The most informative and knowledgeable jeweler! All my questions were so sussinctly answered…read more Estimates offered as well. I highly recommend. Classes available.

This is the place to go to trade in your gold and silver for cash. A reputable business with a…read moreknowledgeable staff. I felt very confident that I got the best prices for my unwanted jewelry with no gimmicks. What a great shop as well! Full of talented jewelers. I will return in the future. Who would have known such a place still exists where integrity takes front stage? It was a pleasure to do business with the Howard family.

Stopped in to drop off a ring rhodium plated. My husband ended up purchasing a silver chain while…read morewe were there. Kayla provided exceptional customer service even though the item we were purchasing wasn't not very expensive. I mention that because she really spent time helping us and made the experience easy and fun.

My son's fiancé damaged her engagement ring while using weights in an exercise class. We sped over…read moreto Kesslers and they were wonderful! They took her back and used a vise in order to get her ring off her swollen finger. They reformed the ring and then polished it. And they did this all for free on Christmas Eve! Kudos to Kesslers - you made a young woman so happy!

Best place in town to replace watch batteries. Have used them several times. Nice selection of…read morejewelry as well.

Jim has good merchandise and great service. After your first visit you will not think about going…read moreto anyplace different again. Great place to do business with.

I recently purchased a Rolex Submariner Date from Gruno's Diamonds in Madison, and the experience…read morewas terrific. Annette was so kind and friendly and was incredibly knowledgeable and made the process a true pleasure. What really stood out was her warmth and genuineness. If you're considering a Rolex timepiece, Gruno's is the place to go. They will treat you well!

Stopped in to Grunos to try on a couple of GMT Master IIs last Saturday. I must say, their display…read moremodels were FAR more expansive than I had expected. Each and every model I hoped to try on was there and available to try. Jason, our sales associate, was so helpful. As a watch nerd, it goes a long way to get to enjoy looking at pieces with someone who shares my enthusiasm. He walked me through a few models and told me some little facts that I had never known about the brands they offer and their respective histories. The model I was after on the Rolex side was not up for sale just yet, but this Hamilton had been on my list for awhile so I left with that instead. Truly a top notch experience, looking forward to stopping in next time. 10/10 recommend. Ask for Jason - Mason

Complete waste of time. I explained in a very detailed way what I wanted done to my rings, what the…read morematerial was, and why I was unhappy with the previous work. I was told they have the best jeweler around and come on down. Drove two hours to get told they can't help me because the exact details I gave over the phone prevent it. I was also told I should just accept substandard work because it's actually not substandard, it's really good work (it's not). Yet another local jewelry shop who over promises and under delivers.

This is a long time downtown business and the premier jeweler in town. I sold a piece of estate…read morejewelry to them and it was a very easy process. They evaluated the piece and offered a fair price. I was very pleased with the transaction.

I was in Madison on a business trip and I stopped by Chalmers to get some advice on an engagement…read morering I was designing. Garrett was incredibly helpful and gave me all sorts of great advice and ideas for my design. He is honest and incredibly knowledgeable in the world of jewelry design and gemology. I even got a quote from him out of curiosity and it was very competitive, even including shipping to CA! Sadly, I ended up going with a jeweler that was local to me in CA just for the sake of convenience, but if I lived anywhere near Madison, I would 1000% go with Chalmers.

Fantastic customer service. Victor was kind and helpful. On a business trip and my watch battery…read moredied. Located this shop in Yelp and so glad I did! The jeweler needed a special tool to open my watch but he had it and he fixed it! So thankful- I always need to know what time it is. Thank you Victor and Chalmers Jewelers!

Wonderful jeweler. Jennifer and Bill worked with us to upgrade my wife's wedding ring from 22…read moreyears ago to a more modern setting. Excellent service and friendly staff. Bill FaceTimed us with a wax model and after approval by my wife we had the completed ring in two weeks. Thank you!

William Thomas Jewelers has been my go-to place for years. Our WTJ collection has grown, including…read morecustom wedding bands, pendants, bracelets, and earrings. Bill has created my vision on many pieces and exceeded all expectations. I have recommended WTJ to many friends and family, who have all had the same outstanding experience. Don't be scared off by the word custom. The prices are fair, and you get your personal jewelry team that helps you design your next family heirloom. That is priceless!

Joe has been wonderful to work with. She met with my boyfriend and I twice to design my engagement…read morering- pulling inspiration from rings that I loved and could only dream of owning. For the second appointment a wax model of my ring was created by hand so we could get a glimpse at the final product. She also brought multiple center stone options to place into the ring mold so my boyfriend could make a big decision on which diamond to buy (that decision was kept a secret from me). For a younger couple, this experience was the least intimidating and 100% unique and enjoyable. Joe is incredibly personable and goes above and beyond to make this important occasion extra special. I would highly recommend BR Diamond Suite.

DO NOT GO HERE FOR REPAIRS…read more I brought my wedding set in for repair and was told the entire engagement ring should be recast. It has channel set diamonds and emeralds around the solitaire and was always very shiny and sparkly. They clearly don't know how to set channel stones because when I got it back the stones were crooked and set too low in the channel, so no more sparkly ring. I eventually met with one of the owners to see about fixing it and she said it was just dirty and cleaned it and that was all I got! I sometimes still want to cry when I think of how pretty my ring was and how much money I wasted!