Been coming here for a couple years now. First time was in search for a specialty place to get an…read moreissue I'd been having diagnosed. After getting myself through a few therapy sessions, I decided to stick with them.
I had initially gotten a pair of new glasses from a place in Sylvania. It had been more than a few years since I'd gotten a new pair and my sights were starting to bug me slightly. The prescription had changed, and naturally I decided to get a new pair of lenses for my glasses. I can't conclude that the issues was related to the new glasses or not, but my problem happened to start after I started using the new pair.
My job requires me to sit in front of a computer all day and do a lot of reading on-screen. My eyes are extraordinarily dry that not only I can't wear contact lenses, but most of the time I'm not even wearing my regular glasses while I'm working. One day I noticed I was getting nauseous, light-headed and sweating, similar to symptoms of motion-sickness. It got so bad I had to stay home for a few days. Initially I thought I might be getting a bug of some sort, but it went away within a day or two. At the same time, my eyes were starting to tire and dry out very quickly. That's when I decided to see if it was related to my eyes, and when I found MCfE.
I'm not gonna lie. One major factor for picking them was that it was super close to my house. As you can see, there were not much info on them out there for me to refer to, so it was a risk for me at the time. But I was pleasantly surprised when I visited them first though. After hearing my symptoms, doc Bower put me through a series of tests that seemed unusually thorough compared to other eye exams. At the end of the day, she told me I had what's called a "Convergence Insufficiency," where my two eyes weren't working well together to focus, creating motion-sickness-like symptoms. I had since been going through continuous self therapy at home to train my eyes to work better together, and definitely have been seeing improvements. They also recommended that I get progressive lenses at the time and I did so to improve my eyesight. I also have bought another pair of glasses from them recently.
My personal experience has been nothing but good. But if I'm being honest, I can't say the same about my wife's experience. Her eyesight was slowly getting worse throughout the years since her LASIK 10+ years ago, and she was having some night vision issues. So I told her about my good experience at MCfE, especially doc Bower, and told her to get herself checked out. Long story short, they couldn't really help her with the problem she was having, but seemingly brushed her off as having dry-eye problems. She ended up spending $300 on a pair of new glasses that made no difference with her issues, and since then had to convert them into a pair of sunglasses just to not have wasted the money. Since then, she went to a different optometry back in L.A. and got another pair that works for her. I'm not an optometrist so I couldn't tell you what went wrong, but at the end, MCfE wasn't able to fix her problem.
The way I look at it is that everyone's good at something but not necessarily good at something else. If my wife was the one giving the review, I'm not sure they would get 4+ stars, but since I'm basing my review on all of my past experiences *plus* my wife's, I'm still giving them 4 stars. Had they been better with handling my wife's situation, even if they couldn't necessarily "fix" her issue, I could have easily given them 5 stars. But the fact that they were more focused on why they couldn't return or rework her lenses costed them a star for me.
Overall, I think their quality of services is great, and I haven't seen or experienced anything personally to say otherwise. So for now, I'd recommend them to anyone who's in need of eye care.
