Took my mom's coats in after she passed, hundreds of dollars in value. I received an email to pick up my offer by the 10th, but they had already "donated" her beautiful coats and took my bins! My cash offer was only $13! Really poor business practices. I will not be returning. read more

Great employees who are professional, kind and helpful. I always find the most unusual items at their stores. It's a great asset to the community. read more

Fifth-Main - Love the jewelry selection at Fifth-Main. I always find something amazing like this French Kande ring and the silver and topaz one as well. - Women's Clothing Near Me - Thiensville, Wisconsin

I saved my son the time, thankfully, in bringing his sport coats to the Mequon store on their same-day only Wednesday buying. There were about a dozen classic sport coats Brooks Brothers, Ralph Lauren, etc. I waited in the store, as is required, for over an hour. In the end they offered about $11 in trade credit for all but 5 of the coats (that equates to $150 per). An insult to say the least! In my hour browsing the store, I couldn't even find anything to purchase using the nominal credit. Unless one is looking upscale, the majority of their merchandise isn't worth purchasing. My son would have been beyond angry for having wasted his time for nothing!! In the end I left the remaing sport coats for them to donate. Anyone itemizing their taxes would be better off donating and taking the tax deduction. NEVER AGAIN!! I have taken my own things there previously and thought they were getting very tight with their payments and questioned if I'd bring anything there again. This latest escapade only solidifies my thoughts. I'll find somewhere else, maybe Boz's. read more

If you are going to shop and make purchases- then okay, it's a place to find fairly common clothing items and similar. However, if you are considering working with them for their sell or trade, be aware that the cash option really does not exist and they only offer "trade credit" that can only used to purchase items from their stores. They cover themselves by stating the cash or trade value is at their buyer's discretion. I waited in the store as 4 other people had their items reviewed and every one of them received only the trade credit option. And you have to wait more than a month after dropping something off before they will let you come back to review an offer. Not good. I suggest you sell or trade elsewhere unless there is something in the shop you really want. read more

So disappointed with this store. Bought a coach leather purse and realized when I got home there was mold growing inside the inner pocket. Disgusting and dangerous to health. Brought it back right away with TAGS ON and they told I couldn't return. They couldn't even offer me store credit. Likely that there are other bags in the store now with mold growing on them as well (purse was behind a case stored next to multiple other Coaches). Buyer beware. read more

I found a cute purse that I just had to have, my assumption was that the shoulder strap was in the dust bag inside. It was not. This was discovered while still standing at the checkout and the girl still had my card. I told her that I no longer wanted the purse as it was not complete. I was told that the transaction had already gone through and couldn't be reversed. They would not accept a return, I asked for a manager and was told the same thing. Absolutely atrocious behavior for a business; I hadn't left and returned I was literally still standing there and hadn't even received my credit card back yet. read more

Good experience today, my first visit. Choose a shirt today on sale for only $5 but realized after I left that it was not going to fit. They happily allowed me to exchange it. And all staff were quite helpful. read more

Everyone here is so professional and kind even to some of the more difficult customers and it's very appreciated! This is an adorable staple to the community and the finds are always epic! You can find the nicest brands at great prices! They also offer credit when you trade in the nice pieces from your closet that don't see the light of day anymore! Thank you to the nice staff at fifth main and I'm so happy my mom and I found it! read more

quite disappointed in this place. I took in 3 coach purses, one brand new Dooney purse, 1 Michael Kors purse to sell along with a lot of nice dresses, maybe 10 all together. I called them back two weeks later, after not hearing from them, they told me they texted me, which I never got, and because I didn't reply they took my no reply as a done sale. I got $120 for all of that and it was only instore credit and they donated what they didn't want. Not a way to run a business! Poor standing in my book. read more

I wish I could give this place zero stars. I dropped off a basket of items to sell. They had me sign a contract and gave me a window to come and view my offer two weeks later. Those two days passed and I wasn't able to stop in. I came in a few days later to find that they had "DONATED everything they didn't choose to keep." Including the basket I brought it all in with! Unreal! The sales person kept recycling her talking points about how it's my responsibility to come in during the hours of 10-5 on those two days. I asked her if others had complained about this and she said others have. I suggested that she consider alerting people to this policy separate from burying it in a lengthy contract. Beyond all that, she didn't even offer an item inventory. So, for all I know, they stole all my stuff and gave me some lousy in store credit I'm too furious to ever use. What a racket! read more

I with LIZ K below. They text me to pick up the stuff they did not want. I had hours to get there that day. I came the next day and was told I need to come Thursday thru Saturday. I did but they say I was too late. They keep 2 items but they could not tell me which one. The others were donated. They wanted to give me $12 credit but I had to get it now or a specific time in a week or so. I told them where to go. I'll never go back. Zero stars. read more

Used to love shopping here. Prices have risen- you can buy new clothing on sale for the prices they are asking for used items. Plus treated poorly by management. Sorry will buy clothes somewhere else and donate used clothing to Goodwill. read more

So thrilled with this place. Have been struggling to find just the right top for a luncheon with old school friends who I haven't seen in years. Finally, today, at Fifth-Main I was successful. Wound up buying three LRL tops - so reasonably price. Then, went over to new location in Mequon (gorgeous store) and found a great pair of DKNY flats. Love you, Fifth-Main! read more

Why is it that, in the eyes of the employees at FIFTH-MAIN, the word "Contract" overrides Customer Service, Consideration, Common Sense, and Kindness. (I'm not going to bother with paragraphs, so bear with me while I ramble on.) I have been frequenting FIFTH-MAIN for many years. (Back when the original location was in Thiensville and Mikelle Flanner had painted a yellow line about 3' back, from one of the counters, and would sharply rebuke anyone who stepped over it. "Step back behind the line!" I avoided that yellow line. It was like a shock collar.) The store was lovely. I can't say that I was a major player, but I did my share of buying and providing items for store credit. The new store is impressive and it's easy to find great finds. My bone of contention is the Customer Service is spotty, in the department of Bring In Items For Consideration Of Purchase/Store Credit. Here is how it works. Customer brings in apparel. Customer signs agreement that, if FIFTH-MAIN wishes to "purchase" and of the items, a "Review date" is assigned so that the customer can accept the offer or take back the offered items. This date is one week from the day of initial visit. The customer ,also, has the option of releasing the "unwanted" items so that FIFTH-MAIN can donate them to St. Vincent de Paul. Here is where things get dicey. If, by chance the customer forgets to return on the assigned date, a store credit is automatically given, to the absent customer, and the rest of the items are sent on to the charity store. When I brought in 2 fairly large bags of clothing, boots, etc., I used a large canvas Lands' End tote and a French Market tot made of straw/ with leather handles. To each I attached an airline type tag withy my name, address, and phone number. I, also, made it clear that the bags were to be returned to me. They were not for sale. Fast forward to the next week. For a long time, it was customary to receive a text/vm stating that reminded the customer of the review date. Many times it said that the review was finished and the customer could come earlier. In the case of my last visit, neither was done and, as luck would have it, I didn't remember until late Saturday, after the store was closed. The next "Open" day was Tuesday. I did go then but, because the Dept. Of Let's Consider What You Wish To Sell, was closed, I would have to return the next Thursday. I was, also, informed that , though there was a store credit waiting for me, the remaining items has been donated ALONG WITH THE 2 TOTES AND ID TAGS. Picture a 75 year old woman throwing a major fit. It was ugly. This is where the lecture comes in . . . "You signed a CONTRACT. We're sorry." When I asked why I had not received the standard reminder, the answer was "Oh, we used to do that." I was told to return onThursday to settle with the offer of store credit. Now, here's the kicker. That Thursday I get a phone call, from FIFTH-MAIN, reminding me to come in that day for my store credit! Had they just done that, the week before, I would not be writing this novel on poor service. Of course, now I have $ for future purchase, but I made it clear that I would spend it and not return. For all the times that I provided items for their store, disposing of my personal items, that were tagged, and in spite of my request to return them, their lack of consideration was a slap in the face. Again, I was reminded of the contract that I had signed. Along with a disinterested stare, and a watered down apology of "I'm sorry." Shouldn't COMMON SENSE, COURTESY, CUSTOMER SERVICE, salted with just little bit of KINDNESS step up to the forefront, before one's personal items are tossed on a truck of a charity store? It's not like they were left, with them, for a week or more. No, these were given away one day after I failed to make my appointment. Sadly, Mikelle Flanner's staff crossed my "yellow line." A happy customer will remain devoted, in spite of some bumps along the way. But to be treated without regard of feeling, loses a loyal customer. read more

I live in the area and have dropped in occasionally to browse their selection. Overall I didn't think their merchandise was that exceptional and their prices quite high for a resale store. Most of the clothes were not high end designer. I didn't purchase anything. Last summer I took in a beautiful lace dress that I had purchased from Nordstrom with the tickets still on that was priced at $348.00 it was a Tadashi Shoji dress. I had purchased two dresses for my daughter's wedding and ended up wearing a different one because of the hot weather. They offered me $20.00 for it and were amazed when I didn't want the offer! Are they kidding me. I ended up selling it on ebay for $150.00. I also experienced the snooty sales people that some other reviewers have mentioned, they were not friendly or welcoming and I was never greeted or asked if I needed help. This isn't the type of service I'm accustomed to in Mequon-Thiensville and I'm surprised that they have survived this long. read more

Just don't bother. Sales people are rude, merchandise is so off and they have no idea how to price designer pieces. Over priced!

I took a bag of clothes and purses to the store on a Friday, a day noted on their website to be a day you could bring items in to get a quote. The first person I encountered behind the desk told me today was not a day they were reviewing items and giving quotes. I commented that the website said Thursday - Saturdays were day to bring things in. She responded in a rude manner saying that was not the case. After a short conversation she finally mentioned I could leave the items there but no one would look at them for 2 weeks. Once they were reviewed I would get a call to come in and take a check or store credit. When I was notified my items had been reviewed and that I had to come in within 2 days (really, it takes you 2 weeks and I get 2 days). I did just that and was told they were only offering "trade credit" and a check was not an option given what I brought in. Everyone woman that I have met at the Mequon location is very off-putting, act like they don't want to be there and just not nice at all!! I took all of my things back and will donate to Divine Consign or Goodwill! I will never walk into that store again. read more

I called and said I was going to bring a big load of clothing in. I told them that I had never been there before. I get there and they are very rude. Telling me I can not put this big box of clothing on the counter. They made me bring everything outside to take all the hangers off each item (which they never told me before coming to the store). I do this and bring it all back in and then they tell me that after they look it over, they would let me know if they would sell it. I brought in all New with tag items. Then they told me I would only get in-store credit (which I do not want as I'm trying to get rid of stuff-not buy more) which they should have told me when I called before I went there. They were not pleasant at all and very rude actually. I would never go there again! read more

I shopped here a few times in the past and never had a huge issue with the store until today. I witnessed the manager (who looked like the same person who commented in other reviews as the owner. Mikelle) rudely ask a few people to leave. They were very upset and did not understand why they were being asked to leave. They kept asking for an explanation, but she kept shouting at them and asked them to leave immediately. They said they shopped there before and were never told anything. They left looking upset and embarrassed, understandably. I too would want an explanation if I was asked to leave and I certainly wouldn't want to be told this in front of a room full of people. I then overheard the manager in the store talking with one of the other employees, telling her that she doesn't want PEOPLE LIKE THAT in her store. They were not being disruptive in any way. They were trying on clothes and the young girl in the group even said she was going to take one of the dresses she tried on. I told her it looked nice on her too. Then it struck me that this was racial prejudice. I'm not sure of the race or ethnicity of the people asked to leave, but they were not white, unlike this manager. All I know is that I will not step foot inside this store again. This woman made me feel very uncomfortable. I want to support small businesses but not ones that would treat people with such disrespect that she couldn't step aside for a moment to kindly ask them to leave and tell them why. Interestingly, there were other reviews online from minority women saying they were also asked to leave for no reason as well. That was when I decided I need to say something. Shame on that manager for behaving in that manner. You could have handled the situation much better than that if you actually had a legitimate reason for asking them to leave. It's sad to see things like this continuing to happen in this day in age in our country. read more

My wife purchased a dress at the Theinsville store and when she brought it home she discovered a hole on the shoulder of the dress. The dress was not marked as is and the store would not take it back and offered no store credi. Beware when you purchase items there or you could be out money if something is wrong with the item. Very poor customer relations. read more

I am truly disappointed and outraged by what i witnessed at the Boutique yesterday. I go here often because my friend who is a loyal customer told me about this store, so I know the salesclerks and the managers, and I have never had any issues with any of them. During their outlet sale, I was browsing through some of the racks and noticed a younger girl showing her mother and her friend the dress she tried on. It looked really pretty and I told her so. I went back my own shopping and then looked up to see the mother and friend being yelled at by the owner. I didn't see them do anything wrong, they were just browsing around while waiting for the young girl to finish trying on the clothes she picked out. The owner seemed very rude and hostile in a way i had not seen before and was adamant about making the three leave. It was completely rude and unfair of her. The three looked very confused and upset because they were just trying to understand if they did something wrong but the owner was not cooperating in any way whatsoever. I am shocked and appalled that this kind of behavior occurred at this store. As a customer, this is not the kind of service that I am used to seeing nor the kind of service I want to see towards my fellow customers. I am very disappointed in the management and how they handled this situation and I am disgusted by the fact that the owner can be so blatantly discriminatory. I am sorry to say that this business has lost the quality service it once had and will now be losing a frequent customer. To the owner, I am truly disappointed in how you acted towards those nice group of customers. That is not how we in Wisconsin treat our fellow neighbors. God bless read more

I think I get it. From most other reviews, there is a common denominator: good finds but poor service. Customers come into the store with high expectations, hence the business name: "...Boutique Luxury Resale" and "...Runway..." So you enter like, great, maybe I'll experience a taste of that boutique luxury. Only to, most likely, witness or experience firsthand just the opposite. Dear Management: perhaps have the marketing reflect the true, actual customer experience, or live up to the business' name. Also, stop debating with customers who review, this just reinforces what they feel. Everyone is allowed to share their own, personal experience, which may differ from how you perceived it. The customer truly is always right, even if you refuse to believe the notion. read more

I've shopped here and consigned here, and I'll continue to do so. Buying: The selection ranges from J Crew and Ann Taylor to Joie, Theory and Rag and Bone with a few high end designers thrown in. A lot of the top designer clothing is generally fashions that likely came from a much older (60, 70+) woman's closet, which is a bummer for me. However, I've found some good quality outfits. I do appreciate the amount of natural light in there, because on more than one occasion, I've seen stains or snags that I wouldn't have seen in a dimmer light. --For some reason, I've had a few sales ladies completely ignore me and act snobbish until I was ready to purchase, then all of a sudden they were nice. You can also hear them talking about other customer experiences which isn't professional. It's a small store, you can easily greet me and offer help, but you should also know that I can see and hear how busy you are or aren't. I would consider myself a frequent shopper and would actually love if there were a way to set up an account where my size and style preferences were on hand and receive a call if they just consigned items that fit my preferences. Otherwise, it's always a hunt or shot in the dark whether I leave with items or empty handed. Selling: 40% of their retail selling cost if you get cash back. I think that is fair and normal for a consignment shop. I was very comfortable with what I made off my gently used clothing. Clear timeline of when your items will be done and an offer will be made. The con is that it's generally a week or more out, so you have to come back in - but they'll extend your time if you let them know you can't make it right away. read more

I discovered this beautiful little thrift shop a few years ago at its Saukville location. You can tell the owner really takes the time to look through the clothes and pick the high quality stuff. I've even seen vintage dior and chanel at this store (not that I can even afford those brands in the thirft store setting). The store is also an online retailer, which means the inventory is constantly being switched around. I can leave there with 4 or 5 pieces and usually only spending $45.00-50.00. I like that. Its on main street Thiensville, so make a day of it and stop and at Bay's nails across the street for a manicure and Remingtons afterwards for lunch. read more

I love this place! I always find great clothes at really great prices. Everything I have purchased was in very good condition and has held up well. The shop is clean and well organized. Staff is friendly and helpful! read more

All the clothes are in super condition, and staff are friendly and helpful. They will offer to hold your bags or hangers while you shop - definitely an elevated experience from a plain thrift store or Goodwill. People complain about the high prices but that's why you should be smart and shop sales. They have at least one a week and offer 15% off for educators on Wednesdays I think. Anyway I don't really understand the hate, as an avid second hand shopper Fifth Main is definitely the gold standard for the Milwaukee area. read more

I brought in a few items to this business to sell just before closing. I was given a price for everything and I agreed and signed the contract, only to realize on my drive home that this was a very bad decision. I called the store back, but they were already closed, so first thing the following morning I returned to the store with my husband and we both tried to explain that I made a mistake and would like my items back as if I never came before, we spoke with the Retail Manager and the Owner Mikelle. We were given the run around, we were shown the contract I signed, they offered to sell my items back to me at their RETAIL price (not the price they paid me the night before), and at the end of the conversation they said they would think about it and call us back and they have not done so since. They claimed that a photographer was already taking pictures of my items, which obviously wasn't possible since I brought the items end of day and came back first thing in the morning explaining I made a mistake and wanted my items returned. I'm very disappointed that the store owner couldn't be more understanding or compassionate to my situation, but she was very quick to tell me that she's a lawyer. read more

I love shopping here! Every time I'm in town I shop here. Great quality clothes at great quality prices.

I agree with a couple of the posters here. It's a resale shop, yet the employees think they are working in a high end store. Rudeness is just the tip of the iceberg. I will not bother to walk into that business again. read more

DO NOT BUY ANY DESIGNER ITEMS FROM THIS BUSINESS. I went here over Christmas break and since I've been on the hunt for a Prada Vela backpack, I thought I'd check and see if they had one. I thought I'd won the lottery when they pulled one out! Boy was I wrong. There are a lot of ways to authenticate a Prada bag, but I will highlight 2 here. 1- EVERY Prada bag is lined. This one had no lining. 2- stitching on Prada bags is perfect. The stitching on this bag was APPALLING. I'm an apparel design student so I can eyeball a 1/16" in my sleep. Edge stitching should always be even and should not waver at all. Even I, as a first year apparel design student, get downgraded if my stitching hits 1/32" or 3/32". The edge stitching on this bag was a sloppy mess all across the board. In addition, 1/4" top stitching is used in place of serging on high end items, it should be even at 1/4" all along the seam. If you don't sew this probably won't annoy you as much as me but I could not believe my eyes when I saw that the 1/4" top stitching literally FELL INTO THE SEAM. I can't even begin to explain to you how sloppy of craftsmanship this is. This is something you would see on an item from Forever 21 if that gives you any idea (ok, forever 21 would always serge a seam, but you get the idea). I brought this up to the woman working at the time and she told me that the woman who authenticates their designer items wasn't working that day, but that she would let me know and have her get back to me the next day. After not hearing back all the next day I called before they closed for the day. I spoke to the woman who authenticates the designer items (the owner I believe) and she was EXTREMELY rude to me. She offered 0 explanation as to why she authenticated the bag as real when it took me all of 30 seconds to realize it was fake and merely said "no one is making you buy the bag." I explained to her that I was upset because I've bought designer items from her in the past and this causes me to call into question every purchase I've made. I got nowhere. Basically I think these people are playing on inexperienced customers and the general trusting, kind nature of the people who live in the area. Don't waste your time. I know my fellow Midwesterners value honesty and integrity so I encourage you not to give your business to a rude woman who tries to sell crappy fake designer items for $495. Hope you guys go out of business soon! read more

Emailed the store in July asking them if they carried a certain brand... Being that this is advertised as a luxury consignment store I'd figure they'd have some knowledge base, professionalism, etc. etc. like the ones I had been to in previous places I've resided. Well, I was wrong. They finally got back to me... IN OCTOBER... With a generic email about their "ever-changing and new" inventory... They told me if I was interested in anything special I'd have to go into the store and ask the Retail Manager to add me. Apparently the General Manager who wrote the email can't talk to the Retail Manager... Then she follows up the statement with, "next time call"... If you aren't going to look at emails, maybe you shouldn't list an email address on your website for contact. Based on this experience, I will never go to this store... Especially after reading the other reviews left here on yelp. read more

Really enjoyed this store and found a few gems but I have to say the service and staff were something else. They never greeted us at the door and when we asked questions it seemed like we were bothering them. I'm really disappointed because I would like to come back but won't if they don't change their attitude. read more

Very nice store; however, you will feel as if your presence there is an inconvenience to some of the staff that work here. Don't ask to use the bathroom, if you do you will be sent up the street. Look closely at their clothing and all items. I bought a few items that had stains on them which i had not noticed at the time. Yes, you will be out the money because they will not take them back! read more

Very cute store, spacious, nice displays, easy to find stuff. GREAT selection and prices!! Will make this a regular stop every time I'm in town. read more

Horrendous customer service and devastating long-term business strategy pertaining to the online subset of this company. Absolute rigid adherence to policy rising to a level of unreasonableness and may be suggestive of nefarious profit making practices. If I had been treated with respect and reasonably, I may have been inclined to continue purchasing from here. How you treat people and using a best judgment philosophy far supersedes implementing black and white blanket policies. Definitely do not recommend doing business with this company. read more

I have been a fan of ecollectique for 2 years, turning a dozen other people onto this great resale store. It is , hands down the best in the Milwaukee area- for quality, style, price, store layout, and immediate cash pay out for items you want to sell. They don't accept everything ,which is a good thing, and winnows out the grungy junk that clogs up other resale shops. read more

Beautiful store and great selection! I found some great pieces for an affordable price. The staff were friendly and accommodating and I love the boutique-like experience. I drive from Milwaukee to shop here and it's worth the drive. read more

Sales people are ok, not warm and fuzzy if that's what you're looking for. Rigid policies are a little silly. I had an email promo for $5 and another promo card for $5 and on a several hundred dollar transaction I wasn't allowed to use both. But, whatever. The nail in the coffin for me was their jewelry clearance event a few months ago. Not sure who's brain child it was to pile up trays and trays of jewelry in a room smaller than my horses' stalls and then throw a tantrum when it gets chaotic, but it didn't take a genius to see that was going to be a hot mess. The owner's rude treatment of buyers that day sent me out the door forever. I was a regular patron and have spent some money there over the years. Now I'm going to Boz's Closet where the people are warm, kind and the shopping experience is fun. I know a handful of people also left for good after that event. I love shopping local, but not when the owner acts like a total brat. read more

Well guy's have to say I don't write reviews, but found the experience great. I was looking for something new to do for the wife, and this was it. I found the staff very helpful in finding a nice dress with the matching accessories. I found they even have men's clothing so helped me get set for the night to. And trust me could not have done it on my own. I used it to set up a wonderful dinner and night and my wife loved it!! So leave hints for your man to do this you will have a great night too. read more

Great selection. I found the woman working there a bit snooty. She wasn't helpful when we asked questions. Seemed as though it was an imposition that we were shopping in the store. If you can put up with that there are good finds. Hopefully everyone working there doesn't behave in this manner. read more