I visited this establishment tonight for dinner with my boyfriend. I had received a gift card for my birthday that also came with a second gift card that included $175 worth of savings like a coupon card. It directed me on the coupon card to check out a website to see what "coupons" were offered from the participating restaurants. Before visiting Swiss Chalet tonight I had visited the website and noted that we could get a free appetizer with the purchase of two adult entrees if we used the card. The website directed me to show the server the coupon card before ordering. There is a stripe on the card for the server to swipe on their machines as well as an area on the back to scratch off to reveal the gift card code . At our visit tonight, I told the server about the gift card and the coupon card. She then went on to tell me that I should have received a printed coupon book with the gift card when it was purchased. I received nothing I told her since this was a gift. I said I didn't understand why I would need a printed coupon book when the coupon card had a stripe on it for swiping and nothing on the website mentions anything about paper coupons. I also went on to tell her it does not say that on the gift card or online. She went to ask her manager and returned to say the manager told her I was supposed to activate the gift card. I told her I didn't know what she was talking about (both cards would have been activated at time of purchase, right?!) and proceeded to show her on my phone what the website says including how I only needed to present the card at the time of ordering and showed her how it had a stripe to swipe on the back to process the order. She agreed to put in our order and use the card to see if she could process the appetizer for free. After we ordered, she took the card and processed the order wth the appetizer. She reported she was able to do so and when we got our bill at the end of the night, I saw it was taken off the bill. So, my point is, the wait staff AND the MANAGER need to be better trained on how to process the gift cards that come with these extra coupon cards. She and the manager had no idea how to process them and she only realized what to do after it was me the customer showed her how to process because I took the time to look at the website beforehand.
We ordered a spinach dip appetizer which was very good and very filling. I ordered a chicken pot pie and had to bring most
of it home. My boyfriend ordered a holiday chicken feast which came in a large position.
I want to thank our server Darcy for her patience with us when we were working through the gift card and coupon card issue but again, the company needs to train the staff on how to process these. I shouldn't have to do that as a customer read more