This was my first time using freedom bike. I had a tuneup done on a bike that was given to me…read more There had been a couple small things that had been missed in the tuneup nothing major, when I pointed this out there was no excuse made. There was no arguing or hesitation. They immediately on the spot remedy the situation above and beyond what was expected. I'll be a customer for life. Everybody makes mistakes It's how you handle them that matters and they handled it professionally. They earned a lot of respect from me.

I don't usually write reviews but feel I have to share my experience. I would not recommend this…read moreshop. The repair guy I worked with was incredible rude. Feel like they are trying to weed out the cost conscious riders who don't want to upgrade absolutely everything they recommend, while catering to anyone who wants to drop 1k for a simple repair.

My wife and I are local. When we started looking for E-Bikes we looked online and in person. We…read morefound Dave at the VB Electric Bike Center and he was great. 2 years later he is still great. I am very handy so I thought I would do my own service. when I flattened a tire I called to him get one. Then asked what he would charge. He barely charged more than I could get a good tire for. Then I asked about a tune up. it was so reasonable I took both bikes up and had him tune both. When we got them back they were perfect. I will never go anywhere else and I dont worry about getting the old girl dirty and funky with dave to keep the mechanics straight. Buy your E-Bike from Virginia Beach Electric Bikes you wont regret it!!

Outstanding owner very knowledgeable best person to talk to about e-bikes promotes quality and…read moreservice, stands behind his service.

My six-year old bike needed a lot of work and and after I considered purchasing a new one...still…read moremight...I dropped it off here for new tires, a new chain, pedals and a general tune up and now I'm less eager to upgrade. The gentlemen here are great to deal with and committed to quality service and work. Highly recommend!

Highly recommend SCAT bikes. They didn't have any children's bikes in stock when we went to look…read morebut they still helped us figure out what size to get our daughter and even gave us suggestions on where to find one for her. They then patiently helped me try a bunch of different bikes. The staff answered all my questions and even held on to the bike I purchased for myself until we could come back with a bike rack. They adjusted everything and even came out when we were struggling to set up the bike rack properly. Each time we stopped by other clients came in for repairs and advice and the staff were very responsive.

If you have to have it done right this is where you need to go. Had it repaired, adjusted and was…read morein and out in 30 minutes (maybe less).

They are amazing to work with. The estimate that they provided was exactly what needed to be done…read more And from the time the bike was dropped off. It was ready within a matter of a couple of days. I would highly recommend this company to anyone needing to purchase or repair a bike.

Super cute shop that I stumbled upon while dropping off dry cleaning. Seems like a locals place,…read morethe staff seem very friendly and welcoming. Even when I tried to leave, they asked it I needed anything and seemed very genuine about it. My husband and I used to bike a lot and this would be the exact kind of place we would go to for parts, repair or even a new bike. Stayed tuned for future visits!

Was very friendly and professional. The 2 gentlemen were very knowledgeable and polite to my…read morefriend was asking questions about parts.

I recently brought my 1999 Harley-Davidson Fat Boy into Oceana Cycles for a tune-up and state…read moreinspection, and the experience did not disappoint. Conveniently located just off the interstate in the heart of Virginia Beach, this shop delivers exactly what riders are looking for--quality work at a fair price. The team is knowledgeable, efficient, and clearly takes pride in what they do. Their parts inventory is well-stocked, and if something isn't on hand, they can source it quickly without hassle. If you need reliable service for your motorcycle, Oceana Cycles is well worth a visit. Supporting a local business that consistently delivers this level of service is an easy decision.

Great service, reasonable labor cost, lots of parts and accessories, years and years (sorry Trey)…read moreof experience with many brands. Old school shop that does it right. Don't be in a hurry to have your job done if it's riding season. Plan ahead or have a backup ride. "How many bikes do you need?" Probably just one more.

I'm a long time customer (since 2000) of both Bayside and Southside HD. Bought 2 new bikes from…read moreeach of them and I am particular about service. When it comes to sales, there's no real difference between dealers, what sets one apart from the other is post-sale follow-up and service. To make a long review short(er), I bought my last Harley from Bayside because they could get it in a reasonable time. On delivery, the mechanic (a true wrench) took the time to explain everything and made some adjustments and installed a lot of additional parts I wanted. Each step of the way, I trusted his advice and solid craftsmanship in taking care of my bike. A good man! The Service Dept "customer facing staff", was not quite such a great experience, seeming aloof and certainly knew more about the customer and what they wanted than the customer. As with many others (including the mechanic) had done, I left for another dealer. Fast forward to today. All three HD dealers in SE Virginia have been consolidated into one, at the old Bayside HD location. Needing service I stopped by to schedule it in person. The new dealership, Ironclad HD, was an exercise in organized chaos and cat herding. Trying to combine the inventory and customer base of three dealers in the region is no small feat. But, I found that the initial "meet and greet" with the service staff was professional and as good as could be expected. I scheduled an appointment for a routine oil change and was glad to see they honored the pre-paid maintenance agreement I had when I purchased the bike. So I bring it in for service this morning and found the disarray of a couple weeks ago was lessened, but the service staff seemed very positive still. Also found out that my favorite mechanic had returned. Bonus. My low expectations for the experience were shattered! From initial check-in to walking out the door at the end, communication with the service writer, Vegas was timely and on point all the way. Now granted, this was a simple routine maintenance visit but if I got treated like this every time, that's a thousand-fold improvement over the previous service staff. Bravo Zulu (as we say in the Navy) Vegas and the Ironclad staff, you've brought at least one customer back. Just please, PLEASE do something with your customer waiting area. That was the most spartan, uncomfortable experience since I had to hot-rack on an FFG-7........ Of course, Ludacris blaring as background music wasn't the most enjoyable either. Just one old white guys opinion....... Looking forward to future visits.

I've been riding Indians for about 4 years. I had been using another dealer closer to my house…read more(one hour drive each way) but had a LOT of negative experiences with that dealership. When I would bump into other Indian riders on the road, all of them it seemed would tell me I need check out Indian of Southeastern Virginia. They are farther for me to reach, about 1.5 hours each way, but I used the ride one day as an excuse to go down there. I just randomly stopped in on a weekday. Ed, the owner, was there and made small talk with me. Others had told me he could be a bit prickly but we had a fine conversation. He did seemed turned off that I had not bought a new bike from them and that my most recent was purchased used, but he was polite about it. I then went back when they did an Indian demo days and I rode multiple bikes over a number of hours. I interacted with Ed and others on the staff that day. Everyone was very polite and upbeat. I recently visited during one of their anniversary party events. They had a "spin the wheel" for a discount and I got a discount of 40% and bought a $500+ leather jacket I had my eye on. I can tell you the "spin the wheel" at the other dealership I mentioned was a joke. Basically meant for you to lose, or you might get 10% off something if you're lucky. This place had generous prizes. Appreciated that. I decided to take my bike to them today for the first time getting a 5k service. They handled the scheduling all by text message which I really appreciate. As soon as I pulled in, Dave came out to greet me and they got right on it. I ended up being there about 2.5 hours and I could see the tech was working on my bike the entire time. I think they also did a washing/detail of the bike. That is fantastic! I had a 5k service performed on another bike at the other bad dealer I mentioned, and it was over like in 45 minutes to an hour. They tried to tell me that Indian lets them charge for 2 hours but that "they are efficient" and do a better job than the average Indian dealer. Yeah, right. I can see they just cut corners. When I asked if I got a cheaper price because they didn't spend 2 hours on it, they told me that of course not, they make a profit by being more efficient. What a joke. I feel this place did a great job on the 5k. Last thing I'll mention is that they had a bunch of great clearance deals on clothing. I also had 4 coupons with me today, one for a discount on the 5k service, a birthday coupon, and two other Indian promo discounts. Dave worked with me on all of them, with a good mood, and treated me great. I can't say enough about how great I felt about the whole experience. The other "bad dealer" I mention, any time I had a coupon they acted like I was a criminal. The wife part of the ownership actually accused me of using the coupon at another location and trying to pawn it off on them and using it again. Kept complaining

I went to Indian Motorcycles of Southeast Virginia today to buy a Sport Scout 60. I'd met with Erik…read morefor the first time a week prior -- he was knowledgeable, friendly, and never made me feel inexperienced for not knowing all the ins and outs of bikes. I drove an hour and a half to work with him again instead of going to Indian Motorcycles of Hampton Roads, just 25 minutes from me. When it came time to pay, I learned they required a cashier's check -- something I hadn't been told (bought both my previous motorcycles from Cycle World in VB on a credit card w no issues.) I was eager to ride the bike home, so wanted to find a solution. I asked Erik about credit card, debit card, wire transfer, etc. but was told the owner doesn't allow these methods. Feeling it was worth a conversation, I asked to speak w him. I offered to pay in full on debit, cover credit card fees, or even wire the funds, After a short discussion, he said there may be an option and walked away. Me and Erik continued w the sale and trade-in, signing docs and finalizing everything. The owner comes back a few minutes later, leading to the below conversation: Owner: "as an owner, I can do anything" Me: "fantastic, that's what I love to hear!" Owner: "and I would be STUPID to ever accept a debit card.." Me: "So no option to buy this today" Owner: "well, you need to understand why" Me: "I understand why, you don't want to take any risk." Owner: "but I need to explain so you understand" Me: "Stop talking, I understand why. It's over, you won't do it, I'm just going to try the other location closer to my house next time" He then says verbatim, "Oh, so now you want to be a fu-king douche bag and not be my friend?" To be fair, Erik did warn me speaking w him was a waste of time... Within 2 minutes, I went from ecstatic to be buying an Indian to feeling completely disrespected and disgusted with this business owner. All because I'm trying to pay him $12,000 for a motorcycle. As a note, 4 employees witnessed this and 2 of them made comments to me after the incident apologizing for his behavior and implying he's not fun to work with. Outside of this conversation, the guy had seemed nice. Pretty rude a few times "have you ever even done a wire?" and "well, are you sure your bank account can cover it?" (At which point I pulled up my checking account and showed him to alleviate concerns) but I brushed these comments off as I look young and understand the stereotype. Obviously hits another level when he feels a sale is threatened.. Erik is great if you want to learn about Indian motorcycles, but after that, I'd strongly recommend buying elsewhere and not supporting this arrogant owner. He did say "ride safe" as I was gearing up to leave on my bike, so there's that.. *the business is of course free to respond, however, I would kindly ask they provide surveillance video should you try to dispute any of these facts*