Though what others have said who have given a one star review is true, and I've experienced the…read moresame thing as a contractor and business owner, I'm giving five stars due to my recent experience with Rita. She was incredibly friendly, welcoming, and highly knowledgeable about the products they sell. Her expertise made the entire process smooth, quick, and efficient, without any issues. Rita went above and beyond to help me match an old baseboard profile for one of our current jobs, ensuring we found the perfect fit. Her attention to detail and willingness to assist made all the difference. They need to find more people like her. Excellent customer service--I highly recommend working with her!

Do not buy at Dykes Lumber in Long Island city or Park Slope. I tried place an order for interior…read moredoors for over five days. These doors take 6-8 weeks to make so the lost time equals lost money un investment property. The first 2 days I spoke to Andrew we discussed the doors I gave him the measurements he sent me CADDS with the wrong measurements so after 2 days of that I spoke with Gus all the while asking to speak with the only person that acts like a pro and gets the job done correctly and timely- Rita. I was told that her days and hrs were cut back!, I knew that she worked Saturdays so I tried calling again on a Saturday-day five asked to speak with her and she was not available. Still no order placed the clock ticking panic setting in I ended up speaking to Hank. We went over the CADS and discussed the measurements. The back and forth was literally maddening- then we discussed the location of the hinges for the 2 closets and 1 bathroom- he became loud aggressive, nasty, belligerent! He was unable to clearly explain how he wanted me to collect the information on the location of the hinges. First he said when you pull the door towards you are the hinges on the right or left. I told him that not all the doors are pulled some are pushed in. So then he tells me to stand inside the closet then says stand outside then he says it doesn't matter! Anyone confused here! He was clearly incapable of communicating effectively. So once again, I asked to speak with Rita. Hank said he would not transfer me to her and that I would have to deal with him. So it became too much so we ended the conversation with yet another emailed version of the wrong information on the CADS. So I spoke to my contactor, he informed me me that there was a Dykes Lumber in Park slope. So as a last ditch effort to at least get my door order placed, I spoke with the supervisor Justin. He was very apologetic, but then did nothing except to say that they were closing, and that he would call me back on Monday morning. He never did call Monday morning instead I called him. I finalize the order on Monday a full week lost! I received the confirmation email only to see That he put the wrong shipping address!!! This was clearly done intentionally because when I placed the order I filled out a credit authorization, which has my full address.! so it's not possible that this was a mistake. If this order is messed up in anyway, unfortunately, I will have to take legal action! I wish I could share snaps but it has my personal info

Excellent customer service! The manager Robert was so knowledgeable and courteous! This place is…read moredefinitely a great find.

Called to see if they had a brick sealant for a small home renovation - a super helpful Mike…read moresteered me elsewhere since Stillwell deals in larger volume than I needed. Always nice to come across nice people with straight advice. will definitely go back to them when I need 5 gallons of something for a bigger job.

Be careful because all sales are final and everything you buy is 'as is'…read more So if you buy over materials can't bring back the excess, even it's still in its packaging. Bought tiles, better be sure. Needed to finish a job with one box, had to keep buying a 2nd

Best place to get steel in nyc. Staff is knowledgeable and they have a wide variety of material in…read morestock

Sales desk was a pleasant experience. Waited over 40 minutes to have 5 pieces of MDF brought out if…read morethe stock area. No one around. No line two people after me received their product.

Best customer service ever, thank you Tisha!! I search every Lumber Yard, Home Depot, and Lowe's in…read moreNassau & Suffolk County and they are all out of 12foot 4x4 none in stock and they don't know when they're coming in... was told by most massive shortage. My wife suggested branching out to the borough's to see what's available... I called LeNoble Lumber by finding them in Yelp and Tisha answered and was right on her game. She checked inventory found they had what I was looking for in Pressure Treated or Cedar. Since I was using them for Bird-feeders, because everything has to eat, Pressure treated was the way to go. Great price and was able to purchase on the phone and they held the order for me till this pass Tuesday. Called when I got there and they brought the items out in 10 min with a fork lift and driver help place them in pickup. Such great customer service from all involved and definitely highly recommend them to all....

Cool people, with a wide variety of supplies. Rather come here for cement since the guys help loaf…read morethe truck :)

150$ for a delivery on Tuesday morning. told Amin no hurry, never showed. called and they left,…read morewent to store Wed and they closed. MFVKN Thu was thanksgiving- they took me for a turkey. don't go here. see casa, fbm,

Walked in and asked what shelves I could find rope, duct tape, and a few bags of lyme…read more After a puzzled look by the staff I laughed and asked for some items I needed for a few home repairs I wanted to do. Helpful guy who showed me what I needed. I think he just wanted to get me out of there. Maybe my opening joke didn't go over too well? Decent local hardware store.

The man at the front desk tried to charge me $37.22 for a key copy that was $25. I called him out…read moreon it. I said, I just handed you a slip from the back that said $25, how could it be $37.22. He paused for a moment, and said, Oh, $25.22 Make sure you pay attention as you pay. It was my first time there, and definitely my last.

Terrible company. I ordered tile for my bathroom project. It came damaged, broken and defective. It…read morewas also poor quality. I requested a refund. Faye was argumentative, not honest and bullied me through the process. In the end, they refused my full refund, charged me for shipping and restocking fees. So not only do they sell bad products, they are a terrible company. I'm reporting the company and escalating the claim hoping others aren't treated the same way!

Great selection of tiles, good service, and helpful sample rooms set up for inspiration. Prices are…read moreclearly displayed for each item, which I especially appreciated after browsing fancier tile shops in Manhattan, where the only way to know a price is to ask staff. We bought tiles for our kitchen and it was quick and easy. No complaints! For those with more time, there are a couple other tile shops in the area (e.g. Tiles by Kia) to explore before making a decision.

These guys rock! They have a great selection of lumber, and were kind enough to invite me over 10…read moreminutes before they closed to cut some wood for shelving for my house and help me out. Important note: elsewhere on Yelp and on other yellowpages-style resources, their name is listed as "Clay Lumber". This is not their name, it's Steven Supply Co, but they address + phone is correct in any case. Anyway: nice, straightforward people, with a *really* nice little hardware shop inside, which is actually well-stocked enough to be an excellent go-to resource in the area if you're looking for a quick tool or two, maybe some wood stain, extension cords, screws, gloves, etc. Prices were extremely fair, if not a little generous. I'm not sure a lumber yard can ever be a "destination" spot, but I'm happy to report that these are really great people if you're in the area, and they'll most certainly outfit you with great heaps of wood like you're hoping. Best of all: they are actually in business, unlike a lot of old and long dead lumberyards in the area!! Perhaps that has something to do with the occasional body part showing up in them when the cops go looking.

I called for help with a DIY home project in the neighborhood and Josh, although not personally…read moreable to help, took time out of his day to call contacts of his to find me someone who could help. Thank you so much, let's support this local business :)

The manager/ oversight is excellent with dealing with customer service , it's nice that Spanish is…read moreavailable to customer . I happened to find mostly everything I needed to finish my kitchen job. Ela was a huge help she was super kind & professional in helping finding me what I needed. It was very busy when I walked in & the line moved quickly so it's Aight. Overall it's a nice building store pick up the essential for any job .

"It is what it is" as they say. Look its a building supply not a 5 star restaurant or anything so…read moreforget about the fake "customer service" you get from other places. Its manly. Walked in with a purchase order from my job and was handled quickly and professionally at the counter. The outside yard area is a bit different from the inside service. Its a different machine. I'd probably agree with the previous poster on how it is outside. I had to wait a while for a basic pickup and noticed others got taken care of much quicker. Oh well, not the end of the world. Its good place.

We had an exceptional experience working with Marylou and the team at Universal Marble & Granite…read more From the beginning, Marylou went above and beyond. She not only helped us source the perfect stone but took the time to educate us on the different options, finishes, and long-term care. Her responsiveness was unmatched; every question, big or small, was met with prompt, thoughtful guidance. What really stood out was how generous she was with her time. She spent far more time with us than we expected, walking us through each step of the process and making sure we felt confident in our decisions. Her team was equally impressive. professional, precise, and the installation was flawless. Even after the installation was complete, Marylou continued to check in and assist with care tips and product recommendations. It's rare to find that kind of follow-through. If you're looking for someone who truly cares about the end-to-end experience, Marylou is it. Highly recommended. Also, a major thanks to Jimmy. He was amazing to us as well. You're in good hands with Marylou, Jimmy and the entire team

Overall, i had a great experience. They were quick and reliable. They replaced the marble…read morecountertop in my bathroom. The price was great and the work was done fairly quickly. The workers were organized and left the bathroom tidy. I would use them again and I would recommend Universal if you're looking for marble work.