I have been going to Dr. Marra for over 25 years. He is the absolute best! He is caring and takes time to get to know you. I was quite concerned to read the negative reviews about the folks "in front." Happily, rudeness and feeling hurried has never happened to me. I am one who looks to Yelp when assessing a new business. I do weigh reviews and am willing to give any business a chance to weigh those mixed reviews for myself. Please give Dr. Marra a try! He IS the best. read more

Every time I have an appointment I have to wait about an hour in the waiting area to see the Dr. I even call early to see if they are running behind but they will not confirm or deny what timing is looking like. I am actually surprised I am the only one who has reviewed this office about the extraneous waiting.... Well, if anyone needs me, I'm in a the waiting room still. read more

dr.marra is not the problem. His customer service is.i recently had an exam and needed new lenses. They came in in about a week.after a few days i realized they were always smudged and extremely difficult to keep clean. They were like a magnet for dirt and smudging. I am 71 and have worn glasses for over sixty years and never had this problem till now. I stopped at dr.marras to see if something was wrong with my new lenses. The ass ociate looked at my order and informed me the new lenses were the same material as my old lenses. I told him my old lenses were not impossible to keep clean and there must be something wrong with my new lenses. He told me the lab would just laugh at my complaint. End of conversation.dr.marra just lost two longtime customers because of his ass ociate's attitude towards me.i guess this lab never makes mistakes.my wife and i will just take our business elsewhere and we will most certainly tell others how i was treated. read more

I have supported Dr. Marra for years, but my recent experience was disappointing. I ordered customized lenses but couldn't afford them and paid what I could. After three years of bills and no response to my refund request, I finally spoke to Amber, who was rude and dismissive. They only care about money, not their customers. I didn't get a full refund and settled for less. I do not recommend this eye doctor. Look elsewhere for someone who truly cares about your eyes. read more

The lady amber is a snarky snob she was beyond rude. I never got loud with her over the phone I asked a simple question she gave a nasty laugh and started going off. I was treated so nasty. Misery that she is, without her I bet it would be better at the office. She needs help! read more

the doctors themselves are great! but the staff, 1 person in particular ruins everything! the office person name is, Amber. She is very unprofessional and her customer service is the frickin pits! She actually accused me of lying when i know what was said was true! heres is what happened: Me & my son went in for exams and lenses in 2024. i loved my frames and wanted to resuse them & just wanted them to put my new prescription lenses in. At first i was told they couldnt do that if i didnt buy the frames from them. I knew that wasnt true. So when i told the lady that, she basically says, "oh ok".....like what????!! you were really going to try & make me buy frames...but anyways...before i even got there, i directly told the office i only wanted a glasses rx (because i not only already had a current contact lens rx. but i didnt need anymore contacts because i literally had 12 boxes at the time i made my eyeglass appt.) FF to a few weeks later, i called the office because I still had not received a call my glasses were ready for pick up for my myself & my child. who i did actually order both a new pair of glasses & frames for). But they tried to bill me not only for the contact lens exam I dint request but for frames that i already had!!! When i called to discuss this (multiple times after they kept sending me bills for this contact lens exam, I was transferred to, Amber who i tried to explain why i shouldnt have been billed for the cl exam but she then in turn started to argue with me in a very rude & condescending voice & said "Im done with you & this conversation." And then proceeded to call me a "liar" because "1800 contacts does not even offer online eye exams). I tried to again explain to her, they do, and she said again "Im done with you" and hung up on me. I then contacted, 1800 contacts, had them pull my information and had them fax the proof to the office to that Amber's attention. So if you go into the office, DONT DEAL WITH AMBER! Very rude & ZERO customer service skills! if she was my employee, her butt would be written up and or fired!! becuase how she treated and spoke to spoke me would be absolutely unacceptable in my office!! And fyi: anybody can go online or call to: 1800 contacts and any of their agents will tell you if you qualify for it. i did and it should not have ever come to that!! read more

Excellent eye doctor. I have very bad astigmatism and near sightedness. His eyeglass prescription is the best I have ever had. He is patient and gentle. Thorough explanations with questions. read more

Very friendly staff. Always there to help you when needed. Dr. Marra is a great optometrist who cares about his patients.

Dr. Marra and his staff are the most professional & caring doctor's office! I have been a patient since 1990 & have referred many people to Dr. Marra. He has gone above & beyond on several occasions when I had several eye infections, needed medical eye exams and even when I'm getting my regular eye exam. Thank you for r all you do, Dr. Marra & staff! read more

Recent appt.- Dr Marra does an exceptional exam.Seemed slightly aloof. (As many other Dr.'s I have dealt with.) The rest of the staff there seem hurried and ambivalent. One did not even introduce themselves when caring for you. The woman helping me select frames seemed to be wanting me to hurry up. She was distracted and told me everything "looks great" even when I put on the ugliest frame I could find. Maybe they are all over worked, burned out or have just too much to do.Front desk was o.k. at this visit. Glasses and frames all overpriced as compared to other places in the Toledo area. No need to pay over $400.00 for good glasses anymore. No AA or AARP or senior discounts offered here. No help for those without insurance either. I asked. Costco here I come. read more

Dr. Belanger is great but unfortunately it might be time to find a new office manager. The women running the front have no idea what's going on. Also, I would recommend that you ask them upfront to go over exactly what your insurance will cover before you start looking at anything. They had my sister ordering contacts and a certain priced frames for her glasses when her insurance wouldn't cover either. She specifically was asking about insurance, also, so it was a big waste of time. I will visit again for the Dr. but I know those women will be annoyed every year when I refuse to buy anything through them. I'll just do it by myself online, thanks. read more

The staff was incredibly friendly and Dr. Marra is absolutely outstanding. I highly recommend him and the practice to anyone searching for quality eye care. read more

No pressure appointments, but everybody is a little too ambivalent. Don't expect good communication, nor help if you have unique problems. Okay place to go for very basic appointment. Don't expect anyone to care or to be remembered by name. read more

After calling to receive insurance info, Pat, became very upset with me and hung up on me TWICE. I thought we were accidentally disconnected the first time so I called back. Pat was very rude reassured me that we weren't disconnected. She purposely hung up on me.I asked her when I could come in and speak with her boss about the customer service I was receiving and she hung up on me again. Terrible customer service. read more

Outstanding. I've been going here for 20 years. Dr. Marra saved me from unneeded surgery that another doctor told me was basically an emergency. That was almost 20 years ago and my eyesight is still great. Probably one of the best doctors of any sort that I've seen in my 64 years. I wish everyone I delt with was as professional. read more

I've seen Dr. Marra for over 20 years and have been totally satisfied. He has been pleasant, professional, and clear with his explanations. He's a nice guy, easy to talk with, and never makes me feel rushed. I've never had a problem with scheduling appointments and the support staff is knowledgeable and efficient. read more