I requested help with a toilet issue in my Powder room bathroom…read more This was an immediate call and a very nice man put on the schedule for the next morning. Promptly a gentleman rang my doorbell in the time frame I was offered. Greg B. came and was very nice and knowledgeable. He explained very well what he suggested we try. All the while he was advising us of the cost for the services he felt were necessary. There was no upselling or gouging that one is worried about. The measures he used were just exactly what was needed and when he was done I was assured the problem was addressed. I was delighted at his honesty and customer service. The cost was also excellent. Thank you DTPlumbing and Thank you Greg B.You're going to be my go to company for any additional plumbing needs.

I sought an appointment to repair my commode, whereupon a fellow by the name of Fabio Miguel…read moreJackson was dispatched. He arrived bearing naught but an empty bottle and proceeded to strike the fixture with most unseemly violence, quite rousing my sleeping children! He then demanded the preposterous sum of ten thousand pounds! I should sooner employ a common pauper than such a rogue. Nevermore shall I call upon him.

We had a water service replaced by Colin the plumber. They did a wonderful job, from the office…read morestaff to the estimator to the crew who did the work, including the owner who was leading our crew. There price was very competitive and the quality of their work was a breath of fresh air! They were on time and everything they promised was delivered. I recommend them highly! James C.

I requested an outside drain to be cleared or at least videotaped to see the problem. Two separate…read moreplumbers came out and unprepared as they had a camera but no above ground location wand to tell where blockage was occurring. The second plumber, not Colin as promised, said he was driving his normal vehicle and didn't know he was substituting for Colin until 1/2 hr before appointment. He took a video and said he'd review it with Colin and get back to me with options. I paid over $600 for this lack of preparation and follow through. I never heard back from the organization.

A+ Courtesy A+ Service…read moreA+ Price A+ Timeliness It can be hard these days to find a business where the service is AMAZING from start to finish but this company is IT!!!! From the friendliness and efficiency of the person who answered the phone, to quickness of service, to thorough explanation of the issue and outstanding completion of service... was beyond amazed, pleased and impressed. The bill was explained to me by the very penny (he was only off by $0.09 lol) and the work was completed efficiently and effectively. They charge by the job, not the hour and their rates were completely reasonable. Oh, I forgot to mention...JOSH WAS AWESOME!!!!! I HIGHLY recommend using this company. I will never use anyone else.

Found this amazing company after doing a google search for plumbers near me and am so unbelievably…read morehappy that I did. Many people told me to call a company that has rooter in their name but I didn't want to as I wanted to support a local, family owned business. Everyone that I interacted with was so nice and helpful. They were honest and upfront about what they were going to do and were able to get our issue resolved within a couple hours and for a very fair and reasonable price. I will happily recommend them to anyone and everyone that I know. Thank you so much for being an amazing company.

James thoughtfully and carefully solved our issue and explained what caused it. We have used Pride…read morePlumbing to handle a variety of deferred maintenance in our home since moving to Rochester 6 years ago. Every plumber has been excellent. Highly recommend.

I had an issue with my main water shut off in my basement and Ethan came to the house and replaced…read morethe faulty valve, he also stayed until the county water department came out to turn the water back on and make sure that all was working. Great job and fairly quick

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

It's weird that I felt a sense of relief when I read all those negative, one-star reviews--at least…read morewe're not alone in having been taken advantage of, treated poorly, spoken to rudely and with dismissiveness... Isaac's lack of concern for their customers since they were bought out is, frankly, breathtaking. That's bad enough, but perhaps worse is their practice of upselling vulnerable customers. They quoted us a price for a new tankless water heater that almost knocked us over. We ended up going with someone else for roughly half the price! Then they sold us a replacement air filter for the furnace that turned out to be a hospital-grade system that was way, way beyond our needs--with a price tag to match. Yes, it's on us that we fell for it, but it was during the pandemic and Isaac took advantage of the widespread fears many of us had for our safety. We have been Isaac customers for decades, and we have been GoldCare members for at least half that time. We have paid Isaac tons of money, for new furnaces, a new air conditioner, a tankless water heater, a dehumidifier, and an air filter. We have paid the monthly fee for their service plan. In all those years, there were only two times that we needed anything other than annual routine maintenance. Once was when the tankless water heater stopped working late in the evening. Rather than send someone out, per our contract, they coached us on the phone to fix it ourselves! We were successful, so we chalked it up to a kind-of-funny experience and moved on. The other time was when our fairly new furnace wouldn't come on--on a very cold day. We called, and a rather distant and nonchalant call center rep told us that it would be four days before anyone could come out. We reminded him that we were GoldCare members, and were supposed to get priority service. He didn't care...and let us know that. When we suggested that perhaps we would cancel our premium plan since it didn't seem to get us anywhere, well, that was fine with him, too. He would forward us the cancellation forms. No attempt at customer service, no attempt at customer retention. All this led us to look around for another contractor. We were lucky to have found someone we can trust. But one of the surprises we got was how much the annual maintenance of our air filter would cost. That's when we learned that Isaac had upsold us to a hospital-grade air filtration system that was way beyond what we needed. But the best was yet to come. We called Isaac today to cancel our GoldCare and SilverCare memberships, and our annual maintenance appointment. Once they got through leaving us on hold, hanging up on us, transferring us to another hold, we finally got through. Nick asked us, somewhat perfunctorily, why we were cancelling. We told him what we have related above. He had no reaction whatsoever, expressed no apology, no regret at losing us. But he couldn't wait to tell us that the GoldCare agreement for the very expensive air filter had just started and we were stuck in it for another 23 months. He would not even acknowledge our request for consideration, given all we had been through. Just kept repeating that we were stuck with paying them for another 23 months whether we used them or not. The most he could do was send us a copy of the agreement that we already had in front of us. We originally signed with Isaac when they were locally owned and had a well-deserved reputation for being part of the community and genuinely caring about their customers. Things changed when they were acquired by a private equity firm. They lost their focus on their customers and their community and became ruthless and rapacious. We are glad to bring our business to locally-owned firm from now on.

our heat stopped working at 8:30 pm. Ron came right over looked at it and knew exactly what was…read morewrong. He got the heat running for the night and promptly and came back the next morning with the part. he's knowledgeable, trustworthy, quick and efficient. I also thought he was reasonably priced. he's an all around nice guy. I highly recommend him.

Called Ron about issues with 2 toilets. He was at my house within 1/2 hour. An hour later and all…read moreif fixed. Ron and his son are delightful people. Exceptional work ethic and honest with affordable prices. I highly recommend

I am remodeling my house and I had on call rochester repairs come out to do a shower drain & pot…read morefiller for my house and he did an amazing job. Super respectful and very informative letting me know everything that was going on as he was working. 100% will be using him again for upcoming projects.

From the owner: On Call Rochester Repairs LLC is a locally owned and operated business specializing in property…read morepreservation, home repairs, plumbing, and remodeling services. Whether it’s fixing leaks, drywall repairs, full-scale renovations, or general handyman work, we deliver reliable, high-quality craftsmanship with a focus on customer satisfaction. We take pride in honest work, fair pricing, and getting the job done right the first time. From small repairs to full property renovations, On Call Rochester Repairs LLC is the name you can trust for dependable and professional service in the Rochester area. Serving: Rochester, NY & surrounding areas Contact: 585-857-7374 Email: Nik@oncallrochester.com Website: oncallrochester.com

Tyler was quick to respond to our request to diagnose a loud noise in our plumbing. He diagnosed…read morethe problem and quickly made the repair (replacement of a leaky outdoor hose faucet). He also noted a leak in our pressure control valve and we discussed other valve replacements we've been wanting to do for some time. Tyler gave us a quote for the work that was well within our budget, and scheduled a date to return. He completed the work in much less time than we expected....2 hours to replace the pressure control valve with two meters (inbound & outbound) that will make future adjustments easy. He also replaced the valve for the water heater and added a valve for the furnace humidifier water supply. And, he replaced the hot & cold supply valves for our washing machine, which were the originals from when the house was built over 50 years ago. Tyler is very friendly and personable, and he took the time to clearly explain everything. He was was a pleasure to do business with! We highly recommend him for any of your plumbing needs, and will definitely call on him for any future plumbing requirements we may have!

From the owner: Lalonde plumbing LLC has been serving the Rochester area for over 10 years. Our licensed and…read moreinsured plumbers provide reliable plumbing services for both residential and commercial customers. From drain cleaning and repairs to new installations, whole home systems and remodels, we take pride in our professionalism and craftsmanship. Our goal is to provide hassle-free plumbing solutions that exceed our customers' expectations. We understand the importance of keeping your plumbing systems running smoothly so you don't have to worry. Our team of experienced plumbers is ready to handle any plumbing issue that comes up, big or small, so you can get back to the more important things in life. Call us today for a free estimate. We look forward to serving your plumbing needs for many years to come!