The Hallmark Health Gastroenterology office at 51 Montvale Ave in Stoneham is one of the most…read moreprofessional and welcoming offices I have been to. From Nicole at the front desk who is so pleasant and welcoming to the medical assistants who are professional and kind to my Doc - Dr. Clark who gives the best care and answers all questions completely. I highly recommend this office. Dawn

Misleading business practices. I was told I would only need to pay $60 total for a visit, Aetna…read morespecialist fee. Got a bill for $335, because Aetna put it all in my deductible. Obviously Aetna sucks, but I never should have been told it would be a total of $60 for my visit. I should have been told it was a $60 upfront fee, but there may be a further payment required. I called and was told I should have read the entire, long contract I was handed when I arrived for my visit. It said that I was responsible for any additional costs after my insurance provider processed the bill. I *had* read that, and *had* asked the question of "how much will I actually have to pay, worst case scenario" specifically because I had read that and was worried. I was assured $60 would be all I owe. So I signed it. Probably a moment of weakness on my part, shame on me for trusting this practice. I'm now legally on the hook for $330 for a session that only led to "you need an endoscopy", when I was assured by an employee of Digestive Health Associates that I would only owe my deductible of $60. On paper DHA can claim no misleading practices (unless I had thought to record my conversation with the receptionist). So can Aetna. But no party in this supposed "healthcare" industry cared at all about me, and for that, I recommend looking elsewhere for a more ethical & caring practice.

Dr Ardolino and his entire staff went out of their way to treat my sister who was dealing with…read morememory disease in a caring and patient way. Dr Ardolino ALWAYS responded to calls almost immediately. Great practice that anyone would be comfortable with.

When you start reading reviews for IVF clinics--especially larger ones like Boston IVF--you'll see…read moreeverything from glowing five stars to stories of heartbreak. After going through it myself, I've learned that it's not really about the clinic itself. It's 100% about the team you work with. And if you're lucky enough to work with Dr. Emily Seidler and her incredible team then you've found the gold standard. We had a really difficult start at Boston IVF and came close to switching clinics entirely. The care we first received was impersonal and left us feeling completely lost. At first, we thought we could tolerate that if it got results--but over time, we realized our specific needs, questions, and goals weren't even being considered. The doctor was focused on what they assumed we wanted, rather than actually listening and working with us to maximize our outcomes. And then we met Dr. Seidler--and everything changed. Dr. Seidler is one of those incredibly rare people who is both deeply brilliant and genuinely kind. She doesn't just follow a set protocol--she pays attention. And I mean, really pays attention. When I did my first egg retrieval under a different doctor, we ended up with 7 eggs--and a massive insurance headache. We felt completely failed by the system. Then we met Dr. Seidler. She took the time to understand us--our goals, our history, our insurance limitations--and helped us make smart, thoughtful decisions that were truly in our best interest. Under her care, my next retrieval produced 22 eggs. That wasn't luck--that was her tracking how my body was responding and adjusting the protocol with care and precision. She stayed engaged, curious, and genuinely invested. She noticed things. She remembered things. She made us feel like we actually mattered--not just as patients, but as people. That kind of brilliance and humanity in one person? It's honestly a unicorn-level combo. And then there's Robin and Nikki, the two amazing nurses who make up the rest of this dream team. These women are absolute rocks. IVF is emotional, confusing, and full of logistical twists and turns, and they helped us navigate all of it with so much grace, clarity, and PATIENCE. They fielded every voicemail, email, and question (and yes, I had many!), and always responded with such kindness and patience, like I wasn't being overwhelming--even when I 100% was. Their kindness didn't come from a script--it came from presence. From actual care. And you can feel the difference. Thanks to this team, I felt supported, seen, and in incredibly capable hands at every stage. Their combination of expertise, compassion, and steadiness helped me stay grounded through a process that is anything but predictable. They didn't just guide me through treatment--they held me through it, with so much heart. And now, after three egg retrievals and three embryo transfers, I'm sitting here, 20 weeks pregnant, feeling this little baby kicking (!!) as I type--and the gratitude I feel is hard to put into words. I know I will carry this team's impact with me for the rest of my life. Dr. Seidler, Robin, and Nikki didn't just help us get here--they gave us the gift of feeling truly cared for in the most vulnerable moments. I will never forget what they've done for our family. If you're wondering whether Boston IVF is right for you--my honest advice is this: don't just look at the clinic, look at who you'll be working with. The right team makes all the difference. And with Dr. Seidler and her team, you'll be in the best possible hands. Their care changed everything for us.

I had a wonderful experience with Dr. Seidler and would recommend her to anyone struggling with…read moreinfertility. In my experience she has been caring, compassionate, and always responsive to my needs as a patient. I was diagnosed with stage 3 Endometriosis and following laparoscopic surgery performed at BIDMC I was able to get pregnant from one IVF cycle with a fresh embryo transfer. My wife and I are overjoyed that following a long wait for surgery due to COVID-19 I was able to get pregnant so quickly. Thank you Dr. Seidler!

The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

I have been to see Dr. Ortiz here 3 times now over the last few months. I am extremely impressed…read morewith both Dr. Ortiz and this office. I find the front staff to be extremely kind and helpful, the lab has always done a good job with blood draws (and I'm someone who gets that feeling of being in a tunnel typically, and I've done really well with them even while still having trouble at other labs). Dr. Ortiz in particular is caring, takes the time to listen and answer questions, and is very careful and thorough. When some of my results were borderline he sat down with the practice and talked the details over to make sure we were on the right track. I'm seeing an endocrinologist in the hopes of having of getting pregnancy and having a safe pregnancy, otherwise my lab results would not warrant a endocrinologist. I very much trust him in this process.

I worked in healthcare for 30+ years. They started me on a cgm routine. No up-front information…read morewas given about if one doesn't work, what to do. They never told me I have to go to the manufacturer and fill out forms if the glucose monitor doesn't work. They suck. SOOOO poorly run. Never get a callback, ever. Waste of time and money! Don't go there!

Apparently you have to be very ill to get an appointment with this office. My physician referred me…read moreto this office because they are unable to regulate my thyroid but they declined to take me as a patient. Not sure why an endocrinologist would not be willing to help with thyroid issues. Don't waste your time.

Staff does not pay attention to details. Staff is not friendly. Most of the time there is no eye…read morecontact when you check in. Unfriendly office. Doctor is friendly enough but fails to give concrete advice, does not make changes to my meds even though being diabetic and having many low sugars in the middle of the night. He is an Endocrinologist and has checked my feet once in 15 years. I am DIABETIC. He tells me that he "thinks" I have Cushing Syndrome, but not sure. He has been saying this for two years. His practice was supposed to be dissolving and I never got a letter stating this. One of the unprofessional receptionists told me over the phone in a less than professional manner. My chart is intertwined with another patient's chart and St. V's billing dept and Vice President's office cannot seem to fix the problem. It has been over 6 months of me making call after call to get someone with a clue to fix it and have been unsuccessful. Steer very far away from this practice!!

No longer part of Grove Medical. Now working at St Vs and seeing about 1/3 the patients as he has…read moretaken a teaching position.

Appointment making was easy. Pre appointment directions were clear and easy to follow. They took…read moreme in right away,a bit earlier than appointment time. They sensed my anxiety, but explained everything. The procedure was painless, and I reciceived some immediate feedback. Every professional from reception, nurses, anesthesiologists and physicians were professional, expert, empathetic and kind. Thank you.

I just had a colonoscopy done there yesterday, and I was so impressed with the whole experience, I…read moreHAD to write a review! Every single aspect of my experience, from the front desk gal, to the nurses, anesthesiologist, to the Dr., was exceptional. I felt extremely well-taken care of, and - although this may sound weird! - I actually had fun with everyone. If you're in the market for the services they offer, I can't recommend them highly enough.

I saw Kristin for 7 months due to me out growing the world of pediatrics. She listened to my…read moreconcerns and was extremely helpful and supportive when I mentioned that I wanted to try the weight loss shots before I did any sort of weight loss surgery.

The folks who answer the phones are very rude…read more They also made a mistake with my appointment date and didn't seem to care.