I had just bought a house in Willoughby. The only things in the house were 2 couches, dining room…read moreset, a mattress and dresser. Not a whole lot to be in the way. Also have 2 dogs and a cat that I had taken outside so not to be in the way either. 3 women showed up, got to work right away. Whomever did the master bathroom did an exceptional job. The rest of the house left a lot to be desired. The fridge shelves were done but not the door shelves. The oven top still had a bunch of stuff all over it that was able to be wiped up with a paper towel by myself. Inside the oven wasn't even touched. And this is after you tell the client that they have to spray oven cleaner for your workers. The second bathroom still had dust over the light fixture. "Remove build up" as listed on the website wasn't removed at all. Toilet wasn't even touched. Windows are double hung so they are very easy to pop open and take care of, but they weren't even touched. Same with the tracks of the windows and the tracks of the sliding doors. The bar in the lower level is still sticky like it wasn't even done. The center area of the floor was good but it was like they just pushed the dust and dirt to the corner. The vents are still dusty. The cabinets weren't done. I asked for a move in special, and was told that I had to add on "inside the fridge," "inside the cabinets," and "inside the oven" when I was called about them having to cancel our Friday appointment and move it to Wednesday. After reviewing the website, it turns out all those thing I was told to add on were actually part of the move in special. It took them 3 hours to not complete the job. We waited to move everything in to our new home just so it would be easier cleaning for them. This whole order cost me $451.

I have used this company for about 2 decades. They generally come with a crew of three and they…read moreclean my house. Their cleaning staff are well trained on the methods that the company has found to best clean areas. I love that the crew is efficient and also always quite cordial! I would recommend this service.

Just had our first cleaning with Summit Maids. She showed up exactly on time. My house is…read moresparkling! She was quick yet thorough. It feels so refreshing to come home to a clean house. The booking process was a breeze and had great communication with via Yelp messaging while I was shopping around for cleaning services and looking for a quote. They charge by the hour but she must have been working really hard bc I can never get my house clean as quickly as she did! We'll definitely be booking more cleanings.

Josh Bailey the owner of Summit Maids , after I complained to him about one of his Maids, who…read morecleaned my house and took photographs of the inside of my home, including my office, my own personal photographs, my bedroom, my bed, and even my wardrobe posted them on the Internet on Facebook for their own advertisement to promote their own business-- even after I told Josh Bailey about it after I found out on my own that they were up on the Internet for six days is now harassing me. He has contacted my lawyer repeatedly telling my lawyer to tell me to stop posting my experience of him and of Summit Maids. I am just reporting the truth of exactly what happened and he keeps on telling my lawyer to tell me to stop posting. This is absolute harassment of my lawyer and so I complained to the Attorney General's office. He's telling my lawyer that I'm harassing him by complaining to the Attorney General's office. This guy just absolutely thinks that he is the boss of everyone and the fact that he's harassing my lawyer is absolutely crazy. He does not understand the law so I'm about to file a police report on him for harassment. Stay away from this guy and his company. My lawyer and I have both blocked him out now so beware of this business generally, they take images of your home without your consent or your permission even sensitive photographs that show the interior of your office and your pets post them on the Internet for their own promotional purposes, but when you tell the owner about it, he threatens you and then contacts your own lawyer! Thank God, the Attorney General's office knows about this.

The team did an excellent job cleaning! The cleaning was thorough. I would recommend them 100%. I…read morewas booking services from out of town so I appreciated the great communication and how promptly the team was able to clean my family's house. Thank you thank you! I was not home but my in/laws commented on how nice PTB cleaning services team was too.

The ladies were very professional and accommodating. They did an amazing job cleaning our home. We…read moreare very happy with their service and highly recommend them.

They did a deep clean and handled my bi-weekly cleaning, and I am blown away by the results. My…read morehome is now spotless and gleaming. Highly recommended.

I simply could not be more grateful to Kat and James. With 2 under 2, Kat absolutely saved my…read moresanity and just made me feel like a whole person again coming in and cleaning my house from top to bottom. It has been the easiest, most amazing experience. I dont have a history of knowing exactly what i what or what to expect from someone who is there to help me coean my home. I had never hired anyone before. Kat... she's just the easiest person to talk to though. Like a chaos panda, I dumped everything on her and she got it. I just needed a second, psycho Type A, me and there she was saying "hell yess." She truly took the time to understand what mattered to me and where I needed help and then continued to go above and beyond. Being perhaps one of the easiest people to talk to, I really just vented one day about everything in house that drove me nuts and low and behold she comes through again. HELLO JAMES! Repainted my whole kitchen, up the stairs, my office, hallway, doors, fixed annoying window frames ruined by rain water. I feel like a have a brand new house. As I already acknowledged, I am a crazy type A human and the attention to detail is amazing. Im pretty sure I changed scope at least 5 times and the whole process from start to finish was the easiest. I already have plans to bring them back again fix cracks in the ceiling (and perhaps one more project my husband just doesn't know about yet ). Im just soo happy we found them. Thank you guys so much for everything. Please, if anyone needs anything done - painting, trim work, window sills, deep cleans, regular cleans - I've used them for it all and I have yet to experience anything except greatness. If they offered it, I'd let them watch my dogs!

Ashley did a great job. She was professional, personable, and worked very hard to meet the…read morerequirements. We were impressed with Ashley and we've been impressed with JAC. Great communication and follow up. Highly recommend!

Devin and Hailey did a wonderful job on my house! They checked in throughout the cleaning with me…read moreto ask if everything met my approval. They asked what my priorities were and made sure those were met. Definitely great at a deep clean!

TruCleans has been cleaning our home monthly for about two years now. We're so happy with their…read moreservices. Their employees a polite and efficient, we've never had any concerns about someone from their org coming into our home whether we're here or away. Even our dogs love them! The price is right for us and we look forward to this service every month.

Absolutely horrible. Was charged for extra time for the bathroom ($55),and it didn't even look…read moretouched. Worked with customer service they sent another team out to redo missed spots. I asked for a refund for the additional time because I feel like it was not utilized. They also sent pics and the crew was wearing their shoes on my carpet. Completely unprofessional. I will not be using this service again and will be leaving reviews on every possible platform as they also refused to refund me. My apartment is less than 1000 sq foot. This is horrible. Windows weren't even touched. I even left $40 cash on the table for a tip. Over $250 for horrible service. Wouldn't recommend! Looks like everything was just quickly cleaned and wiped down.

Update is there isn't one. It was told to me a week ago these would be mailed to me and I messaged…read moreyesterday for a receipt and of course they do not even know if they have been shipped. Please save yourself a huge hassle and do not book with them

Ok. After my initial experience, I was contacted by a manager to try and resolve the situation and…read morewas offered a free cleaning. It took me awhile to schedule because my original booking was for a move in clean and way more pressing than my cleaning needs right now. However, they did send someone for a four hour cleaning. Erica was lovely and very personable. She showed up on time and did her best with the areas I asked her to clean. There was a bit of a film on my appliances that weren't quite wiped free of cleaners and a lot of my dishes had to be rewashed but everything was good for the most part. The company still communicated A LOT prior to my appointment via both text and email, almost to the point of excess. But, they did their best to make the original situation right so I am updating my review.