The doctor was good at the initial visit and the day of cataract surgery. Surgery itself seems to…read morehave gone well. Patient care after-the-fact is horrible. You have to deal with the Call Center in Chicago but staffed with those who do not speak English well. Not trying to be critical because they are super nice and patient but it's extremely difficult to understand them and there's only so much you can do because you will NOT be given contact information directly to the office you want to call. The follow-up visit was scheduled in my hometown, only to find the place CLOSED for the day. I was told that I had the wrong date and that it was on another day. That would have been very odd for me to have agreed to that since I was going to be on VACATION and OUT OF TOWN. I stood in front of the receptionist the day I put it in my calendar and repeated the date several times, which she agreed was accurate. When I finally got in for the visit to get the prescription for my new glasses, the doctor totally botched my prescription. Once it was filled, I can't see anything. I knew something was off when I looked at the power of the bifocal. It has NEVER been that high. Their "correction" left me seeing things cross-eyed. Trying to get back in to get this prescription corrected and they wanted to charge ME. Took some doing to get that fee removed. They FINALLY called me back with another appointment, however, I've made another appointment with my regular optometrist. My NEXT cataract surgery will be done somewhere else. BTW...mine is the first and only review for the Toledo office. You will notice that they have several locations in Ohio and Michigan. Look at all the reviews before making a decision. You will find that many are saying the same things at the locations where they went.

Fortunately, I chose NOT to be a patient of theirs, quite by a dumb mistake on their part. Went to…read morethe office just on a whim, and spoke to one of the office people who told me to have my records sent from my former ophthalmologist , and then they could schedule an appointment. When they received the records, I went to the office to schedule, only to find the door locked, lights off, but the "open" sign hanging. From the parking lot, called the toll free number for some information (thinking they might be out for lunch at 10:30 AM) . The CSR, who barely spoke English, called the branch on their private line, and told me that "no one answered" DUH! She offered no other information. Why the individual offices don't have their own numbers is beyond me. I took these two red flags as suggesting a shady practice, and scheduled with a different opththalmologst!