Dr. Reyes is very proactive in her approach, for which I am grateful. When the dental hygienist said I had periodontal disease, I said, but the dentist I saw less than a month ago said nothing! Dr. Reyes explained that her approach is more of a 'nip it in the bud' method rather than wait until it's much worse. The office worked with me and came up with a plan not just for my gums but also for the several teeth that I knew needed work. I had no discomfort during my first deep gum cleaning and treatment. The office is equipped with the latest technology which, when it comes to dental work, is exactly what is best. read more

My family moved to this practice when our insurance changed. Never again. Every family member was told they need so much done before they would do a cleaning. We have visited our old dentist every 6mos and never missed. Now here the Dr says we have poor dental care. Terrible experience and we are out SOOOO much money! Never again. read more

I've had positive experiences with other Aspen Dentals but this one is handled terribly by the office team. There is no communication and they don't verify or keep records of insurance then bill you a year later and say it's too late to file with your insurance so that the balance is your responsibility. I'm not against AD but it's worth the drive to San Antonio rather than come to the one in Kerrville read more

I went to get a crown after one broke and they told me I needed all this dental work for a lot of my money and my regular dentist said all I needed was a crown! I'm 85 years old and they want to do all this work. I went there because they had a special on crowns. Went back to my expensive contest and got my crown! read more

Stay away from Aspen Dental at all costs. After complications from a tooth extraction that they messed up, they refused care from a follow up exam after exposing the nerve to a nearby tooth. I was told word for word to "suck it up, that's was tylenol and ibuprofen are for". Office staff actively tries to prevent you from speaking with anyone and refuses to give any information. Dentist wanted to charge me $300 for post-surgery care instructions! Aspen Dental is the most unprofessional, over charging, stuck up dental office I have ever seen. If you want to get seen be someone that doesn't care about you, will charge you triple a regular dentist, and will tell you to go screw yourself, these are the guys you want! read more

This place is vindictive and unprofessional. I made an appointment for an abscess and it ruptured and I was in pain. Anthony the office manger cancelled my appointment and pushed my appointment back ten days and told me that I could leave if I didn't l like it. Never go to this place. They are a denture mill. Expensive and low quality. So combine all of this. Save yourself the aggravation and waste of your time. read more

Stay away from Aspen Dental in Kerrville. Get a 2nd opinion before the touch your teeth.

I went for an initial teeth cleaning through my insurance hmo. X-rays were taken and then I was escorted to the sales manager, where the 'upselling' happens. After I elected out of these 'choices' ranging between $1800 to 3200 (out of pocket), I asked if I was going to be able to receive a simple teeth cleaning. I was informed that a basic teeth cleaning would be 'borderline malpractice'. He then printed off quotes, gave them to me, and that was it. Please don't waste your time people. read more

STAY AWAY FROM ASPEN DENTAL, KERRVILLE!!!! Just left Aspen dental kerrville with my wife in Great Pain. First impressions, No one smiles. They are extremely rude and unhelpful, especially the front office person. We have insurance but they were in no hurry to get it approved. Wanted us to agree to pay them over $6000.00 for one crown,before they would consider helping her. Wouldn't even give her something for the pain. We have money and could have paid for it. DON'T WASTE YOUR TIME OR MONEY!!! Just called another dentist In San Antonio. Insurance approved over the phone in 10 minutes. I could feel there smile over the phone. It's worth the drive to San Antonio to get dental work done. read more

Stay away, this is a predatory operation. They just want to sell dental procedures, actually went so far as to tell me that my immune system was "getting weaker every day." They will absolutely not do a simple cleaning unless they've threatened every potential crisis and have left you in an abject state of fear. One after another person will come in to launch into a sales pitch, which means a simple visit may last for over an hour without one person doing what you asked for. Like I said, beware, this is a predatory operation! read more

Nice people, but really poor at scheduling. Sitting in the office for a second visit because they ran out of time on my first visit (for a simple checkup and cleaning). Currently an hour behind schedule for the cleaning part and they won't let me reschedule. The waiting room fills up and people resort to sitting on the floor. Most of the people in here have been here longer than I have (90 minutes+). Will be looking for an alternative provider. read more

Aspen Dental - Kerrville, TX - Seniors sitting on the floor - General Dentistry Near Me - Kerrville, Texas

STAY FAR AWAY!! I'd give 0 stars if possible. They overcharged us by hundreds of dollars, wouldn't rectify the situation until our insurances lawyers got involved, and wanted to do thousands in work that wasn't needed. Their traveling endodontist (some lady from new braunfels) tried to rework a root canal I had done a few years prior and botched it. Come to find out, what she was seeing in the scans she claimed was an abscess was a post from the first root canal, which she didn't know was there (had she checked my medical file it would have told her just that) and what she did allowed an infection to creep in and spread. Now I have to have this tooth pulled, have a bone graph done, and an implant. I've seen two other dentists about this now and both agree, the cause is the work I had done with aspen. I've also since learned they are notorious for A.) over charging and not rectifying the situation, and B.) telling you that thousands in work needs to be done when it doesn't because they have quotas to meet. DO NOT GO ANYWHERE NEAR THIS PLACE!!! EVERY OTHER DENTIST IVE TALKED TO HAS HORROR STORIES FROM ASPEN. read more

I went to the Kerrville,TX Aspen Dental. It's in my city, so close , accepted my insurance, and I needed a chipped front tooth repaired. This was Monday, February 24, 2025. I got the full Xrays, and the hygienist came in, showed me 2 teeth,(of which I was aware ) that were loose, showed me what he claimed to be very bad peridontal disease, told me my bone was pretty much gone and he was advising a treatment plan to prevent further damage. So I was open to that but he then left the room and Dr. Reyes came in. She went right to all your teeth must come out, never addressed my chipped tooth, or alleged treatment plan. I said I can't afford all of this as she was pushing implants. Then she brings in the financial guy, and she's asking me what are "my goals", whatever the hell that means. She sends me into a room with this guy and I make my husband join me. he proceeds to quote me a price of $36,000.00 for implants and then when I say that's not happening, he tells me about the 4 levels of full dentures and when it's all said and done and with my meager insurance discount the final price down to $8,500.00. I said I'm not committing to anything, sure enough I go home and contact my former dentist, he said to have them send the X rays to him via email and he would have me in and consult. Well, the very next day I signed the authorization to do that very thing, on Thursday I went to my former Dentist and he said there is no way your teeth have to come out, only 2, and then I will add 2 teeth to the existing partial you have. He also repaired my chipped tooth. I will be back on Tuesday to his office to have those 2 teeth extracted, this entire procedure costing $1258.00. I am wondering how in good conscience the unethical scammers at Aspen Dental can even look at themselves in the mirror. They could have destroyed my health, my self image, and ruin me financially. I know Kerrville is considered an affluent community, full of seniors, of which I am one, but we are far from wealthy. How can you tell someone all of their teeth, and bone must be taken out just so you can make some money off of them. I have been seething over this all week, and will not be getting over it anytime soon. I tried to see what grounds I needed to lodge a complaint with Dental Board and it seems these people operate just under the wire for getting into trouble. Kerrville should have never allowed this disgusting place to open shop here. How many unsuspecting people never pursued a second opinion before having life altering oral procedures done to them. I will keep complaining wherever I can, and I hope whomever is reading this to please do not take what they say as being even remotely true. They are liars and scammers and only care about the bottom line. read more

No go! Total rip off. Definitely don't sign a contract until you get a second opinion. Wanted thousands of dollars for something I pay around $70 every 4 months. That's only one example. No go! read more

Kerrville Western dental is an overpriced scam with poor service, especially the man up front. Very rude, high pressure sales. Left in tears. No care or concern for patients. Check all the local ONE star reviews. Should Be Shut Down !!! read more

Horrible experience. Left in tears. Went in with horrible toothache due to a fracture tooth. After an exam for over an hour and was determined to have a healthy and clean mouth, they would not fix or schedule to fix broken tooth(which is why I came there) unless I first had them do a cleaning. I explained that I was in pain and needed it addressed first as that's why I was there and my funds were limited as I'm paying out of pocket. Refused to help me. Have to find another dentist which prolongs discomfort just because this place needs to make an extra buck off of a cleaning that could have waited. By the way my last cleaning was only 9 months ago and it was only that long because of covid. Very uncaring greedy office. I was willing to pay for the crown but wanted to focus on it before the cleaning. Rather then ask me to call you, I'd rather have a $30 refund for the BS scan of my mouth, with a hand held hardware flashlight, for oral cancer. Again, not why I came in. Came in for a fractured tooth and pain from a toothache. You should be HONEST and forthright that no matter what someone comes in for, until we pay for a cleaning there will be no other services. HONESTY is always the best policy You know how when you go to buy a car it's all going pretty well until the sales guy leaves and comes back with the finance guy who then lowers the hammer of how bad they are gonna give you a "deal" . That is what happened here today. read more

They are all about how much they can make money from your insurance. After taking bunch of X-rays Dr. Reyes didn't even examine me. But took a diagnoses from her hygienist and denied a cheaper service. Usually it's the doctor who checks patients' teeth to diagnose, right? Instead she said that since the hygienist recommended a certain medication and cleaning plan, she DENIED a regular service. It never happened to me the past 50 years seeing dentists. It's so wrong. Do not recommend this dentist. read more

After confirming my appointment via email and text over the previous week, the office texted me to say that my appointment would need to be rescheduled (a few hours before the agreed-upon meeting time). When I called to reschedule, the receptionist told me I was never scheduled on that date. After I insisted I had been scheduled on that date and mentioned that I had text messages and emails verifying this statement, she located my original appointment in their system. Henceforth, rather than explaining what had happened, staff alternated between calling me a "no-show" and saying that I had ignored three phone calls verifying my appointment (though the office never tried to call me; they only sent the aforementioned automated text and email reminders). After this experience, I found it difficult to trust their staff to provide honest, patient-centered care. Altogether, I regret taking time off of work, and it was a disappointing experience for someone who was nervous about seeking dental treatment. read more

DO NOT GO ASPEN DENTAL! At least not the Kerrville location. I am a previous Aspen Dental customer, had great service from the hygienist to the dentist, even the receptionists were always nice and caring at my previous Aspen location visits. Don't expect this Aspen Dental to care about you as a person. I rescheduled my appointment for 6:30 because I am a teacher in San Antonio I told the lady on the phone I need a late appointment. I confirmed 3 times with her on the phone for my 6:30 appointment before ending the call. I show up at 5:50. The receptionist tells me my appointment was scheduled for 5:30 and there is no way my appointment was scheduled at 6:30 because their latest appointment is "always" at 6... Being 20 minutes late to an appointment that was mis-scheduled on their end means they cannot see you, even if you are still there before their supposed "last" appointment time and there is nobody waiting in the waiting room. Better find a new dentist... read more

I contacted Aspen Dental because of a dental (gum) emergence. they advertised emergency care so arranged an appointment to be schedule. A representative called and moved my appointment up. upon arrival I completed 15 to 20 minutes worth of paperwork which asked personal health questions. I several time indicated I wanted them to look at the problem area which I was having substantial pain. I also told them I had a dentist I use and he recommended me to seek some assistance since he my dentist is 3.5 hours away. Upon being called to be seen they started wanting to take a full set of x-rays. I again stated I didn't want anything done except for someone to help me with my pain. The nurse or attendant got the business manager and I explained to him my concerns and only wanted that looked at. His answer was consistently was it was the standard of care that they do a complete set of x-rays. I repeatedly ask for just my concern to be looked at. He said the dentist had procedures book and probably couldn't see me until the next day. I asked for a referral in which he was no help. I left stopping by the front seat and told them to delete all my personal information. Why would a Aspen Dental advertise for emergency care and not provide said services. Aspen Dental is more about making money than patients care. I have good insurance so money isn't issue with me. I wouldn't recommend this company to anyone. So Aspen Dental responded to this review by saying what there average procedure is. they Never addressed the scheduling of an emergency appointment. false advertising to lure you in!!! read more

Clean office, and accommodating to my needs. The dentist was very patient with me when it came to my questions. Definitely coming back.

Went in for toothache people were nice but I told them I was in pain they were just telling me this this but not helping me at all and at the end when I was literally begging them if they could help me with the pain they didn't do anything they just said just drink some ibuprofen when I am been telling them that I have been taking them at then end they told me we prescribed some medicine for you but whenever I went to the pharmacy it was not even there it's been 3 days I have been in pain and I called them in the morning saying if they could prescribe me something I get the answer he just said drink Inoprofen and at the end I had to beg and go to the pharmacy they sended a prescription of medicine that doesn't help nothing with the pain , the root canal specialist that they sended me to ain't picking up at all this place is not it never going there again . They are so not helpful. read more

Don't go. Even with insurance you're better paying your own way somewhere else. I wanted a cleaning; didn't happen. After they x-ray you, and talk about all the things you need that you don't, their sales person hands you a bill; mine was over $4500 for periodontal cleaning I didn't need and 3 replacement crowns that didn't need replacing. The hygienist refused to do a regular cleaning. I gathered up my x-rays and went somewhere else the next week, got my teeth cleaned and was told no need for crowns or periodontal cleaning. They prey on people who don't know. read more

Absolutely terrible. Do not go there. They try to upsell everything. Would not do a cleaning. They are the worst. I would do no star if given the option. The only silver lining was their dental assistant was a nice person. Sorry she has to work there. Hopefully an actual dental office will pick her up. read more

The Patient Satisfaction team has not responded at all to my inquiry. Seems the level of indifference to patient care is system wide with this company. Save yourself the frustration and find another dentist!! read more

I wish I could give no stars!! The Dr and literally everyone else was amazing however I was lied to about cost.. which I had to pay upfront for .. and once I get back to the room this morning I'm asked to pay DOUBLE WHAT ID ALREADY PAID FOR THE DIFFERENCE BETWEEN HAVING 4 teeth pulled and I needed 5 teeth pulled !! One tooth somehow DOUBLED THE COST?? Whoever the person is that's managing the blonde short haired girl in the financial handling really needs to reconsider another worker. I even have a print out of the original cost and of course keep all receipts. And I understand with insurance and cost and all that they are merely quotes but 1- literally DOUBLE COST?! Almost $1000 for 5 teeth whenever each tooth is $85 ?? I'm just lost I guess and she made me feel like I was wrong leading to my 2- she was the rudest person I've ever dealt with! I will never return and make sure to tell everyone I know to never go there! So don't even bother replying with a generic response with the customer service number because not only will I never go there.. neither will anyone I know personally... I am going out of my way now to let everyone I come across know how badly she did. Rudest encounter ever. And one more thing ... people going to get the extensive PAINFUL and expensive issues should never have to go through what I did there. 0 stars. read more

I dreaded this visit. I didn't want to go here, but this was the only place that accepted my insurance. I got an appointment quickly. I was seen at my appointment time. Everyone was friendly and professional. I knew I would need major cleaning and I did. There was a part of the suggested services I did not want and they allowed me to make that choice. Thet got me in that day for the work. Clarissa the hygienist was amazing! read more