My parents moved into Generations's 3 years ago and our family has been extremely satisfied…read more Everyone on staff seems engaged with their job and offers personalized care. So many smiles and cheer they bring to the residents. The activities are varied enough that there is something for everyone. The location is wonderful with so much within walking distance. My father passed a year ago and our entire family including my Mom were treated so kindly. My mother has had to move up through the care levels and it always feels like they customize her care to best fit her specific needs. It is truly a comfort to know she is cared for and a joy to visit Generations

UPDATE to my 7/5/2013 review (please see below)…read more Due to my parents requiring a greater level of care than BLT can provide, we looked far & wide to find something comparable. the search has confirmed just how wonderful BLT is. We also found that for the services offered, and quality of life, the price is very reasonable indeed! And the food quality at BLT is the best around. It's not your 'typical' institutional food. Not by a long shot! Fred, the food manager, does a FANTASTIC job of creating tasty balanced meals. My parents long for the good ol' days of living at BLT. Prior (original) review: 7/5/2013

I was a therapy tech at this facility. I must say, the only reason I kept showing up to work was…read morebecause of the patients and residents there. Many of the admits had been through the worst and having the opportunity to be by there side, offering encouragement and assisting with therapy meant a lot to me. I enjoyed transporting residents back to their rooms as I had many great talks with them. Most shared what was on their heart with me, some shared their fears, and a few their passions. I give this facility one star because that is the lowest rating I can give. I dealt with bullying, belittling, and racial prejudice on a daily basis. I reported this to corporate many times, but to no avail. I struggle with depression and anxiety, so everyday was a battle to go to work. I worked in the therapy department, and unfortunately most of my co-workers treated their patients like numbers. There is little to no empathizing and understanding with the patients. This made the residents upset and my heart broke for them. This facility is focused more on speed than its patients. Do not work here.

If the stars were just for therapy, I would give a 4, but since it's for the entire place, the bad…read moreout ways the good, therefore I have to give a 1 star. My mom spent 6 weeks in the Skilled Rehab Center for rehab after a 2 week stay in the hospital. She has Vascular Dementia, so she needs to be checked on more often. Also, she has no concept of the call bell even though it was for the most part right near her. I would visit daily and ring it for something mom may have needed. It would ring no less than 30 minutes up to an hour and 10 minutes with several staff members just walking past the door, ignoring the call bell going off. When someone would finally come in the room, it was always with the excuse that they are short staffed, and it will be a while before they can do what you rang for and then would leave. Trying to call to talk to my mom was a mess daily because they never would put the phone by her. I would have to call the main number which doesn't accept private numbers, so I had to lift the privacy off my number to be able to call there. They then would call the nurse's station a few times and tell me no one is answering, can they take my name and number and have someone call me back, which almost never happened. I had brought in a bunch of personal items for her, like shampoo, conditioner, toothbrush, toothpaste, lotion, deodorant, stuff for her dentures, etc. Apparently, they don't believe in morning care because barely any of the items I brought were used. I took her dentures out to soak at night before I left, and most of the time when I came the next afternoon they were still in the bathroom. This means she ate 2 meals without teeth, you've got to be kidding me!! They also never brushed her teeth. Each room is scheduled for 2 showers a week. Well she was lucky that she got 1 a week. She only drinks pepsi, so I made sure I kept her stocked up and had them put it in her plan of care to make sure she had one at lunch and dinner with 2 glasses of ice and a straw and staff would fix it up for her with the meal tray so she wouldn't spill it, and offer her 1 throughout the day so she gets adequate fluids, yet when I would come to visit I would see that the pepsi cans were not decreasing as they should be. They would always change her tv channel off of the channel she always watches. It came to the point where one of the nurses typed up notes and hung them in mom's room so that the things that were not being done daily would actually get done. It's a terrible shame when the staff cannot do their job and notes have to be hung up. The nurses also leave a lot to be desired. When you ring to see one chances are you won't. Sometimes my mom got medicine while I was there and other times even though I left quite late, she didn't. Can someone explain that to me?? They also use A LOT of Agency staff there which if I would have known I probably would not have picked this place for her. While she was there, she also tested + for c-diff. After her course of atbs, she was still exhibiting strong symptoms of still having it, but instead of continuing the atbs , they just discharged her like that:( For the last and main reason, she was there....Therapy. I did not ever see any of her sessions because of the time I came to visit, and her therapy was earlier in the day. She was always tired later when I visited because therapy worked her out good she would say to me. Also when the stnas would transfer her from the recliner to bed, I noticed an improvement from when she first got there. Also a couple of days before her discharge I was invited to do a therapy session with them, so I was able to see my mom transfer and ambulate. She did great. She will never be back to her old self, but seeing her walk from one end of the room to the other just made me so happy. Thank you to the Altenheim Therapy Rehab Center for that!

My family totally believes our Father is dead because of O'Neils…read more He had only been there 3 weeks but he was being abused through neglect. The day my father died he called me and begged me to get him out of there as soon as possible. I quote "They are going to kill me in here" he told me over the phone. Shocked, I asked him how he felt and he said fine but they were neglecting him. I reassured him that I was going to get him out the following week. He then told me his neighbor had just arrived to visit him so I said goodbye and that I would call him the next day. That didn't happen because he was dead 12 hours later. The neighbor was shocked when he found out my father died and told me my father looked like he was well enough to walk right out of the place with no signs of illness or cognitive decline. Turns out my father caught Covid in the place and wasn't given any Covid medicine even though they knew he had tested positive and Covid medicine was available at that point in late 2022. Nor was it brought to our attention that it was anything but a mild case. His oxygen dropped later that night. The home assured my sister that they were treating him and things were steady but at some point they reached out to my other sister who was the POA to ask if they could send him to the hospital. My sister, the POS she is, told her husband to take the call because she couldn't be bothered and my brother-in-law who is not the POA told the hospital to give my father "Comfort Care" instead of sending him to the hospital. The home listened and administered a Morphine mixture and Dad fell asleep and died soon after. My nephew, who is a police officer, was the first to arrive and questioned the home. They told him my father was awake and joking with staff when given the Morphine mixture. This is a direct violation of law. My father was of sound mind and was given "Comfort Care" without his permission or knowledge. This was also a directive given by someone who was not the POA. When I called the home after hearing my father passed the nurse told me my father had a DNR in place. I explained to her my father was not on life support and giving Morphine was not the same as a DNR. She told me Covid wasn't flagged in his chart but he died of "Covid Pneumonia", funny because that wasn't on his death certificate. She also told me I could call back and speak to the attending nurse to find out more about what happened but when I did call back I was met with an ice cold " The medical records are closed." No one at the home that I spoke with on the phone following my father's death ever expressed any condolences for the passing of my loved one at their very expensive facility. And that was that.....my family was allowed no more info. Now let's get the the condition of care or lack of: Unfortunately, I'm out of state but my father was visited by family. My cousin, a prominent first responder in the community, told me that when he went to visit my father he was covered in feces and urine. He immediately went to tell the nurse who told him that it "wasn't her job" to change him and the sheets. My cousin then got mad and started to do it himself before the nurse reluctantly stepped in to help. He told me that he has seen the worst of the worst of homes over the years as a first responder and this was one of them the worst. Now my father was weak from being in a hospital bed and he was sent to O'Neils for rehabilitation. Because of staff shortage he did not get the care that was promised. A week before my father died he called to tell me that he was left wet and naked in a chair for hours, freezing cold after a nurse left quickly after she helped him out of the shower. He said his walker was on the other side of the room and there was nothing to lean on. He hadn't eaten breakfast so he had no choice but to wait for her to come back. She never did and he was found later freezing still sitting in the chair naked. Oh there is a horrible person that works for them named Thomas who was callus and condescending when I tried to inquire about the shocking turn of events that lead up to my father's death. Don't send anyone you love here!

Never enough staff in memory care. No nurses in memory care after 11 o'clock just AIDS . Too many…read morelies from the management and staff. The upper management staff keep leaving .There are some great nurses, but they are left to fend for themselves with a full unit and only one or two AIDS causing many injuries and falls to patients.The only reason for the stars is the great nurses .

I moved into an independent living villa here in Jan. 2021 and I love it! The villas are roomy,…read morethe food is wonderful and the residents are like a big family. In addition it is a lovely landscaped campus with wildlife galore.

Vitalia Memory Care is not what it claims to be. It is obvious to me that their experience with…read moredementia and Alzheimer's residents is severely lacking. What I believe everyone should check out is the experience and educational training of the administrators, front line staff and nurses. What degrees, certifications and other qualifications regarding dementia and Alzheimer's residents? I don't have an issue with the facilities, many of the staff who tried their best, or the food as l only know what I see online,. But there were a couple of staff who clearly acted and made decisions without following protocol and consultation. No one notified the family of serious consequential decisions by certain staff members. The quality of care for someone I love was severely lacking.

I h was a resident in spring2022 and had a wonderful experience staff was very responsive to…read morerequests for help food was delcious (if I had any complaint it would be that the servings were tooo large alternate meals can be requested if the scheduled meal is not appealing variety of activities should I need respite care in the future I would go back in a heart rooms and common ares are large and very clean other residents were kind and very welcoming

Took over from Brookdale in October 2018. Gone downhill since. Relative living there in assisted…read moreliving. Short staffed on many occasions, relative would ring call button for 2 hours and then have to go out into facility to find someone to assist. Food is awful, lots of dry turkey sandwiches, undercooked, bland fish, leftover soup ( everything leftover thrown in pot and called soup). If my relative never sees squash agin it will be too soon as served on almost daily basis. Switched to poor quality adult briefs and liners. Finally had enough and moved relative out of this facility and even that was difficult. Facility doctors dropped ball on who was covering my relative and refused to release medication records to new facility. Relative had to go without medications 1 day until new facility was able to evaluate and determine medications needed.

Great genuine caring staffing Very attentive to residents…read moreneeds Incredible management team Staff is supported and valued Clean, always smells good

I have worked at Middleburg Heights assisted living for approximately 3 months, The residents here…read moreare great! the staff really cares about the well being of the residents. walking in gives you comforting feeling. We have activities 5 days per week, a TV room in the front lobby that our residents meet as a family to watch movies and sports. A cozy warm fireplace to sit in front of (weather permitting) The Food is good, Alex our dining manager has over 10 years experience and really cares about the residents food preferences.

The care is absolutely horrible and if you have an issue and want to talk to upper management or…read morecorporate they do not give you the time of day My mom had a camera installed in her room due to chargers and hearing aids missing and the staff still didn't care about checking on her and taking care of her. She was vomiting black liquid (which they assumed was due to an internal bleed) and did not check on her for 13 hours!!!!! I stayed there day and night for 9 days and not once did the bathroom or floors get cleaned and her roommate was taken to isolation during this time frame due to an infection

Went to visit my friend. The ladies at the front desk are nice and friendly and gave good…read moredirections on how to find my friends room. The place appears pretty clean and no funky odors. While visiting the nurses or aides came in a few times to check on my friends diaper, provide meds and see if she needed water or anything since she is immobile. The nurses also asked if I needed water or anything and brought an extra chair over when someone came to visit, which was nice.