The family that runs this funeral home were so caring and professional. They handled the funeral of…read moremy father and my mother and I couldn't be more pleased. The entire staff treated us as if we were their only clients. Shannon, Dana, Dot, Glenn, and Mr. Pittman, we truly love and appreciate all the work you have done for us. ~The Denton Family

​I am deeply grateful to Southern Cremation & Funeral Services for the extraordinary care,…read morecompassion, and professionalism they showed during the service for my beloved wife. During such a difficult time, their team treated us with incredible kindness and respect. ​A special thank you to the person who led the service on the day--your leadership, grace, and heartfelt care brought so much comfort to me and my family. Every detail was handled beautifully. Thank you for guiding us through this with such dignity. I highly recommend their services. Solomon Assaye.

Four years ago, we purchased pre-arrangements for my mother-in-law. I was the one that handled the…read moreinteractions with the location in Covington. The woman I spoke to was kind, informative and professional. I left that conversation with every thought that we chose the correct funeral home. Then my mother-in-law had to be taken to the emergency room, and we were given the notice that we needed to place her in Hospice. After she passed on August 3rd, Hospice contacted Southern Cremation Funeral Homes. I called them that day but did not get an answer. Then I called on the 4th, I called four times, and the office called me back around noon. Kay said that my husband had to come to the funeral home to sign paperwork. I explained that he could come in as he works 14-hour days. I told her that we were both her legal guardians, and I could, and she cut me off. She said he HAD to come in, as next of kin. And I said he could not that he had to work, but I could. She started yelling at this point and just kept reiterating the same verbiage. I said, you are asking for something that cannot be done. And finally, after a few minutes, THEN she said that it could be done online. All of that time, frustration and outright rudeness could have been avoided with two things, 1, that it could be done online. 2, that she could have asked a supervisor if I had the authority since I was her legal guardian. I left the conversation shaking with anger. We filled out the paperwork online. I waited and did not hear anything. I called on the 6th and was told that she was ready to be picked up. I asked why I had not been called, and they said that they had been busy and that the death certificates were not ready, and they assumed that I would not want to pick her up without them. I told them that I could wait on that, we just wanted to have her back. I came to the funeral home and a nice gentleman helped me. I had to wait about five minutes to get her and the paperwork. At no point did he ask me if I was her guardian or anything. They said it would be a week or so for the death certificates and they would call me as soon as they came in. I waited. I finally called today (17 days after she passed) to see about the certificates. Kay answered the phone again and I asked about them. She put me on hold and said she had them. I asked when she got them and why did they not call, and she immediately bristled and said they came yesterday afternoon, and she was organizing them to call me. She practically spit it out. This is who they having been the first contact for grieving families. This made us feel like we are lucky to have them perform this service. I wish I had never used their company. When you are only performing a cremation, you would think that customer service would not be so hard to give. I picked them up today. I was not greeted at the front desk, and I sat in the waiting room for 20 minutes before I got up and tried to find someone. There were two different people in two different rooms waiting to talk to someone. I found two women in a back office and explained I was there to pick up our death certificates. They said they would be with me but did not apologize and barely glanced at me. I waited 10 more minutes and the man that gave me her remains, came in and helped me. He was kind as usual. I noticed on the release form that they were not ordered until the 10th, and they were actually picked up two days ago. So, they were not ordered until five days after her cremation and not picked up at the date she said. If I was a family waiting on a life insurance policy to cover costs, this would have been insulting. Luckily that is not an issue for us.

There are very few people who get to walk with you through one of the hardest moments of your life,…read moreand I'm so thankful Pam was one of ours. Losing our mom was overwhelming, but Pam made an incredibly difficult process feel a little less heavy. She was patient, compassionate, and always willing to answer our questions or explain what came next. At every turn, we felt cared for--not like another family to get through, but like people she genuinely wanted to help. Thank you, Pam, for taking such good care of our mom and our family. Your kindness and steady presence meant more than you'll probably ever know. We're so grateful to SouthCare Cremation & Funeral Services for helping us honor our mom with such dignity and care. I truly hope anyone who finds themselves needing these services has someone like Pam by their side.

On July 12, 2026 we held a service at South care for my mom who had unfortunately passed away…read more Kisha, the manager for our service, was jarringly unpleasant and the only thing that she did well was add stress to an incredibly stressful and sad time for our family. She was completely devoid of tact, frequently making rude comments and for some reason always responding with attitude and a lack of care. Interacting with someone so thoughtless and uncaring was truly a miserable experience that will never be forgotten by our family. Kisha was also responsible for playing a slideshow created by our family for my mother's memorial. Unfortunately we observed first hand that Kisha has the computer savy of someone unfamiliar with technology. Because of this , during the memorial, myself and my brother had to leave our seats and assist her as she struggled to play our video. Starting and displaying it before it was supposed to be shown and also ending the video and moving it off the screen before it was finished. Unbelievable. I take particular offense to this ineptitude because I made the slideshow and people in attendance were not able to view the beginning as she fumbled through simply trying to play it. It's shocking that someone with such an incredible lack of technical ability would be in in charge of it. Everyone else at South care was pleasant and helpful however should you incur the misfortune of having to work with Kisha then I pray for your patience and strength.

Watkins Funeral Home -McDonough Dana Watkins and Ms. Watkins has been a true blessing to our family…read morelast year on July 8, 2022, Adrienne Michelle Thomas my dear sister and on July 15, 2022, Minister Lamario Matthews my first born son. We had two celebrations of life for both of the saints two weeks in row. Dana Watkins and Ms. Watkins team took extra special care and concern for our love ones and for the family. I recommend their funeral services excellence in every step of this process. Thanks so much for everything, Pamela Matthews

I want to give my appreciation to the Watkins funeral home in McDonough. They were totally awesome…read more I was an only child and my mom passed unexpectedly. I did not have a clue about what I was doing. They were very patient with me and my family. We had a lot of questions and changes. They worked it all out with patience. They made sure my mom was pass my expectations.