We had a water leak in our home and are new to this area. I was frantically trying to find someone…read morewho could find the leak. It was luckily a slow leak but was traveling under our wood floor. After 2 days of working with a plumber who didn't want to tear up the wall or floor since he couldn't tell where the water was coming from, and then trying to find someone who would tear out the floor and look for the leak, a friend steered me to this company. The owner was on vacation out of the state but called me back and then contacted his team who came and found the leak right away. They were hard working and professional yet very friendly and sympathetic to our problem. They were careful with our things and our home. I can't say enough good about them! They patched the wall up as good as new and replaced the trim that was removed and did not damage the trim or baseboard. I wish I could say the same for the people who took out the rest of the floor and replaced it. I am sorry I didn't let Major Damage do the whole project but my insurance company had a preferred company. In hind sight, I would have used Major Damage for the total job. That would be my recommendation to others. I think it would have been finished a lot sooner too. Thank you to Bud and Mike and Jacob for a job well done and helping make a bad situation a lot easier!! Five stars were all I could give them here!

From the owner: Here at majorDAMAGE we offer 24/7 emergency service. Specializing in water damage restoration, mold…read moreremediation, and most important customer service. We try our best to get your house dry with as little tear out as possible, saving you from the head ache of the sometimes lengthy rebuild process.

This is one of the easiest reviews I've ever written. Working with A Modern Touch Construction was…read moreseamless from start to finish. Every step--from the initial quote to the final walkthrough--was handled with professionalism and care. Communication with the Project Manager, Juan, was excellent. I felt completely comfortable asking questions throughout the process, and his responses were always clear and timely. It was also a huge relief to have someone coordinating all the scheduling and project details on my behalf. And then... the work itself. WOW. I selected the materials and finishes, but their craftsmanship is what truly brought everything to life. They renovated my entire floor, and there isn't a single detail I would change--every aspect exceeded my expectations. I genuinely cannot recommend A Modern Touch Construction enough. The entire experience was a 10/10, and I will absolutely be returning to them for any future projects!

Super porfessional, done on time, every bit of the job was done accordingly, from permits to…read morefinished product. Worth it!

Requested a quote to do a garbage disposal install. William came out and said it is entirely…read morepossible to do it, a sink, and cut out the counter and cabinet, but he has to get with his master plumber to finish a quote. Then ghosts me for 4 months.

After our house was heavily damaged by the Memorial weekend tornado in 2024, Bear responded…read moreimmediately to our phone call. They have provided assistance and guidance every step of the way in our rebuild and insurance coordination. Both Bear and their subcontractors have been great to work with. We will never use anyone else and highly recommend them.

The team was professional and did quality work quickly. They even reduced the final payment from…read morethe quote after some material was able to be returned.

Carol Bronson Matt…read moreand Tony did an excellent job of getting rid of our mold and water damage. We could not be happier and will use them again if needed. They were quick to respond to text and phone calls. They always showed up on time. We are looking forward to the rebuild, know it will be every bit as good as the job they did removing damaged floor, sheetrock and flooring. Positive: Professionalism

NWA Restore It helped me out TREMENDOUSLY when I had a major water issue throughout the first floor…read moreof my home. I am extremely grateful for their hard and professional work - the ultimate validation to me was when their mitigation work was complete and my contractor for repairs was ready to begin construction. In the words of my contractor "wow, these guys did a great job". Ultimate peace of mind moving forward knowing I wasn't going to have to worry about residual issues arising post construction from the mitigation side.

During the process of leak testing and even during the estimate process, I thought "wow what a…read moregreat company, smart intelligent efficient people." As soon as the work started I realized we were in trouble. They use sub contractors who are God awful messy and leave giant piles of trash everywhere they go. The work is sub par to straight trash. All of which you would think NWA restore it would be ready and willing to fix. They had to tear out flooring and redo it. They tore up our trim and weren't even going to fix it until we complained repeatedly. We have had to do several change orders and I firmly believe we will be left to figure out how to get the workmanship we agreed upon elsewhere. The project manager Chris loves to say he'll take a look and then never gets back to you. We have been left in the dark communication wise from the start, unless we reach out with very specific questions. Just all in all the worst experience I have ever had. I wish after mitigation we had parted ways. This process has been more traumatic than the initial flood.

Had a minor issue with the fascia loosening on my guest house about a year after the construction…read morewas completed. I called Westin on May 20 to let him know about the problem. On May 27 the repair was completed. Only one week! Way to go Westin, that's a great example of how to take of your customers and build a strong business reputation.

I hired Mark Valdez to do a total house remodel in 2023. I expressed my expectations of high…read morequality craftsmanship, time, budget, etc. He said his crew could do the whole remodel in 3 months. I gave him the $80,000 deposit, and he left the country for his retirement home overseas, leaving my job in the hands of novices. It took months for demolition to begin. After the interrior was demolished, it sat there in ruins for months. They said they needed more money to continue, that the money I'd given them was already spent on future supplies. I called and emailed him and it took months for him to respond. The supplies his crews used were of the cheapest, lowest quality and craftsmanship was terrible! The job went 1 year over time and $60,000 over budget, because everything needed to be re-done again and again. I paid him in full just to get rid of him and not have to deal with him anymore. He refuses to honor the warrantee he promised and I am still left with a leaky roof, electrical work that needs to be redone, a fireplace that isn't code or functional, cracks in the drywall, moving a weight bearing post, and caulking/tile work that is cracked and needs to be redone. Mark Valdez is a great salesman but his promises are empty. He has no integrity or professionalism whatsoever. In my opinion, he is a thief and I wouldn't recommend him to my worst enemy.

Thank you Jack for all your help and great work at our new rental place!! We appreciate you guys!read more

From the owner: Our business specializes in water, fire & smoke, mold and bio hazard damage cleanup. We operate…read more24/7 emergency services and serve all of Northwest Arkansas. We enjoy providing peace of mind to people in need and are committed to providing our customers a positive experience under difficult circumstances