This place is a slum, and unfortunately, my problems started from the moment I arrived…read more
I arrived at 2:04 PM to check in. I went inside and was greeted by Christina at the front desk. She asked if she could help me, and I explained that I was there to check in. She entered some information into her computer and told me that check-in wasn't until 3:00 PM.
I completely understand campground rules and have no problem following them. I simply asked if, since it was only around 2:15 PM, I could pull off to the side and wait until 3:00. I was driving a 40-foot RV with a car attached, so I explained that it would be extremely difficult to turn around and leave.
Her response was that I had to leave the property. I explained again that I had a large RV and a vehicle attached, but she continued to insist that I leave immediately. There was absolutely no reason to speak to a paying customer that way. A little courtesy and common sense would have gone a long way. Christina shouldn't be working with families on vacation she has a nasty attitude and appears miserable at her job, maybe she should be responsible for cleaning the toilets throughout the park.
I ended up having to disconnect my car, park it, turn the RV around, and wait at the end of the driveway until 3:00 PM.
Once I finally got to my site, I set everything up and later left to pick up my grandchildren. When I returned a few hours later, my RV had no power. I spent about an hour trying to figure out what was wrong before checking the incoming power. Sure enough, the 50-amp service at the site was not working.
I called maintenance, and Mike came out and found the problem. He had to replace two outlets and a breaker before the power was finally restored. I appreciate Mike coming out and fixing the problem, but this should have been working when we arrived.
The next day, we went to the water park. It is very small, and there was practically nowhere to sit or leave your belongings. We ended up having to sit on the floor.
Then things got even worse. After it rained, the sink and toilet water in our RV turned BROWN. I went outside, disconnected the water hose, and discovered that the campground's water supply itself was brown. This happened again later in the week. Having brown water coming from the campground water system is completely unacceptable.
The kids' areas were also disappointing. We went to the bouncing balloon area, and there was garbage scattered all over the place. We later went to the Gaga ball area, and there was garbage there as well. I assumed someone would eventually come around and clean it up, but the trash remained there that evening and for several days afterward. What made it even more frustrating was seeing employees sitting around while these areas remained dirty.
Then there are the activities. Some activities are restricted to VIP members, meaning that even though you pay to stay at the campground and use the park, your children cannot participate in everything unless you pay for an additional VIP membership. That is extremely disappointing, especially for families who have already spent a significant amount of money for their vacation.
I have stayed at other Jellystone Parks in the past, and this experience was nothing like those. Unfortunately, this location was a huge disappointment from beginning to end.
Between the rude treatment at check-in, electrical problems, brown campground water, garbage throughout the children's activity areas, limited seating at the water park, and activities being restricted to VIP members, I cannot recommend this campground.
They will not be getting my business again. If you're considering staying here, I strongly recommend doing your research before spending your hard-earned money on this place.