I don't think there's any other spot I would recommend other than sunrise cycle I dropped my bike…read moreoff early in the week and I asked if I could order a tire to their location. They said that's fine. After four days of letting my bike sit in their shop while they worked on 100s of bikes all throughout the week, I finally came in because I got the news. FedEx had lost my package. They were Johnny on a spot. The front cashier ALEIDA asked me if I wanted to go pick up a different tire and I told her that was my only transportation I told her I could Uber, but she said that she wouldn't allow that. so she went out her way and picked up my tire for me so they could get started on my bike. The mechanic LOGAN came up to me. He said there's a lot of bikes in front of you, but I will get you done today. So after hours of him working on 10+ ahead of me the team stayed late just to get me back on the road talk about AMAZING service and care for other Riders. Big shout out to ALEIDA and LOGAN. Sunrise is a great team. huge respect 10/10 would definitely be back for anything.

I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great…read moreexperience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk. The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase.

Big Wood Customs serviced our Harley with a tune‑up and a new tire, and the experience was…read moreexcellent. The work was done right, the customer service was top‑notch, and the team was extremely accommodating. Great value and work. The shop is very clean and well‑run. Highly recommend.

I avoided this shop originally due to the lack of reviews on yelp, but as luck would have it my…read morebike darn near overheated right in front of the shop as I was on my way home. I stopped in to get my fluids checked and to get an oil change just to clear my mind for an upcoming road trip and what I was met with was the warmest group of guys imaginable. The oil change I received was on par with my expectations, but the service kinda blew me away. I found myself in a deep conversation about life with the assistant Wood (owner and also veteranhad in the shop that day and since it was hot Wood offered me a bottle of water. When I asked him later how much he declined to make money because he said it was too hot outside for me not to drink it..... wait what? You mean to tell me that I came in for a simple service and you not only did not try to upsell me or gouge me on the price of the change, but you gave me free water?... Where have you been all my life? He suggested a few mods to my bike from admiration and not from (where is my next dollar coming from) this right here is how you keep a customer. I will be back for some bike mods in the near future. This guy is the truth. I would say this is the mom & pop shop you have been looking for for that tailored customer service experience.

We purchased our Certified Pre-Owned BMW Motorcycle here at Adventure about two and a half years…read moreago. My husband, at the time, had a 2008 Hyabusa Motorcycle, which was more of a "race style" bike than my hubs was comfortable on... he didn't know exactly what he wanted but he knew he liked the BMW cycles, so he stopped in for a visit. They showed him the 2011 BMW 1200GS (pictured) and he fell in love. One major advantage to buying motorcycles used is that they often come with accessories that they didn't leave the factory with. In the case of this bike, it came equipped with expandable saddle boxes and a GPS unit mount. Unfortunately, the GPS was not included but they did have it available and in-stock, so we purchased it as a part of our financing package. We did go home and sleep on it, did some extra research on the bike and the value, then returned the following business day (in the hopes that it was still there) to say "yes!" to the... bike. The purchase was seamless from start to finish. Financing approval was simple via BMW Financial with a decent interest rate and no early pay-off penalties (we did recently pay it off early and they were true to their word)... we never had any issues with communication or payment processing. We overpaid by a little each month, which allowed us to skip a payment if needed because the additional payment counts toward future balances due. We also returned to Adventure BMW for service intervals and had an awesome experience. Their service department has reasonable pricing (for both parts and shop time) and did an awesome job of communicating with us while the motorcycle was in their care. Two and a half years later, still happy with our BMW 1200GS ... we have moved away and don't have access to an awesome shop and service place for BMW and we miss Adventure that much more! When we move back to Virginia, this will certainly be our dealer and shop of choice once more!! Thanks guys!

I recently purchased my first, new BMW motorcycle from Adventure BMW; a 2023 F850GSA. After…read moremultiple visits with the sales department to settle on the make/model, and a recent 600 mile service inspection, I'm writing this review. While I am content with the end result--a fantastic new bike--the experience involved some challenges that I feel compelled to address for the benefit of both the dealership and potential, future customers. My three star review is based off these issues: - Poor communication by both sales & service departments. - Salesman used an outdated incentives & discount sheet. BMF Finance caught the mistake and I was ultimately refunded the money, but it required more of my time coming back into the store to resign all the paperwork. - Told after the maintenance was performed that my BMW warranty didn't cover the expenses, even though I specifically asked if my signature was simply authorizing the inspection to occur. I asked for clarification and received a joke about signing over the title. - No mention by any member of the Adventure BMW team of the BMW MOA and the perks, benefits, or discounts for joining. Considering my significant investment in a new Motorrad riding suit, heated winter gear, rain gear, and a navigation system, the savings would have been significant. If you find yourself dealing with Adventure BMW, my recommendation is to be proactive in advocating for your needs and preferences. Clear and explicit communication is key, as it seems the research burden is on the customer to ensure all aspects are well understood. Some stores pride themselves on customer service, but you'll be lucky to get a proper greeting when you walk inside or finish a complete sentence before being interrupted by the service department. On BMW forums and social media pages I've read about the culture and sense of belonging amongst BMW owners and enthusiasts. In my experience at Adventure BMW that culture does not exist. While I acknowledge the challenges, it's important to note that, in the end, Adventure BMW did deliver the exact bike I desired. As long as the service department maintains my bike in pristine condition, our transaction can be considered mutually beneficial. I look forward to smoother interactions in the future, hopeful that Adventure BMW will continue to refine its customer service for a more seamless experience.

Such A Great Experience! I got referal from a former employee to call and speak directly with…read moreOwner! Such an amazing shop and great customer service and staff. Owner and His Wife are lovely and The Bonus Family Member Millie was super cute and welcoming. We got our son the best gift ever a Dirt Bike. The owner threw in a helmet and the whole experience started to finish was great!

Thank you for the service on my motorcycle. These guys are professional, responsive and got my…read moremotorcycle repairs done expediently. Very happy with their service. Thanks Sam!

great service, great people. fast turn around…read more ..............;..................................................................................................

The crew at Cycle Word are great! I walked in on a Saturday at 1pm with a loose tire and rim…read morereplacement and they got me taken care of on the spot! Highly recommended with great customer service!

If you're a Brad Pitt fan like I am, then you know the Curious Case of Benjamin Button really…read morehighlights Indian motorcycles (and honestly, who doesn't love Brad Pitt?). I digress!!! Seriously, though, this is a nice but hidden dealership here in Chesapeake close to the water tower and Red Bones. It's surprisingly decent sized on the inside, despite its unassuming storefront. They offer a decent selection of vehicles for your heart's desire. The staff are helpful and friendly. I'm in a bit of a hurry, but I will definitely check this place out again when I have more time.

Not great customer service. Stood at the counter and asked a question. The man responded and said…read morehe would look for it. Then we were blatantly ignored like they did not want our business

Pat is very talented. Did a great job installing a custom swing arm and rear brake caliper. He also…read morecut some custom spacers for my rear shocks which made a huge difference over the ones provided by the manufacturer. Safety is really important to Pat and he will make sure your bike is safe to ride. Had a little hiccup when I got the bike home but Pat immediately took ownership and resolved the issue and while he had the bike he even drained the primary and adjusted the clutch at no extra charge. Pat also solved an electrical issue with a turn signal that other shops had said they fixed.

How can you go wrong with $5 for Live music, cool rides, a bikini car wash and free brews?! The…read moresimple answer is: YOU CAN'T! The weather was perfect for their 99x Rock event. I'm always looking forward to these things. I've even been by the shop to see what they could do with my ride and they were honest with the pricing and everything. You don't see that often in these shops. Most of them get your bike in there then nickel and dime you left and right until you're reaching for your wallet and it's empty. I can't wait for the next round to see what they have worked on in the garage! Great job fellas!

This place has some history to it, a lot of it is still hanging about in the dust coating the…read moreshowroom floor. Don't take this the wrong way however - there is a certain amount of charm to an older dealership that's survived the ups and downs over the years in the motorcycle industry yet somehow continues to open the doors every morning. It establishes an unspoken trust in an industry riddled with untrustworthy types. Take it from me, I used to work in it. Having said that - this is the motorcycle shop an enthusiast, weekend warrior or someone just starting out can buy a bike, get it serviced or fill a parts order without having to second guess the professionalism or integrity of the staff. That's increasingly rare these days but appreciated nonetheless.

I brought in my 2003 Magna that hadn't run in about 22 years and Mike made that thing purr like a…read morekitten again. I filled out the appointment details online but didn't hear back from them so I called and one of the mechanics told me "I'm too busy to pay attention to that online BS just bring the bike in and we'll look at it". They are busy and it took them about a month to get the repair estimate but once I gave the go ahead they were terrific about keeping me updated about the status of the work being performed. After Mike got done working on it and I took it down Tidewater on the way home the bike ran like brand new. Of course it helped that I had drained the tank before putting it into storage. Real old school, reliable way of doing motorcycle maintenance.