My parents moved into Generations's 3 years ago and our family has been extremely satisfied…read more Everyone on staff seems engaged with their job and offers personalized care. So many smiles and cheer they bring to the residents. The activities are varied enough that there is something for everyone. The location is wonderful with so much within walking distance. My father passed a year ago and our entire family including my Mom were treated so kindly. My mother has had to move up through the care levels and it always feels like they customize her care to best fit her specific needs. It is truly a comfort to know she is cared for and a joy to visit Generations

UPDATE to my 7/5/2013 review (please see below)…read more Due to my parents requiring a greater level of care than BLT can provide, we looked far & wide to find something comparable. the search has confirmed just how wonderful BLT is. We also found that for the services offered, and quality of life, the price is very reasonable indeed! And the food quality at BLT is the best around. It's not your 'typical' institutional food. Not by a long shot! Fred, the food manager, does a FANTASTIC job of creating tasty balanced meals. My parents long for the good ol' days of living at BLT. Prior (original) review: 7/5/2013

Shurmer Place Senior & Assisted Living is a clean and well-run facility. The entire process of…read moregetting my sister into the facility was handled with the utmost professional courtesy and compassion. The highly experienced director was an absolute delight. Her friendly attitude trickles down to her staff. The facility is up-to-date, clean, spacious, and cheerful. The planned activities, which are vital to a person's well-being, were plentiful and fun. The activity directors are personable and compassionate. They often just came around to chat. The nursing staff is on top of their game! They log everything and are truly concerned for the health of their residents. They will keep the family up-to-date. The menu is full of variety and the food is tasty. Our family was well-pleased with the care given to my sister. She was thriving there and really enjoyed making new friends. We had peace of mind that she was safe. The staff knew our family by name. Unfortunately, my sister passed away after one year of being there of health complications while in the hospital. The director and staff were so compassionate towards us. The director even drove of few of my sister's new found friends to her funeral plus a few staff members came as well. The move-out process was unrushed considering all the many tasks that were on our plate. Every facility has its pros & cons. And, yes we had a few minor issues, but they were addressed in a timely manner. I highly recommend this facility.

I was a therapy tech at this facility. I must say, the only reason I kept showing up to work was…read morebecause of the patients and residents there. Many of the admits had been through the worst and having the opportunity to be by there side, offering encouragement and assisting with therapy meant a lot to me. I enjoyed transporting residents back to their rooms as I had many great talks with them. Most shared what was on their heart with me, some shared their fears, and a few their passions. I give this facility one star because that is the lowest rating I can give. I dealt with bullying, belittling, and racial prejudice on a daily basis. I reported this to corporate many times, but to no avail. I struggle with depression and anxiety, so everyday was a battle to go to work. I worked in the therapy department, and unfortunately most of my co-workers treated their patients like numbers. There is little to no empathizing and understanding with the patients. This made the residents upset and my heart broke for them. This facility is focused more on speed than its patients. Do not work here.

My family totally believes our Father is dead because of O'Neils…read more He had only been there 3 weeks but he was being abused through neglect. The day my father died he called me and begged me to get him out of there as soon as possible. I quote "They are going to kill me in here" he told me over the phone. Shocked, I asked him how he felt and he said fine but they were neglecting him. I reassured him that I was going to get him out the following week. He then told me his neighbor had just arrived to visit him so I said goodbye and that I would call him the next day. That didn't happen because he was dead 12 hours later. The neighbor was shocked when he found out my father died and told me my father looked like he was well enough to walk right out of the place with no signs of illness or cognitive decline. Turns out my father caught Covid in the place and wasn't given any Covid medicine even though they knew he had tested positive and Covid medicine was available at that point in late 2022. Nor was it brought to our attention that it was anything but a mild case. His oxygen dropped later that night. The home assured my sister that they were treating him and things were steady but at some point they reached out to my other sister who was the POA to ask if they could send him to the hospital. My sister, the POS she is, told her husband to take the call because she couldn't be bothered and my brother-in-law who is not the POA told the hospital to give my father "Comfort Care" instead of sending him to the hospital. The home listened and administered a Morphine mixture and Dad fell asleep and died soon after. My nephew, who is a police officer, was the first to arrive and questioned the home. They told him my father was awake and joking with staff when given the Morphine mixture. This is a direct violation of law. My father was of sound mind and was given "Comfort Care" without his permission or knowledge. This was also a directive given by someone who was not the POA. When I called the home after hearing my father passed the nurse told me my father had a DNR in place. I explained to her my father was not on life support and giving Morphine was not the same as a DNR. She told me Covid wasn't flagged in his chart but he died of "Covid Pneumonia", funny because that wasn't on his death certificate. She also told me I could call back and speak to the attending nurse to find out more about what happened but when I did call back I was met with an ice cold " The medical records are closed." No one at the home that I spoke with on the phone following my father's death ever expressed any condolences for the passing of my loved one at their very expensive facility. And that was that.....my family was allowed no more info. Now let's get the the condition of care or lack of: Unfortunately, I'm out of state but my father was visited by family. My cousin, a prominent first responder in the community, told me that when he went to visit my father he was covered in feces and urine. He immediately went to tell the nurse who told him that it "wasn't her job" to change him and the sheets. My cousin then got mad and started to do it himself before the nurse reluctantly stepped in to help. He told me that he has seen the worst of the worst of homes over the years as a first responder and this was one of them the worst. Now my father was weak from being in a hospital bed and he was sent to O'Neils for rehabilitation. Because of staff shortage he did not get the care that was promised. A week before my father died he called to tell me that he was left wet and naked in a chair for hours, freezing cold after a nurse left quickly after she helped him out of the shower. He said his walker was on the other side of the room and there was nothing to lean on. He hadn't eaten breakfast so he had no choice but to wait for her to come back. She never did and he was found later freezing still sitting in the chair naked. Oh there is a horrible person that works for them named Thomas who was callus and condescending when I tried to inquire about the shocking turn of events that lead up to my father's death. Don't send anyone you love here!

Never enough staff in memory care. No nurses in memory care after 11 o'clock just AIDS . Too many…read morelies from the management and staff. The upper management staff keep leaving .There are some great nurses, but they are left to fend for themselves with a full unit and only one or two AIDS causing many injuries and falls to patients.The only reason for the stars is the great nurses .

I moved into an independent living villa here in Jan. 2021 and I love it! The villas are roomy,…read morethe food is wonderful and the residents are like a big family. In addition it is a lovely landscaped campus with wildlife galore.

Vitalia Memory Care is not what it claims to be. It is obvious to me that their experience with…read moredementia and Alzheimer's residents is severely lacking. What I believe everyone should check out is the experience and educational training of the administrators, front line staff and nurses. What degrees, certifications and other qualifications regarding dementia and Alzheimer's residents? I don't have an issue with the facilities, many of the staff who tried their best, or the food as l only know what I see online,. But there were a couple of staff who clearly acted and made decisions without following protocol and consultation. No one notified the family of serious consequential decisions by certain staff members. The quality of care for someone I love was severely lacking.

I h was a resident in spring2022 and had a wonderful experience staff was very responsive to…read morerequests for help food was delcious (if I had any complaint it would be that the servings were tooo large alternate meals can be requested if the scheduled meal is not appealing variety of activities should I need respite care in the future I would go back in a heart rooms and common ares are large and very clean other residents were kind and very welcoming

Took over from Brookdale in October 2018. Gone downhill since. Relative living there in assisted…read moreliving. Short staffed on many occasions, relative would ring call button for 2 hours and then have to go out into facility to find someone to assist. Food is awful, lots of dry turkey sandwiches, undercooked, bland fish, leftover soup ( everything leftover thrown in pot and called soup). If my relative never sees squash agin it will be too soon as served on almost daily basis. Switched to poor quality adult briefs and liners. Finally had enough and moved relative out of this facility and even that was difficult. Facility doctors dropped ball on who was covering my relative and refused to release medication records to new facility. Relative had to go without medications 1 day until new facility was able to evaluate and determine medications needed.

Great genuine caring staffing Very attentive to residents…read moreneeds Incredible management team Staff is supported and valued Clean, always smells good

I have worked at Middleburg Heights assisted living for approximately 3 months, The residents here…read moreare great! the staff really cares about the well being of the residents. walking in gives you comforting feeling. We have activities 5 days per week, a TV room in the front lobby that our residents meet as a family to watch movies and sports. A cozy warm fireplace to sit in front of (weather permitting) The Food is good, Alex our dining manager has over 10 years experience and really cares about the residents food preferences.

All the ladies in Physical Therapy (Karen (care Bear), Nina, Mary, Danielle (red), Danielle are the…read morebest rehab in the state of Ohio 5 stars. I could not walk when I came in and I'm up walking 3 days later. Yvonne, Miguel (big Mig) made me feel like at home from day one. Shelby Customer Service is the best. Alex the NP very good too. I would recommend Parkside Villa for all your Therapy needs for a 5 star treatment.

The care is absolutely horrible and if you have an issue and want to talk to upper management or…read morecorporate they do not give you the time of day My mom had a camera installed in her room due to chargers and hearing aids missing and the staff still didn't care about checking on her and taking care of her. She was vomiting black liquid (which they assumed was due to an internal bleed) and did not check on her for 13 hours!!!!! I stayed there day and night for 9 days and not once did the bathroom or floors get cleaned and her roommate was taken to isolation during this time frame due to an infection