As a mother, teacher, and school owner, I rarely leave negative reviews. But after our experience…read morewith Creative Soul Music School in Southlake, I feel a responsibility to share our story and warn other families. We enrolled our 6-year-old daughter in their music camp which is advertised for children ages 3 to 6. The camp description promised singing, bubbles, and playful music activities ; a joyful, age-appropriate introduction to music. But that is not what we got. On day one, there was no singing, no games, just a group of older kids doing more advanced performance work. Our daughter was the youngest in the group, and we had no idea why the experience was so off until I emailed the school that night. Only then was I told that she had actually been placed in the 7-and-up camp instead, because the younger group that week was mostly made up of 3-year-olds. We were never informed of this change ahead of time and had no chance to consent or opt out. To make matters worse, the group she was placed in was filled with children who already had music experience, most of them returning students at the school. I watched as they sat in a circle introducing themselves and listing the instruments they played. Our daughter had no experience and sat there with her stomach in knots, completely overwhelmed, intimidated, and teary-eyed. When I quietly asked the instructor if he had experience supporting children who are nervous or new to music, he replied in front of her, "No, I don't really know how to do that." He wasn't mean, but he clearly didn't have the training or instinct to help her feel included. No effort was made to support or reassure her. Eventually, I asked for help at the front desk, and a kind employee named Kenna offered to sit with her and gave her some coloring to do. That was the extent of her first day. No music, to group fun, just coloring off to the side. We were told Kenna wouldn't be available past Tuesday, so it wasn't a sustainable solution. The next day, we tried again, but it was worse. The kids had already formed performance groups. Since our daughter hadn't been part of the group activities the day before, she had no place to go. We stood in the room waiting for someone to include her, or offer some guidance. No one did. There was no plan. No effort. And our daughter bawled her eyes out begging to leave. She's been to several camps this summer and loved every single one. This was not typical first-day jitters. This was a terrible feeling for a parent, to leave your child in a place that has no idea what to do with her and makes no effort to figure it out. I reached out, hoping the school would make it right. I asked for a refund and when they wouldn't give me that, I asked if we could use what we already paid as a credit for private lessons with someone trained in early childhood. Instead, I was told we'd need to pay again and officially enroll in private lessons and then they'll grant me "free" make-up sessions as their offering. Why would we spend more money with a business that already failed our daughter, just to be allowed to try again? I cc'd the founder on my last message, hoping he might weigh in or show some care. He never responded. We had planned to sign both of our children up for fall music lessons here. But after this experience, the lack of transparency, the lack of support, the refusal to make it right, we will not be returning. I'm sure they will reply to this review with their version of events, but these are the facts. Our daughter was placed in the wrong group without our knowledge, received none of what was promised, and was left feeling anxious, out of place and in tears. And the school chose to keep our payment instead of doing the right thing. Please think carefully before enrolling your child here. The marketing sounds wonderful. The follow through was anything but. It's a cash grab and they'll take anyone they can enroll, in whatever group, at the expense of the child.

I am not one to typically leave reviews unless I absolutely love a place. Unfortunately I cannot…read moresay that about this music school. My daughter started lessons here on September 2, 2025. From that date until November 11, 2025 we had 11 scheduled lessons in those 11 lessons 3 times the teacher was not there. One of those times she just forgot it was Tuesday. On top of the 3 lessons that the teacher just wasn't there she was at least 3-5 minutes late for the ones that she did show up to. Their policy is to NOT call and let the students know that their teacher won't be there but to just put them with someone else who doesn't know where they are and with no regard as to teaching style. It feels like overall the business just wants to get as many kids as possible through the doors. The lady who works the front desk at the Hulen location on Tuesday is amazing and is very kind and helpful about everything.

I have been following these guys around Tarrant County for over 20 years now. They are my most…read moretrusted go-to for guitar work, and I feel blessed to be in their vicinity. Family-owned, three-generations of luthiers, honest, knowledgeable, and courteous...can't say enough good things about them. As other reviewers have stated...you will have to wait a little bit....but that's because they are "in demand" and they don't rush the job. They are thorough, and you can tell they take great care to do the job right the first time. Love this shop!!

Got my very first lefty Les Paul after playing Strats for 45 years. First mail order Les Paul to…read moreboot.....and as luck would have it it arrived with a broken headstock. Many sad faces! Took it to Steve-O-Rino and when I got it back you could not tell it was ever broken, no sign of the breakline, and set up was excellent. Many happy faces! They are now doing a lefty Nashville Tele conversion for me and I cant wait to pick it up. Great quality work at reasonable prices...quality aint free!

Awesome store, we love Tony's muzic. Guy knows his stuff!*I highly recommend Tonys music. He fixes…read moreamps, he techs guitars, and is an awesome guy.

Tony's Muzik is an awesome guitar shop. Great selection of…read moreguitars , amps and excellent customer service. Great place to get setups done or any repair needs.

My daughter is very musically inclined. So we decided to grow her gifts by getting her lessons…read morehere. The staff is very polite and friendly. The facility is clean and they seem to be well educated with music. Chaz(?) is her instructor and he has such a kind gentle spirit about him. He's very encouraging and knowledgeable. I'm very pleased with this place.

I got my wife a new Yamaha keyboard here that was more advanced and less expensive than one on…read moreAmazon. Plus we were able speak to someone with expertise and the ability to demonstrate how it works. This place is stuffed to the gills with instruments of all sorts and price points also.

Have frequented this particular location several times for various reasons (purchasing of a new…read moretrumpet / trumpet servicing / random accessories for French horn). Every time I have come in the associates have been very professional, friendly and helpful. The location is well organized and clean.

I ordered a trombone for my son as a Christmas present more than two weeks ago. I was told that it…read morewas at their warehouse in Kansas City and that it would arrive within 2-7 business days. That' didn't happen. I called several times and they didn't know or couldn't find it. I told them that Christmas was a week away and that I needed a status of it. I received no assurances. Today, 12/21/24, I got a call that inform me that they were still working the issue. It broke my heart knowing that my son would not get his Christmas present. I spoke to my son and told him that I would make it up to him somehow. Will not be buying there again.

We have been renting our son's instrument from Brook Mays for about two years. During those two…read moreyears we've had to exchange his instrument for a larger size a couple of times due to his growth.The service we have received has always been great! There is always someone welcoming us when we walk in the store, and they are always knowledgeable about the rental exchange process. If the instrument we needed was unavailable in the Arlington store, they would get one in quickly and keep us informed during the wait (usually about a week). Recently, we had the misfortune of his viola being taken and had to call for a replacement. Since we had the rental insurance in place, this process was as simple as the exchanges we had done previously. However, this time, the store manager went out of his way to drive across DFW to pick up the instrument we needed so that our son didn't have to miss a full week of rehearsal and practice time. Wow!! We were blown away, we had offered to make the drive if they were able to find one in the area, but Steve took customer service to the next level to help us out!

The absolute worst customer service I've ever received. I Was sold the wrong string for my…read moredaughter's cello due to the store mislabeling the package. The lady working was rude and argumentative. The package was not even opened and she could see the sales history in her computer. She finally agreed to exchange it for a string she said should work as this was "partially" their mistake. I was then charged $5 more dollars because the one that should work was apparently more expensive. It gets better...... the package on the one we paid the additional amount for was opened and had a higher price tag over the lower one. They lost a customer today!!!

Xiaobo is an excellent piano player, and excellent teacher. I am an adult with some musical…read morebackground, but always one note at a time. I have never played piano. She has helped me learn a number of techniques and songs. I can't play everything yet, but I can play quite a number of songs. I also think she would also be excellent for children learning piano. She has true joy in teaching.

From the owner: As a music educator for over a decade, Xiaobo has had the good fortune of encountering a wide…read morevariety of clients who in turn, have taught her the definition of talent, wherever those sparkles, tiny or huge, which are always shining and which are always there to be seen and heard. She has also been tremendously humbled by witnessing the joy of music-making, redefined. She will bring the knowledge, memory and humility from her 19-years’ tenure of teaching to her clients, to walk the path of discovering about music and themselves together, of whatever gratification of sitting in front of the piano means to her students; whether to soar in competitions or festivals, or to just play, and play, and play, for themselves, for their loved ones.