Verizon investigated themselves and guess what? They found they did nothing wrong. Put on your…read moresurprise face. The fact remains that I bought a "brand new" iPhone on or around October 4, 2024 at the Verizon store at Blue Lakes & Pole Line Road in Twin Falls, Idaho. Their rude and incompetent clerk Tyler represented that the iPhone 14 was "brand new." When we used the phone, the caller ID (as seen by the person we were calling) came up as the name of a woman in Fredericksburg, Virginia who I then called myself. It just so happens, she is a Verizon customer who had turned in a used iPhone 14 "in very good condition" to a Verizon store in Fredericksburg, Virginia two weeks earlier! I don't have the technical expertise to figure out what Verizon is up to but I believe it's fraudulent. A good class action lawyer should thoroughly investigate these buffoons. I seriously doubt Verizon shareholders are informed of the Company's practices. UPDATE: Ultimately, I ended up filing a complaint with the Idaho State Attorney General's office. They investigated it and Verizon eventually offered me a new phone. Save yourself a headache and go somewhere else.

Relatively quick, they had enough people working and got what I came for. Salesperson was helpful…read moreand pleasant.

Would you like a little arrogance along with purchasing your phone. I will never call or step foot…read morein that store again. While purchasing my iPhone 13 pro max, I was persuaded to purchase the screen protector they said I needed. I was in that store 6 times in a month to have it replaced, (4 replacements) it kept bubbling up two days after install. The jerk that was helping me said he'd never seen this before. Google it, there are so many complaints about bubbles in screen protectors. I went to bestbuy and bought a proper screen protector. They were so friendly and helpful.

My son and I came into the store after being Verizon customers for 20 years! We were greeted by…read moreCindy who treated us with the best customer service! Cindy treated us with patience while spending diligent time transferring 3 phones, watches, returns, new lines etc! Kudos to Cindy!

Blue Lakes Location - l was LUCKY to have gotten Jordan to help me with my purchase and…read moreinstallation. The Five Stars are for JORDAN only. When I had my first problem and called Verzion direct, it was a nitemare of being put on hold for hours l. So I went back to the store and Jordan performed miracles that I never would have been able to do by myself, nor with the Customer Service Dept.. He is a valuable employee and I hope they are able to keep him!!!!

Worst experience ever! I thought it was amazing to get right in and not have to wait like you do…read moreat the store on poleline, what I sure paid through the nose for that mistake. They slip unwanted and unasked for items onto your bill. They do not help right any wrongs, and quite frankly don't seem to know what they are doing. Do NOT go here!

I had a minor repair to fix and they knew exactly what to do, Very helpful and very polite. Would…read moredefinitely go there again if I need anything fixed. Margaret

Called what must have been a corporate line to find out if they had a screen in stock for my IPhone…read moreSE. Asked if I needed an appt. I was told to just go into the store. Repair would be $99. Two days later drove for 1 1/2 hours to the store. He said he didn't know if they had the screen I needed and if not the OEM Apple screen would be $250. I left the store angry and disappointed. Will never do business with this company.

The only place that I will take my cell phone repairs in Twin Falls. Called 2 other places. The…read morefirst place danced around quoting me a price to replace my IPHONE battery. After pressing them they quoted $65 but would not give me a repair time estimate. Then they told me that they would analyze it and let me know if anything else needed repair. I phone tells you when the battery needs service so what exactly are you going to analyze? The second place didn't answer phone. Then I called 360. They associate that answered the phone got right to business. He quoted me $45 (which is right on par with sending my phone to Apple directly without the hassle,and 30 mins for the repair. I dropped off my phone and 15 mis later received a call saying it was finished. Omg! Thank you 360 for the professionalism from the phone call to pickup. I will never call anyone else.

the guys in this shop are so nice! i had to get my son's ipad screen fixed and they were quick and…read morevery informative. the price was lower than the shop in Walmart & the customer service was 10 times better at 360! this is def. my new spot to bring our cracked screens! thanks guys!

Preston was super helpful awesome guy Helped me out with everything I needed very professional and…read moregood prices!

Went there on a Saturday and got efficient, quick service by Preston. Reasonable prices too. Would…read moredefinitely recommend this establishment.