1. T Holmes

    1. T Holmes

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    Kerrville, TX

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    5 years ago

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    Aspen Dental

    Aspen Dental

    1.4(30 reviews)
    2.1 mi
    2 years in business
    Emergency services

    Dr. Reyes is very proactive in her approach, for which I am grateful…read more When the dental hygienist said I had periodontal disease, I said, but the dentist I saw less than a month ago said nothing! Dr. Reyes explained that her approach is more of a 'nip it in the bud' method rather than wait until it's much worse. The office worked with me and came up with a plan not just for my gums but also for the several teeth that I knew needed work. I had no discomfort during my first deep gum cleaning and treatment. The office is equipped with the latest technology which, when it comes to dental work, is exactly what is best.

    I am extremely disappointed with my experience involving Aspen Dental's offices in Kerrville,…read moreTexas. My treatment plan at the Kerrville office was financed through CareCredit, and I was told that it included two dental cleanings. Before relocating to Jacksonville, I informed the Kerrville office that I still had one cleaning remaining. I was assured that I could receive it at any Aspen Dental location near my new home. Based on that assurance, I canceled my Texas appointment and scheduled my final cleaning at the Durbin Park office in Florida. When I arrived at Durbin Park, the office refused to honor my remaining prepaid cleaning and told me that I would have to pay more than $290 to receive the service. I was also told that the Durbin Park office would not honor any agreement made by the Kerrville office. The office also attempted to collect a payment that was already being processed between my bank and CareCredit. Consumers should be aware that, in my experience, CareCredit's payment processing time is extremely delayed. When I contacted the Kerrville office, I was told that I could fly back to Texas to receive what the office then described as a "complimentary" cleaning. If the cleaning was truly complimentary, why was it included in the treatment plan financed through CareCredit, and why was my insurance company also billed? I am 83 years old. Suggesting that I fly from Florida to Texas for a routine cleaning that I had already paid for was unreasonable, insulting, and completely lacking in consideration for an elderly patient. I am asking Aspen Dental to refund me directly for the service that was charged but never provided. Customers should carefully review their Aspen Dental treatment plans, request itemized statements, and obtain any promises regarding the transfer of prepaid services to another office in writing. In my experience, being told that Aspen Dental has locations nationwide meant very little when one office refused to honor what another office had promised. I am allowing Aspen Dental to review my records and resolve this matter fairly. If the company refuses, I intend to pursue the appropriate consumer-protection and regulatory complaint options.

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    T Holmes - oralsurgeons - Updated September 2026

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