We went in to return sale items after being informed by the sales associate that the items could be returned. When we tried to make the return, the sales associate said that sale items were final sale and could not be returned. Manager was not in-store and was contacted to see if an exception can be made. Eventually we were given the option of returning only for items on the sale rack but there were limited options and furthermore no sizes were I could make an exchange. After explaining that we were told an exchange could be made, sales associate denied that she said the return can be made. I do not recommend shopping here. read more

I bought a skirt here for my daughter. It had an elastic waist so I thought I could get by without her trying it on since I don't live close by and she was in school. Well, it was too big. Two weeks later, I was in the neighborhood and wanted to return it. Clerk refused to issue a credit to my credit card. She says it is their store policy to only give merchandise credit. The tags were still on! Totally unreasonable. I understand that if the product were worn or damaged, store credit would be appropriate. I will never shop here again and strongly caution anyone else for the same reason. Seems illogical especially since the clerk claimed the policy was due to it being a small business. I shop these types of businesses because I get better service. Not true here. read more

Shame on you, Momma J for writing a terrible review about this wonderful store. These ladies work extra hard to help every person, who walks through the doors. I personally have seen them giving stuff away for free to people in need. They support more charities than you can imagine. I wouldn't go anywhere else. It is for people like you, who don't have any class, that hurt small businesses. But the best part is, Momma J: The staff at Sydney b doesn't have to live with you, you have to live with yourself. Sydney b has the best customer service!! read more

Please be aware this store absolutely will not refund your money or your credit card for any purchase, even if brought back within the "return period." ALL sales are FINAL, not just items marked down "on sale." If you buy a regular priced item as a gift, and bring it back the next day because your daughter-in-law doesn't like it, too bad. They will only give you an in-store credit. NO REFUNDS ever! BTW they claimed to us that it was their store policy because their MasterCard terminal was "so old" that it was incapable of issuing credits - not true. All MC/Visa terminals are required by law to meet standards and be up-to-date; otherwise could be hacked. When we bought the items the sales girl said full priced items could be brought back for return, just not sales priced items. "Return" to me means "Refund," not an "in-store credit." I will be shopping elsewhere in the future. read more

This past weekend I visited Sydney B.'s for the first time with my 4 year old son. We were exchanging a gift he had received for his birthday and he was beyond elated to be able to pick something else out. When we provided the gift receipt and product we were returning (a puzzle still sealed in the original packaging), we were told the return could not be accepted because it was past the allotted return policy of 2 weeks. I had not noticed this return policy on the receipt and reiterated we weren't looking to return it for money or credit, simply an exchange for something else, even willing to purchase something MORE expensive. I was then rudely told the return couldn't be accepted because I was "well over" the return policy's time frame (by 2 weeks) and it just "couldn't be done." When I pointed out that the store is STILL selling that same puzzle right there on the shelf next to where we were standing it made no difference. I would have requested to speak with a manager, but come to find out, it was the store owner and manager that provided this service to me. I then had to explain to my 4 year old that the reason he was not leaving with an exchanged item of his choice was due to the extremely poor customer service we received. We will not be returning to Sydney B.'s again and instead will continue to support and recommend The Cedarburg Toy Company to all of our friends and family. read more

Poor customer service unless you look the part of a rich North Shore person. We took our money elsewhere and we're actually treated well. Don't judge a book by its cover. These people do not know the first thing of customer service. read more

We have shopped this store 6-12 times a year for the last 12 years...always making a purchase after eating at Panera with grandparents. Infant shoes for $50, fancy shoes for $90, cozy pajamas at $40, gifts for others and toys galore. Tonight my twins asked to get a jump on the store as I still was enjoying conversation. I sent them. They were treated poorly by the clerk. Made to feel un-welcomed! When I questioned them and the clerk, I was told under 12 were not permitted in the store without an adult. (My children are 12 1/2.) She went on to say "Because they sell candy on 1/2 days of school (please know it is July) young kids steal." I said so let me get this straight you assume due to some other incident my children are going to steal and are not welcome in your store. Her response was "yes, sorry if you don't like it!" Of course we will never return there again nor will I recommend it to friends or strangers! So disappointed but I know there are many other boutiques that actually welcome the children they are targeting! read more

I went to Sydney B's today for the first time and found it to be an outstanding shopping experience. There were two young ladies working at the time and they made me feel welcome the moment I walked in. The store has a very unique selection of children's clothes toys and games you won't find anywhere else. Its a great place to check out for unique gift ideas such as puzzles, educational games and bath toys. They carry gifts for first communion as well. The store is very clean and organized despite the fact that they are currently under construction and expanding to the space next door, which will double their size. I will definitely be back soon. read more