming about system upgrades. If you're interested in going the vintage route, and I think you should, these guys are a great resource.

Stopped in to drop off a ring rhodium plated. My husband ended up purchasing a silver chain while…read morewe were there. Kayla provided exceptional customer service even though the item we were purchasing wasn't not very expensive. I mention that because she really spent time helping us and made the experience easy and fun.

My son's fiancé damaged her engagement ring while using weights in an exercise class. We sped over…read moreto Kesslers and they were wonderful! They took her back and used a vise in order to get her ring off her swollen finger. They reformed the ring and then polished it. And they did this all for free on Christmas Eve! Kudos to Kesslers - you made a young woman so happy!

Emad is very easy to do business with. He makes extremely competitive offers on the buy side, and…read morehas reasonable prices on the sell side of things. He even brought me coffee while we were working out our deal! What more can you ask for? I strongly recommend Oday Coins!

My husband and have been taking our jewelry there for upgrades and repairs for items, even ones we…read moredidn't purchase there, for years. Always accommodating and extremely creative with problem solving! They restored my husband's grandpa's ring with amazing detail and skill. We always share when people ask about where to go. ps. they just May have a friendly feline to check out

Come for the overpriced jewelry, stay for the horrible customer service! Seriously the owner of…read morethis store is extremely arrogant, she followed me around and kept asking me "are you going to buy something? are you going to buy something?". Most pieces lack any kind of feature stone that would have any real value, several cases were full of tacky looking garbage that the owner told me were made by "famous artists". This place is a dinosaur, waiting to go extinct. It's literally everything wrong with the jewelry business, all in one place.