We recently searched and gathered quotes to have a wall put up in our new business...not only was…read moreAnthony and his team professional but also quick with communication. The finished product was what we wanted and it was done on budget and on time. Highly recommended!

I texted Anthony about a DIY bathroom reno gone wrong and he was prompt in getting some guys out to…read moretake care of us! They did a great job, were detail oriented, and contained the mess so well. Not to mention, the price was great!

We had a water leak in our home and are new to this area. I was frantically trying to find someone…read morewho could find the leak. It was luckily a slow leak but was traveling under our wood floor. After 2 days of working with a plumber who didn't want to tear up the wall or floor since he couldn't tell where the water was coming from, and then trying to find someone who would tear out the floor and look for the leak, a friend steered me to this company. The owner was on vacation out of the state but called me back and then contacted his team who came and found the leak right away. They were hard working and professional yet very friendly and sympathetic to our problem. They were careful with our things and our home. I can't say enough good about them! They patched the wall up as good as new and replaced the trim that was removed and did not damage the trim or baseboard. I wish I could say the same for the people who took out the rest of the floor and replaced it. I am sorry I didn't let Major Damage do the whole project but my insurance company had a preferred company. In hind sight, I would have used Major Damage for the total job. That would be my recommendation to others. I think it would have been finished a lot sooner too. Thank you to Bud and Mike and Jacob for a job well done and helping make a bad situation a lot easier!! Five stars were all I could give them here!

From the owner: Here at majorDAMAGE we offer 24/7 emergency service. Specializing in water damage restoration, mold…read moreremediation, and most important customer service. We try our best to get your house dry with as little tear out as possible, saving you from the head ache of the sometimes lengthy rebuild process.

Requested a quote to do a garbage disposal install. William came out and said it is entirely…read morepossible to do it, a sink, and cut out the counter and cabinet, but he has to get with his master plumber to finish a quote. Then ghosts me for 4 months.

After our house was heavily damaged by the Memorial weekend tornado in 2024, Bear responded…read moreimmediately to our phone call. They have provided assistance and guidance every step of the way in our rebuild and insurance coordination. Both Bear and their subcontractors have been great to work with. We will never use anyone else and highly recommend them.

Carol Bronson Matt…read moreand Tony did an excellent job of getting rid of our mold and water damage. We could not be happier and will use them again if needed. They were quick to respond to text and phone calls. They always showed up on time. We are looking forward to the rebuild, know it will be every bit as good as the job they did removing damaged floor, sheetrock and flooring. Positive: Professionalism

From the owner: 911 Restoration of Northwest Arkansas is a full-scale water damage cleanup restoration company…read moreoffering you peace of mind after a disaster. We provide water damage restoration, sanitization, mold removal, fire & smoke damage, reconstruction and everything in between with 24/7 availability. Take precautionary actions during the coronavirus. Our techs are trained to sanitize and clean your property with disinfection solutions and follow CDC and EPA protocols. Disasters can happen anytime due to pipe bursts, flood damage, roof leaks, storm damage or other water damage-related emergencies. Fortunately, our IICRC-certified techs will rapidly respond within 45 minutes to handle any water related emergency and help minimize damage.

NWA Restore It helped me out TREMENDOUSLY when I had a major water issue throughout the first floor…read moreof my home. I am extremely grateful for their hard and professional work - the ultimate validation to me was when their mitigation work was complete and my contractor for repairs was ready to begin construction. In the words of my contractor "wow, these guys did a great job". Ultimate peace of mind moving forward knowing I wasn't going to have to worry about residual issues arising post construction from the mitigation side.

During the process of leak testing and even during the estimate process, I thought "wow what a…read moregreat company, smart intelligent efficient people." As soon as the work started I realized we were in trouble. They use sub contractors who are God awful messy and leave giant piles of trash everywhere they go. The work is sub par to straight trash. All of which you would think NWA restore it would be ready and willing to fix. They had to tear out flooring and redo it. They tore up our trim and weren't even going to fix it until we complained repeatedly. We have had to do several change orders and I firmly believe we will be left to figure out how to get the workmanship we agreed upon elsewhere. The project manager Chris loves to say he'll take a look and then never gets back to you. We have been left in the dark communication wise from the start, unless we reach out with very specific questions. Just all in all the worst experience I have ever had. I wish after mitigation we had parted ways. This process has been more traumatic than the initial flood.

Excellent quality, reasonable prices! And they're quick! Have had them do work on two houses. Very…read moresatisfied on both.

Had a minor issue with the fascia loosening on my guest house about a year after the construction…read morewas completed. I called Westin on May 20 to let him know about the problem. On May 27 the repair was completed. Only one week! Way to go Westin, that's a great example of how to take of your customers and build a strong business reputation.

BEWARE. DO NOT HIRE THIS COMPANY! We hired them to add-on to…read moreour house 7 years ago. 1) They demanded $10,000 above our signed $150,000 contracted amount when the project was finished. 2) Water pipes freeze at least once every winter. They came and "fixed" the issue the first time then "1 year warranty" was not valid after that & is our problem. 3) Obvious floor depression in one area of the laminate wood floor. 4) Tile grout came out in an area of a bathroom floor. 5) One section of siding comes off during heavy wind.

Thank you Jack for all your help and great work at our new rental place!! We appreciate you guys!read more

From the owner: Our business specializes in water, fire & smoke, mold and bio hazard damage cleanup. We operate…read more24/7 emergency services and serve all of Northwest Arkansas. We enjoy providing peace of mind to people in need and are committed to providing our customers a positive experience under difficult circumstances

We contacted Surfco just before Thanksgiving to help us assess and repair the damage caused by our…read morewasher flooding part of our home. From the beginning they seemed to not want to answer many of our questions and aggressively pusged us to let them start right away. Once we agreed to what they recommended they began work and we began to have more than a few issues. A different person came out each day to check on the loud machines that were running 24/7 in our home and they each would tell us something different about the progress. One day we were told it was almost dry and the next day we were told it was still soaking wet. We were told our tile may need to be ripped up due to the reading a supervisor took with the meter they all used that said our tile was soaking wet underneath. When I asked the people who came the next day about the tile they told me that the meter did not work on the tile and would always read as soaking wet no matter what due to the temperature of the tile. This continued on for about 5 days each day bringing contradictions. They finally deemed our house dry, pulled the machines out, and let us know they would send out the repair person to give an estimate and get started sometime in the next week. It took almost two months for the repairs to begin. We had to deal with a 3sqft part of our wall being gone, no baseboards in half of our house, said baseboards being piled and stored in various places in our living room and garage, and one of our doors that leads to our garage not having a frame which made it very difficult to keep our house the correct temperature. Once repairs finally began they were not what was promised. We were told the baseboards would be picked up, taken to their work space, professionally spray painted and repaired before being put back. When we arrived home and our baseboard were back on it took only a glance to see brush marks on them. We were told plastic would be put down to protect our floors while they were in our home working, but our dark floors still have bright white caulk and paint on them that we will now have to clean off. When the caulk was applied to the baseboards it went up the wall and overall looked very messy. When we asked for this to be fixed, they begrudgingly did so and then proceeded to say that they could only partially fix it "due to the shape the wall was already in." During the removal of the baseboards part of our wall was damaged and we received the same line when we asked them to fix the damage that they had caused. Things in our kitchen (where no damage was being repaired) were broken, which we would not have known if the clean up attempt hadn't been done poorly causing us to find pieces of glass on our floor. One of the holes that they drilled was not covered by the baseboard when they were reinstalled, but it was left that way until we explicitly asked that they fix it. They missed places that needed to be repainted and overall had zero attention to detail causing my husband and I to have to constantly check the work that was done and request fixes. Any time we did this the supervisors would blame the workers they brought in to do the work and say that "they just don't understand English". A supervisor went into parts of our home on the complete opposite side of where they were working and let out one of our dogs. We received a text about this saying that our dog was loose in the master bedroom. We informed them that both of our dogs were closed in the office on the opposite side of the house from the master bedroom. The next day we received another text that let us know they would be "finishing up a few miner things" on Monday and that we needed to make sure our dogs were put up. Our dogs are both friendly, but the one they let out is 70 lbs and is a jumper. She could very easily knock over someone who is not ready for her greeting. Which is why we put them on the opposite side of the house behind closed doors. The dog they let out is also not a quiet dog. If the fact that that side of the house didn't have any evidence of work being done, everything was pushed over to that side to be out of their way, and all the doors on that side were closed and the doors on the side they worked on were open didn't tip him off that he was on the wrong side of the house, the loud whining and barking should have at least made him pause before opening the door and letting her out. Every supervisor we talked to was unprofessional at best and some of them were down right rude. This company then sent us an invoice to sign and when we reviewed it, we noticed that there were multiple line items that we shouldn't have been charged for. The only time this company has shown any form of attention to detail is when they are attempting to point out mistakes in our emails back and forth with them about the mistakes in billing. They made a stressful situation into an absolute nightmare that lasted almost three months. I'd give 0/5 stars if I could.

I would Highly recommend this company. They came out in the middle of the night and took care of…read morethe Disaster that had happen at my house, My toilet over flowed and went into my bathroom and bedroom. As you might assume I Was Very STRESSED!! But they helped me Through it and were extremely professional and knowledgeable about everything that had happen! :-) They dried my house and repaired it better than it was before. Great Honest Company.