Took my nephew to this location to get his allergy shots. We had questions regarding information…read more(incorrect) previously told to us regarding his wait time and the nurse Tam was very rude to us. When she initially came in the room her temperament was not pleasant. Her disposition was so off putting for a healthcare professional that we were ready to leave altogether without him getting his treatment. The saving grace was the office manager and the patent rep. They came in, listened to our concerns, and answered all questions graciously.

Visited the Hoover location off Data Drive…read more I have always hated going to the doctor, one of the reasons is because I hate having my time wasted. And one hour doctors visits usually require a whole day from work. Today, because my 20 month old seemed to be suffering from some sort of allergies, we had an appointment at the Hoover location. Our appointment was set for 9am. We arrived at 8:52, checked in and sat down. About 930, I inquired about when we would be going back, we went back a few minutes after that. Saw the nurse, doctor came in a few minutes after the nurse, then the nurse came back in and administered the tests. About 20 minutes later, the nurse came in, looked at my sons back and sa"everything is negative, the doc will be in in a sec to send ya on home" 45 minutes later, the doctor came in and released us. I wish I could truly make you understand how hard it is to entertain a toddler in a 10x10 that can't tough anything. Everyone was very nice though. Doctor, nurses.

Absolutely recommend Dr. McLeod to anyone needing an ENT!! My experience was amazing, excellent,…read moreefficient staff which made my appointment quick and painless. They explained my procedure in detail and answered all my questions and were very knowledgeable and helpful throughout the entire process! I'm generally used to waiting forever at Dr.'s offices but I got called back nearly immediately and quickly saw the doctor and was on with my day. Can't recommend Dr. McLeod enough !

From the owner: Board Certified in Otolaryngology, Allergiies, & Sleep Medicineread more

I called to get a appointment and the receptionist was quite literally the rudest person I have…read moreever had the misfortune of being on the phone with. She was very short, her tone was brash, she was not understanding, , she barked things out , tried to rush everything when I was trying to explain. I cant talk clear because of severe congestion and talk slower because it is taxing. If this is how your receptionist is it doesn't give a good, welcoming vibe. Please get a better receptionist ! One who knows how to work with the public

Dr. Latshaw is very rude and scatterbrained. He lacks compassion and has a horrible bedside manner…read more In addition to being rude and unprofessional, he acted as if he just wanted to write a prescription, get paid and rush to the next patient. He asked very few questions to understand what he was diagnosing and didn't at all seem to care about the patient. Do not see this doctor!

Dr. Vaughn was a complete jerk when he finally called me back for an urgent matter, after an hour…read more I have been having progressive hearing loss for 3 days and everything I read on the internet said that it's an urgent situation. He has an emergency line so I left a message. When he called back he was really mean and put off and told me in a very ugly way that there was nothing he could do to help me. That he was closed and I would have to call to make an appointment during the week. That he's in Atlanta and there's nothing he could do for me. He had a really bad attitude and was just a jerk. I told him he was a jerk and he hung up on me.

Trying to find out why the voice is having issues... First…read moretime here, the direction was easy to find...friendly staff. Dr. Scott was truly patient especially when he had to administer the scope through my nose... the patient acted such like a baby , but he yet had patience....

I can't get an appointment because they don't take Medicare. They also won't take me as a private…read morepay patient. All they can tell me is go to Auburn or Birmingham. Ridiculous!

The office staff are extremely rude and unprofessional. Drive wherever else you have to. I hope the…read moredoctors go other places. I was never even able to see a doctor be of the multiple run ins with the office staff.

I came in to determine the cause of several ent issues I've been having (for months/years). First,…read morethe nurse practitioner, Andi Veren, I worked with was amazing! She was super helpful and made sure I felt comfortable and knew the process of assessing my several issues. Then, nurse Beth conducted the first debrief of my hearing test as well as a first assessment of my sinuses. Again, she walked me through all of my results and next steps. She also walked me through the follow up appointment and assessments. During my follow up I met with Dr. Marshall. I was blown away by the time he took to go over my imaging and the implications. He is absolutely one of the most down to earth and thorough physicians I've ever seen. I am blessed to have found this location and highly recommend Dr. Robertsons practice for any of your ent needs.

I had suffered with impacted ear wax and an earache all weekend. I tried two other ENT's offices,…read morebut could not get an appointment because the doctors were in surgery on Monday. Fortunately, I was given an appointment with the nurse practioner (Beth, I believe) at Dr. Robertson's office. She was great -- very kind, professional and good at what she does. I had an excellent experience with the entire staff and am so grateful to be able to hear again and be pain-free!

My 1-year old Grandbaby, Caedyn was referred to The Allergy Center at Brookstone, and let me say…read morethat the superb bedside manners and engagement Dr. Robert C. Cartwright, MD displayed was nothing less than perfect. He communicated clearly with my daughter and son-in-law how the tests would work to determine what our baby was having reactions to, he explained all that needed to be done in order to protect him from future outbreaks, and provided overall guidance. My grandbaby doesn't generally take to strangers, but he loved Dr. Cartwright, so I cannot say enough wonderful things about him. Please keep up the admirable job, Sir!!

I've always received good care from Dr Robert Richard Chrzanowski. Also my grandchildren received…read moregood care from Dr Cartwright.