Never gave me an estimate, never gave me a timetable. Had my guitar for a month. Don't go here…read more Go somewhere else. Not a professional. SHAME.

Wick is still remarkable. When your luthier sends you this before 8am AND he returned from vacation…read morejust to get it done for your son, you know you've found not only a great luthier but a great man. From day one of meeting Wick, he's treated Randal with dignity and respect even though Jr was just a boy with a simple guitar. If you play a guitar, you need a luthier and Wick is the best. Thank you for keeping my son's Taylor "smooth as butter" - Jr's words. @wicks_guitar_shop

We have been renting our son's instrument from Brook Mays for about two years. During those two…read moreyears we've had to exchange his instrument for a larger size a couple of times due to his growth.The service we have received has always been great! There is always someone welcoming us when we walk in the store, and they are always knowledgeable about the rental exchange process. If the instrument we needed was unavailable in the Arlington store, they would get one in quickly and keep us informed during the wait (usually about a week). Recently, we had the misfortune of his viola being taken and had to call for a replacement. Since we had the rental insurance in place, this process was as simple as the exchanges we had done previously. However, this time, the store manager went out of his way to drive across DFW to pick up the instrument we needed so that our son didn't have to miss a full week of rehearsal and practice time. Wow!! We were blown away, we had offered to make the drive if they were able to find one in the area, but Steve took customer service to the next level to help us out!

The absolute worst customer service I've ever received. I Was sold the wrong string for my…read moredaughter's cello due to the store mislabeling the package. The lady working was rude and argumentative. The package was not even opened and she could see the sales history in her computer. She finally agreed to exchange it for a string she said should work as this was "partially" their mistake. I was then charged $5 more dollars because the one that should work was apparently more expensive. It gets better...... the package on the one we paid the additional amount for was opened and had a higher price tag over the lower one. They lost a customer today!!!

My daughter is starting band in Jr High and I needed supplies. Was going to go through Amazon, but…read morethey couldn't deliver everything on time. Went to Rivard and they had everything in stock, provided incredible personal service and I saved money over Amazon's prices. Anything I need for band will be bought here. I'm not too far away, but if I were, I would make the drive for the service and price you get here.

I took my trombone here to have a rotary valve fixed. I drove all the way from Waco because I had…read moretried to get it fixed in Waco and they could not fix it. Long story short, these guys refused to let this trombone defeat them. They did a great job and the price was very reasonable in my opinion. They also did a repair on the case and fixed a small dent in the tuning slide. I will not hesitate to go back there in the future. They also carry some really nice instruments for sale and a lot of accessories too. Excellent instrument repair shop!!

Helped me out in a pinch! Great Wylie for a small town! Will be back! Although in an antique mall,…read morethey had what I needed and was in and out without any hassle! Highly recommend!

The booth in the antique mall is about 10x10. It's mostly old LPs and a few ukuleles and guitars…read more It's one of several dozen small booths in an antique mall. If you want Selection and an experience, this will take all of 4 minutes to browse extensively. If you're at the antique mall and want to browse LPs, it's probably fine. Not quite Guitarasaur. More like GuitaraGecko.

Great selection of acoustic and electric guitars as well as many other instruments. Friendly…read moreknowledgeable staff!

I have to say I had a wonderful experience getting my new Martin at Tarpley music. I went to a…read morenumber of stores in the DFW area, but not treated me as well as the folks at Tarpley. They really went out of there way to be welcoming and extremely helpful. I recommend them highly. Really great experience.

I have been working with the Buraks for almost a decade. They have always produced quality work and…read moreprovided excellent customer service. I worked with Nicholas a few weeks ago because my cello was in dire need of repairs. I got my bridge, soundpost, and strings replaced, as well as a seam repair, for a very fair price. Nick was communicative the whole process. Edward (my cello) came back as good as new. My previous cello was made by their luthier, and it is still in excellent condition. I am very fond of that instrument. I trust Wayne Burak and Associates with my repairs, upkeep, and everything else associated with my instruments. I highly recommend them to anyone.

I was extremely impressed by my experience. It's my experience that if a violin shop doesn't ask…read morequestions about your level of playing, your preference in tone, your budget and so forth, it's not worth a visit. Burak asked all the right questions, brought violins specifically for the preferences I shared. I had his undivided attention for an hour while we went through an impressive number of violins...at least a dozen. He didn't pressure me. He gave me honesty and the freedom to pick an instrument that I enjoyed. He discounted a new case and even offered a free rehair for my bow. Amazing service. A kind man. Tremendous selection. He remembers your name; he makes sure he has your best interest in the center of the sale. I live quite some distance from their shop, but they have a very happy customer.

Tried calling to get information, the guy on the phone wouldn't give me any info. I told him I…read morerealize I'd need to take it in so they can actually see what they're working with I was just calling to get general info and prices or the services they offer. Guy on the phone ended calling me an idiot after I said there's no customer service on this phone call. Don't come here!

He's a busy man because he's good at what he does! Just need to expect to wait but it's worth it!read more

Don't go here, the music school seems legit but the repair guy is a charlatan. Says he teaches…read moremartial arts too, my kid took martial arts and they always stressed doing the right thing and being respectful. John has been paid, the bass is not fixed, that's not doing the right thing and it's not respecting your customer. I wish I had gone somewhere else, this was a horrible experience.

fantastic teachers. they really listened to my students needs and did exactly what I wanted.read more