top dogs in town Always go the extra mile. Tom S…read more A lot of knowledge between Jeff and Marshall. I recommend Top Shelf over anyone in the city. ***** five star rating Tom S.

This place destroyed the sides of my frets and fretboard doing a fret sprout repair. When I emailed…read morethe owner, Jeff, to inquire about why they did this to my guitar, he tried to justify his shop's poor work based on the quality of my guitar. He said this instrument as well as all the other instruments I brought into his shop to have work done were "Chinese made junk that weren't of any quality to begin with". I guess that justifies doing a poor repair job according to Jeffrey Benske, owner of Top Shelf Guitar Shop. He also said I constantly badgered him about spending too much money on repairs, which is a complete lie. I was just trying to spend within my budget, that's all. I was never super aggressive toward anyone at this business at any point. But, according to Jeff, I'm in the wrong since I brought cheap guitars into his shop. How dare I not bring in a 2,000-dollar Gibson or something of that sort and instead bring in a 200-dollar cheapo! It's my fault for having the audacity to bring in a cheap guitar, hence the cheap repair work! I guess I deserved it! Yeah... Right. Get out of here with that attitude. Honestly, I could say a lot more about this place because their poor work on most of the guitars I brought in over the year and a half I came here for repairs has caused me great distress as well as set me back in terms of repair work on my guitars. However, to save me from going insane, I will just post the pictures of my guitar with this review and the screenshot of the email I received after I inquired about why my guitar was ruined. I think the pictures and email speak volumes about the type of people you will be dealing with when coming into this shop for repairs. There is nothing that justifies this type of low-quality, low-effort repair work, no matter how inexpensive your guitar may be. If the sides of your frets not getting destroyed matters to you along with not dealing with arrogant, elitist business owners, I would stay far, far away from this place. I truly believe Jeff is unfit to own a guitar repair business based on my interactions with him and based on his shop's unfortunately poor work on my guitars.

I've had several guitars worked on. Top notch work! Really nice guys that know what they are…read moredoing! Would highly recommend!

This place rules. The owner is "one of us" and won't give you the cheesy salesman shit the other…read morejoints will.

Excellent customer service. I live out of state and noticed…read morethe store had an amp I wanted. I ordered directly from the shop and then called them and confirmed receipt. Chad stated the order was received and it would ship that day (Sept 18th) to arrive in one week. It did so on the 24th. Well packed and sounding great. Thank you Cream City Music.

Terrible seller!!! Don't buy here unless you hate your money…read moreand time! Rude customer service and they tried to lie and steal from me on a return. Despicable!!!!

After trying everywhere in Milwaukee I can confidently say Denny Rauen is the best! He costs a…read morelittle more , but when you consider the cost of the job being done wrong and your time trying to get it done right, he is worth it. I consider his craftsmanship top quality and can say that we are extremely lucky to have him here in Milwaukee. A simple guitar setup from him makes all the difference...

From the owner: Since 1982, Rauen Guitars has been serving a variety of clients, including top musicians,…read moreenthusiasts, and collectors from around the world. Currently, Denny is continuing his craft but downsizing his workload. Shop operates by appointment.

I have had Wade's do several guitar setups and purchased a Martin acoustic from them. His shop is…read morestuffed with new & used guitars which you can play upon request. In an age of big box and internet sales, it's refreshing to have a local store with knowledgeable people who don't pressure you and answer your questions. Its like a going back in time to friendlier space and I'll keep going for all my guitar services and those Martins.

I bought my first electric guitar here in 1996, and I still have it and play it regularly even…read morethough I left town long ago.

Fair offer for my old equipment. Very prompt responses. Easy to do business with. Thanks Music Go…read moreRound!

Helpful store reps and great customer service! Lots of inventory to browse and buy from.read more

I came to guitar center about 5 years ago when my two kids wanted to learn drums and guitar. I…read morewould sit and visit with the lessons lead and eventually ,I decided I should take lessons as well. I was matched with Xy. I love her energy and passion for music. She is an incredible teacher! I've purchased several guitars, and drums from this location and appreciate the expertise of the staff. They have several faces that have been constant through the years and I appreciate their kindness and patience when I have questions. I highly recommend them for your music needs.

The guy at the repair desk was condescending, unhelpful, and downright rude at times…read more I purchased a beautiful PRS and some elixir strings around the holidays, and noticed the action was way high and even after trying to change it myself, it was still not to my liking. I missed the return policy so I was fine paying for whatever was wrong with it. I drove half an hour to this location to get it checked out, and the guy was super condescending to me the whole time. I'm a young guy, an intermediate player, and I don't know much about the technical side of guitars, but damn, was he really making me feel stupid. Dude was rolling his eyes at me every time I said I didn't know something. I bought a kapo and a guitar strap, and the guy checking me out was on the phone with someone else the whole time. If I'm going to buy a guitar I'd honestly rather drive twice the distance to the Chicago location. The guys over there are dope and ACTUALLY helpful. Anyways, support local businesses.